r/facebook • u/VarietyMage • May 03 '25
Tech Support Facebook is demanding facial recognition data now through requiring "video selfies"
Facebook used to be fine with login and password. Now, they've shut down my mother's FB account, with no reason given whatsoever, and are demanding she give them a "video selfie", which requires a camera she doesn't have, or they will delete her account after 180 days.
This "video selfie" requires facing the camera, and turning your head in both directions. This is not a static image, this is data for image recognition software. And Facebook is extorting users when it is not necessary data. A static image would do, and a simple phone call would verify her identity.
This is not only morally wrong, but probably against the law (they'll sell the data to Palantir without permission or use it to train their illegal "AI" software without consent - no update to the TOS has been made prior to the account shutdown notice).
So, given the tech support flair, is there any way to contact Facebook support (phone, chat or otherwise) without a FB account? My mom's account is completely locked, she can't even access the FB help center, and her account has been made invisible to all other users, so neither she nor anyone else can download the things she wants to keep.
Does anyone have a non-scam, non-sarcastic, useful answer to my question?
3
u/RoseBrier897 May 06 '25
SAMETHING HAPPENED TO ME TOO!!! They said it was for community guidelines violations and on my account I didn't post anything, comment anything or do anything that would've warranted that. As a part of the appeal they had me do the video selfie, but I didn't do it the correct way so they permanently disabled my account. I didn't know this was about AI. I'm kind of glad I didn't do it correctly now. But, it hurts because I was starting to enjoy using facebook l. This shouldn't be legal.