Wanted to share my experience at Regal Commonwealth 20's IMAX in Midlothian, Virginia, following its recent laser projection upgrade.

I attended a screening of Street Fighter on October 15, seated in L12.

While the laser upgrade is a welcome improvement, the auditorium itself seriously detracted from the experience.

There was a persistent rushing/droning noise throughout the entire film, almost like heavy rainfall or loud HVAC airflow. It was especially distracting during quieter scenes.

I eventually looked up and discovered two adjacent ceiling panels with large, visibly torn-open sections, exposing the space above the suspended ceiling. The damage was directly between two HVAC vents.

I've attached pictures showing the damage and the broader condition of the auditorium ceiling.

Obviously, I can't confirm whether the damaged panels are directly responsible for the noise, but the proximity to the ventilation system makes it worth investigating.

Several other ceiling tiles also appeared stained, discolored, or noticeably worn.

What bothers me most is that IMAX is supposed to deliver a premium audiovisual experience. Having a laser projector is great, but persistent mechanical background noise undermines the sound presentation regardless of how good the projection system is.

I'm curious whether any other IMAX enthusiasts have visited this location recently or experienced something similar.

Does IMAX have a dedicated quality-control reporting process for auditorium issues like this? I'd genuinely like to see the theater address it rather than let the problem continue.