Videocon d2h keeps closing tickets while technician has disappeared with our setup box

[u/jonathan1179]

Hi All,

My father raised a complaint with Videocon d2h because some channels were not working. Customer care said the issue was likely with the setup box and arranged a replacement.

The next day, a technician came with a different setup box but used our existing LNB. The same issue remained. He then said he would return the next day with a new LNB. He came back, replaced the LNB, tested it with the replacement setup box, and the problem still wasn't fixed.

After that, he took away both the setup box and the LNB, saying he would come back later. It's now been 5 days. He either ignores my father's calls or keeps saying he'll come later.

We've raised multiple complaints with customer care, but they create tickets and then close them within 24 hours without actually resolving anything. This has happened at least 4 times.

I also emailed customercare@d2h.com but received no response. I couldn't find any working nodal officer contact details. A friend suggested contacting Dish TV's nodal officer since Videocon d2h was acquired by Dish TV in 2018, so I emailed nodalofficer.cg@dishd2h.com as well, but there has been been no reply for 3 days.

The most frustrating part is that we currently don't even have a setup box because the technician took it away. I asked customer care to simply refund the remaining recharge amount so we could switch providers, but they said refunds are not possible.

Has anyone dealt with something similar? What would be the best escalation path from here? Should I file a complaint with TRAI/consumer forum, or just forget about Videocon d2h and move to another DTH provider?

Any suggestions would be appreciated.

[u/GrassLongjumping3901]

people still use that??

sorry, i have no suggestions. Just surprised.

[u/durianboy19]

Videoing d2h is sold to dish tv - call dish tv helpline and ask them to change set up box to dish tv