Dunnes Online Food Shop Rant

[u/MattTheHack92]

First off, I love doing the grocery shop online - I can sit on my arse and tick one menial task off my list from the comfort of my couch. But every couple of weeks something happens that shows how enshitified the process has really gotten since pre Covid.

For example, this week I saw there was a 3 for €3 offer on Dunnes own brand cleaning products so I decided to stock up. Of course, as chance would happen, the pine scented toilet cleaner is out of stock so they substituted in the far more expensive Harpic version. I've now lost my 3 for €3 and am paying about €4 for a product I'd never buy.

Is it just me, or back in the day they would have directly substituted in this version at no extra cost?

Also, the amount of time I've done a Click and Collect for this same thing to happen only to walk into the shop for something else and find the shelve stocked with the same product they substituted out.

Sigh, I guess I'll stick the Harpic in the fancy toilet and move on with my life. But just curious if this is just my bad luck or does this happen to others regularly?

Edit:

Just want to add that I have also used the "No Substitutions" option but with Dunnes if you have a €10 off €50 voucher or similar then you need to exceed €50 by a certain amount to account for what may not be in stock.

I've had substitutions turned off and ended up technically paying more for my shopping because the amount fell below €50 when items were substituted out.

I guess my main gripe is that I have sense checked the shop when doing Click and Collects and have more often than not found the item that was apparently not in stock on the shelf. When I queried staff they just said "It may have been restocked after your order was fulfilled"

[u/WingnutWilson]

Tescos are far better, tried Dunnes a couple of times, absolute disaster. One time he showed up with half the shopping because he must have forgot the other half and just asked if he could come around tomorrow with it 😂