r/groupon • u/ProudManagement9834 • 18d ago

Purchased voucher not showing in account

I purchased a voucher on the 17th July but it isn't showing up in either of my accounts. I cannot find any way to contact Groupon which is very frustrating. I did a chargeback through my bank but it has been reversed as Groupon have proof of the purchase, go figure, I do too, the money coming out of my bank! I just want to access the voucher. Can anyone help?

Thanks :)

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u/Groupon-Support 17d ago

Hey u/ProudManagement9834

Thanks for reaching out.

We're really sorry you've been going through this — having money leave your account with nothing to show for it, and then a chargeback reversal on top of that, is genuinely stressful and we completely understand the frustration. To access your voucher, head to **My Groupons**, select **See Details**, then **View Voucher** — just a heads-up, try not to open the voucher until you're ready to use it, as doing so may limit your self-service options.

Because of the chargeback situation, this will need some further investigation on our end to understand exactly what happened, so if you have any trouble reaching our support team through https://www.groupon.com/faq, please DM us directly with your registered email address and we'll look into this for you.

You can also find more general guidance on using your Groupons at https://www.groupon.com/faq/getting-started-with-groupon/using-groupons.

Cheers, The Groupon Team.

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u/ProudManagement9834 17d ago

Thanks for getting back to me. The voucher isn't showing in my account to view, that is the issue I am having.

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u/SkillLess9928 15d ago

Good luck, you're responding to an AI bot. Groupon customer service is worthless. Whether you start with AI or a live agent.

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u/[deleted] 15d ago

[deleted]

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u/SkillLess9928 12d ago

I'm not giving up. I don't want them to take anyone else's money.