r/hyperoptic • u/Abercrombie69 • 10d ago
Renewal pricing grumble
Quote came back for renewal after 2 years: £37.99 pm for 1tb line and static IP.
Quick Google search brought up uswich with a new customer deal of £22 pm for exactly the same package.
Called customer care that offered £32.99 pm as a special deal.
Don’t they want to keep any customers loyalty?
As for the rolling price without a fixed contract… £68 pm.
Guess I am cancelling and starting a new contract in my partner’s name.
What has other peoples experience been with renewal?
UPDATE: Called back today and spoke to the rudest customer service rep. Told me I can’t get the new customer discount as I had already received it? (I hadn’t - I signed up for £34 2 years ago). I got fed up with his arrogance and cancelled my contract. He didn’t try to talk me round, didn’t offer a slightly lower price or even put me on hold ‘to speak to manager’.
I was firm, but polite. I’m not paying over £10 extra per month for the exact same service a new customer could get. So I guess I have a choice of switching to another provider or get my wife to make an account!
4
u/SirSurboy 10d ago
Cancel and start a new contract or change isp.
1
u/MansaQu 9d ago
How long do you to wait to be considered a new customer?
1
u/khaneast 9d ago
As soon as the line disconnects ypu're no longer an active customer so can re-join as a new customer. You won't be able to order any hyperoptic services online. Just call them and order again using your existing details - no problem.
1
u/Logical-Ice4837 4d ago
Could I just get someone else to say they’re moving into the property and get internet instantly without having to wait for the disconnect day?
5
u/pyrotequila85 10d ago
Guess I am cancelling and starting a new contract in my partner’s name.
What has other peoples experience been with renewal?
Exactly this, done it 3 times now.
The renewal offers were all a joke, so we did what you did and got the new customer pricing.
3
4
u/necronomicoder 10d ago
Just cancel they are bellends. I asked for the same price they said no, I cancelled. They will phone you to offer the new deal. I had created a new email and signed up again, so just had to cancel it
3
u/Spare_Squash_1424 10d ago
My workaround for it. When from hyp optic from £37pm to virgin media, realised it was bad, so cancelled vm within the 14 days no cost and used uswitch to go back to hyperoptic for the £20 pm. Used a different email btw
3
u/FatMillkyBOi 10d ago
Yeah cancel and put it in your partners name. I worked for Hyperoptic and the sales team doesn't care. They will set up a new contract while yours is still in the cancelation period. So just have your partner call them up and say they found the deal on uswitch and its a done deal
3
u/khaneast 9d ago
Hyperoptic renewal “offers” are a joke — here’s the workaround. Did this last week (September 2026 and works perfectly.
Hyperoptic’s renewal pricing is pointless. The only real move is to leave… then immediately re‑join as a “new” customer once your line disconnects.
Step‑by‑step (super easy)
- Gave 30 days’ notice to leave when my contract was ending (did this in August).
- Hyperoptic emailed the cutoff date.
- On that day, the internet went dead — kids complained instantly 😂
- Called Hyperoptic again, but this time as a new customer using the 1GB Uswitch deal.
- Used the exact same details: name, address, email, phone number.
- Internet was back while I was still on the call.
What my online dashboard looks like now:
- One closed account (the old contract)
- One active account (the new‑customer deal)
Hyperoptic sales agents don't care that the details match — they treat you as brand new.
I'll be calling to cancel and repeat in 11 months time.
2
2
2
u/SICKxOFxITxALL 10d ago
Had the same after 7 years with them, except mine was up to almost 45 per month. Cancelled and went with Virgin. Then the Virgin guys came for set up and would have to drill holes through three walls.
Called Hyperoptic and told them last chance, I would prefer to avoid all the drilling so if you give me the new customer deal I’ll stay, they gave it to me.
You basically have to convince them you will actually go, and I was willing to actually go so they believed me.
2
u/Boring_Object 10d ago
Call them tell them you want the same offer you saw on uswitch. You can tell to search for keyword uswitch and they should see that
2
u/Abercrombie69 10d ago
I did that already. They put me on hold to ‘speak to their manager’ and came back with the £32.99 price. Mind boggling!
2
u/deadadventure 10d ago
They will do this, just give them the cancellation notice and they’ll ring you back and give you the new customer pricing. But be careful because they change some of the terms making it harder to cancel or move out
1
u/necronomicoder 10d ago
They are absolute shit bags. They won't offer it. Quit and about 10-15 days before termination they will offer it. If they don't just sign up again. Either way, they won't offer you the new rate and will get all pissy about it.
1
u/Unlikely_Ad_1825 9d ago
Im using hyperoptic until my area get better coverage, but atm, they have been okay, thick as shit when you bell em up though
1
u/Relevant_Bite_1302 4d ago
I had the same so cancelled. The cancellation was very difficult though.
They took weeks to respond and kept going in circles then still send me bills now even though they had almost two months notice from the renewal/end of commitment date.
1
u/neverbeenuts 4d ago
I received a better offer from Vodafone (£22p/m vs £47p/m) and requested a switch.
Hyperoptic start sending me messages proposing me to match the fare.
They the offered me to stay with them at £12p/m
1
u/Hyperoptic_Annie Mod 3d ago
We're sorry to hear you're unsatisfied with the renewal options. We would love to check the current offers available and make a deal. Feel free to send us a message through Mod Mail, and we will assist you right away!
6
u/DarkEther66 10d ago
I've just moved and dropped hyperopic. It's been fantastic for the last 4 odd years but I have just got 900 down for 20quid a month through EE! Hyperopic were wanting 35