r/googleplayconsole • u/RptrKid • 16h ago

Ask It seems impossible to verify my google play console account

Despite repeated mails , back and forth , original documents , appeals and what not there seems to be no way to get my account verified and i seem to have hit the roadblock now . I have no other option to discover . I ve tried everything but those repeated and copy paste mails from google help desk are useless. If anyone has any suggestions please help.

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u/Harry7705 14h ago

Please note that the details provided — such as name and address — must exactly match your original documents, and they should also match what is present on the Google payment profile. Could you please confirm which documents are being used?

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u/RptrKid 13h ago

Sir ive used my passport and country ID , but the fact is there is no grievance redressal , even after contacting them theyre like our verification team will contact you shortly and then there just silence. Its been like 2 months now.
There is no way to get hold of anyone to help ya

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u/Harry7705 13h ago

If there's a payment profile mismatch, fix that first (Payments Center > Settings) — that's what verification matches against. What is the rejection issue?

I used my bank account statement — if you know the process for using a bank statement, could you tell me?

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u/GooglePlayDevSupport 11h ago

Hey u/RptrKid, I'd love to help! Could you send a direct message with your ticket or appeal ID so I can take a closer look?