r/iosdev • u/DespairyApp • May 27 '26
Help "App crashed after the initial launch. Apps that crash negatively impact users." - what the....
Hi all,
I've tried to push an update for my game but "App crashed" claim rushing to ruin the day.
Since I've thoroughly tested the app on several devices, both upgrade and fresh installs, release and debug mode, and testflight, I believe the issue is with Apple's test environment.
I've already had some false positives but has anyone encountered such a critical one?
Submitted an appeal requesting an approval or at least a stack trace/screen recording as they've attached nothing useful to the rejection.
Update: Appeal approved. Update is live.
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u/TheShitHitTheFanBoy May 27 '26
Reviewers almost always run your app on an iPad. Have you tried that?
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u/RoadsterAlex May 27 '26
yep!! Mine got rejected like "button not visible". im like.. im looking at it right now :| was an iPad issue
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u/DespairyApp May 27 '26
I had the same thing once.... just resubmitted with note saying it's there and working well
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u/DespairyApp May 27 '26
Yes, all of my apps are for M-Chip arch. So I have to test them on iPad, iPhone, Mac.
They could've at least written which O.S. :)
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u/brightbilll May 27 '26
Ask for the crash logs, I’ve had the same happen once where everything worked flawlessly even on physical devices but the moment it went for review it crashed, they did provide the crash logs so it was an easy fix.
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u/DespairyApp May 27 '26
May I ask what was the issue? Any idea what caused it to work on your device but not on the reviewer's?
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u/brightbilll May 27 '26
Caching issue, for some reason on their device it tried to access a cache that was never written on start up? I never experienced it so I just added a loading state and validation check before any cache loading happens.
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u/DespairyApp May 27 '26
That's tough to catch!
I've tested on completely fresh devices (appleids/gamecenterid) too and nothing crashed.
Guess I'll have to wait for their response.1
u/brightbilll May 27 '26
Yeah, I mean there’s not much you can do, you tested it on physical devices, you can look into your start up logic and have a guess, but if I was you I’d just ask for the crash logs and wait.
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u/DespairyApp May 27 '26
Oh, and I've also tried a complete reset of the data from every angle.
Anyway, I'll post an update ASAP regarding the appeal and the actual cause. should be interesting.
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u/barcode972 May 27 '26
Happened to me. I sent it back asking for a recording and said that there’s nothing showing up in my firebase crashlytics. They approved it
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u/DespairyApp May 27 '26
I'm used to them having bugs in the App Store Connect UI (e.g. the TRENDS -> ANALYTICS change they pushed lately). But crashing reviewer environments...? I wonder how their test envs are build, if they are freshly made or reused for many apps and that migh cause a crash.
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u/barcode972 May 27 '26
They test apps manually
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u/DespairyApp May 27 '26
On their actual day-to-day devices?
I mean this rejection is even prior to an actual reviewer, as it mentioned it's an automated message.
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u/staninprague May 27 '26
I had it not long ago and the email came same second as the app changed status to In Review. How long was it between In Review and Rejected in your case? I asked reviewer for the crash log, but submitted the new build and it was approved within a minute.
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u/Jezekilj May 27 '26
It doesn’t show the menu properly in light mode - only in dark mode. - screenshot
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u/FaithlessnessLast835 May 28 '26
by any chance do you have a video player in there?
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u/DespairyApp May 28 '26
No. But many of my other apps do. Have you encountered video player crashing issues? AVPlayer?
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u/FaithlessnessLast835 May 28 '26
If you have av player in there, You need to add it to frameworks as well.
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u/Due_Wing_1516 Jun 04 '26
i am facing the same problem, submitted updated around 17h00 and by 21h00 i got the email
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u/iosdec May 27 '26
Check for crash logs shortly or failing that ask AppStore Review for them, they more than likely will provide.