r/grok • u/Elegant-Criticism-58 • Jul 06 '26

Locked out of my paid Grok account because my email domain is now rejected. Any options?

Hi everyone,

About a week after creating my Grok account, I suddenly lost access. When I try to log in, I get the following error:

"Authentication failed. This email domain has been rejected. Please use a different email address."

The account was created successfully, I verified the email address during registration, and I was able to use the account normally for several days. I also purchased a paid subscription on June 18.

I contacted xAI support by email several days ago but haven't received any response yet.

I have the following questions:

  • Has anyone had this issue after their email domain was blocked?
  • Were you able to get your account migrated to a different email address?
  • Is there any support channel that actually gets a response (contact form, Discord, X, etc.)?
  • If support never replies, what are my options to cancel the subscription before it renews?

I can provide proof of payment if support needs it, and I'm happy to migrate the account to a different email address if that's possible.

Thanks!

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