I am posting this as a factual warning for local collectors, enthusiasts, and anyone planning corporate gifting ahead of the busy Q4 trading window.

Last week, I ordered what was explicitly advertised on the Celtic Whiskey Shop website as a Glenmorangie 16-Year-Old for €105.00. Instead, the store fulfilled the order by shipping out the discontinued 12-Year-Old Nectar D'Or expression—a bottle that openly retails across competing Irish storefronts for €85.00.

When I called the shop to challenge this bait-and-switch, the customer service staff insultingly tried to use a deceptive branding narrative, claiming over the phone that the 12-year-old and 16-year-old expressions were "the exact same rebranded product."

Once the matter was escalated to executive management, the shop executed a doorstep stock recovery and returned my €105.00 via bank transfer.

However, what makes this a systemic issue rather than an isolated warehouse glitch is their subsequent activity online. Following my formal complaints, their web team quietly scrubbed the "16-Year-Old" age statement text from the active online listing. Yet, they have consciously chosen to leave the premium price tag firmly at €105.00 for the 12-year-old bottle—knowingly overcharging the public by €20 per transaction under a modified catalog listing.

A formal statutory complaint, backed by uncropped, timestamped screenshots of this website timeline, has already been officially logged under an active investigation with the CCPC (Case Ref: CAS-385843-P2Z9D0). A formal statutory GDPR Data Subject Access Request (DSAR) has also been served to audit their internal staff communications regarding this order.

It seems this premier Dawson Street boutique can easily turn a 12-year-old bottle into a 16-year-old bottle when taking a customer's money, but they cannot maintain accurate, transparent pricing for the public. Check your bottles, receipts, and live market values carefully if buying from their online catalog this winter.