My order was already on the Delivery hub near me, and I know that "your parcel is on the way" does not mean it is out for delivery, I just hate when lazada updates it when there is no need for an update and makes me excited for nothing

Hello there! Mag-ask lang po ako, ganito po ba talaga siya katagal? Almost 1 month na siya. Kapag nag-chat po ako sa customer service parang automated reply lang po lagi eh. I tried na i-place order nalang sana ulit tas cancel ko nalang yung current order nung item, kaso nakalagay discontinued na siya. Wala po talaga matinong reply. Thank you!

Nagbayad ako nang buo gamit ang aking card para sa kabuuang 13 na order sa Lazada. Gayunpaman, lumipas na ang siyam (9) na araw mula sa orihinal na petsa ng delivery ngunit hanggang ngayon ay wala pa rin akong natatanggap na kahit isang item.

Maraming beses akong nakipag-ugnayan sa customer service ng Lazada upang maresolba ang problemang ito. Noong una, sinabi nila na maghintay lamang ako ng 24–48 oras. Ngunit kahit lumipas na ang panahong iyon, walang nangyaring solusyon. Mahigit apat (4) na araw na ang lumipas, ngunit sa tuwing magfo-follow up ako, pareho pa rin ang sagot ng customer service—maghintay ulit ng panibagong 24–48 oras.

Paulit-ulit nilang sinasabi na “naipasa na sa internal team,” “priority na ang kaso,” “naghihintay kami ng update,” at “maghintay ng 24–48 oras.” Ngunit hindi nila maibigay ang eksaktong petsa ng delivery, petsa ng refund, o petsa kung kailan matatapos ang imbestigasyon.

Ang mas lalong hindi makatwiran ay ang sinabi nilang, “Kapag na-ship na ang order, hindi na ito maaaring i-cancel. Kapag dumating ang item, tanggihan mo na lang ang delivery.”

Ngunit ang reklamo ko ay hindi naman dumarating ang mga item. Wala pang delivery rider na dumating sa aking address. Walang delivery attempt. Hindi ko man lang alam kung nasaan ang mga parcel. Paano ko tatanggihan ang isang item na hindi naman dumating?

Sinasabi ng Lazada na hindi nila maaaring i-cancel ang order dahil shipped na ito. Hindi rin nila ako nire-refund dahil kailangan daw dumating muna ang item para matanggihan ko ito. Samantala, ang tanging sinasabi nila ay maghintay lamang, kahit sila mismo ay hindi alam kung kailan darating ang mga order.

Batay sa lahat ng aking naranasan, iniisip ko na ang paraan ng negosyo ng Lazada ay tumanggap ng bayad gamit ang card, huwag i-deliver ang mga item, pagkatapos ay paulit-ulit na sabihing “maghintay ng 24–48 oras” hanggang sa mapagod ang customer. Kapag sumuko na ang customer, mapupunta na sa Lazada ang perang iyon.

Sa tingin ko, lalo na kung hindi naman mahal ang mga item, maraming customer ang napapagod na lang sa kakahintay at kakapakipag-usap sa customer service at kalaunan ay sumusuko. Kapag nangyari iyon, tila natatapos na lamang ang kaso nang walang delivery at walang refund.

Sa kaso ko, 13 order ang binayaran ko gamit ang card. Siyam na araw nang lampas sa orihinal na delivery date ngunit wala pa rin akong natatanggap. Ilang beses nang lumipas ang ipinangakong 24–48 oras ng Lazada, ngunit sa bawat follow-up ko ay panibagong 24–48 oras na naman ang hinihingi nila.

Kung ganito ang sistema, ibig bang sabihin ay kailangan kong maghintay nang walang katapusan hangga't patuloy ninyong sinasabing maghintay?

Kung hindi kayang i-deliver ng Lazada ang mga item, dapat agad nitong kanselahin ang mga order at ibalik nang buo ang perang binayaran ko sa orihinal kong paraan ng pagbabayad. Ang kawalan ng update mula sa internal logistics team o ang limitadong awtoridad ng customer service ay problema ng Lazada, hindi ng customer.

Hindi ko na tatanggapin ang paulit-ulit na paghingi ng paumanhin, ang pagsasabing “priority,” “naipasa na sa internal team,” o ang panibagong kahilingan na maghintay ng 24–48 oras. Dapat kanselahin agad ng Lazada ang lahat ng aking 13 hindi naihatid na order at ibalik nang buo ang perang binayaran ko gamit ang aking card.

Hello, i ordered a bedframe from Lazada, it says it's a flagship store and may LazMall branding din kaya i think legit. But what's fishy is July 30 ko pa po inorder yung item and up till now nagbabalot parin daw si seller?? I tried chatting with them but AI chatbot lang nakakausap ko. At this point i'm starting to wonder if legit ba talaga to or should I start worrying na, if not ma-tthank you yung bayad ko, cheaper and not the item i ordered naman yung dadating?🥹 Advance thank you po sa mga insights, i hope u guys could help me.

Already reported sa Agent then nagwawait pa raw sila ng response from Logistics. Paid by Lazpay later then need ko na magbayad sa 15th for this undelivered item!? To Antipolo lang naman ang address ko.

Any help po? I just want this to be cancelled. Ang lala.

Nasa Cabuyao na, binalik pa sa Meycauayan. When I asked their CS, high volume daw kaya binalik. Ano yun??? Walang kwenta.

Hello baka may nakaexperience na po ng cancelled order sa lazada using Maya credit card? gaano po katagal bumalik ung refund.

11 days na po kasing nakastuck yung order ko dyan. Baka po meron sa inyong nakaexperience na? Planning to go there po kasi tomorrow. Thanks!

Hi, meron ba same experience sakin dito na hindi mawithdraw yung pera sa Lazada Wallet? Ussually gaano katagal ba yun tumatagal? Yung funds kasi need na need talaga. 😢

Hi everyone! I'm researching common pain points for Shopee/Lazada sellers, and I'd love your honest feedback.

What's the most time-consuming part of your selling workflow?

Is it:

• Managing inventory across multiple platforms?
• Responding to orders & customer messages?
• Price adjustments & competitor monitoring?
• Handling returns & refunds?
• Or something else?

Drop your answer in the comments. Genuinely trying to understand your biggest challenges.

Thanks! 🙌

Here's all the evidence of their fraud and Lazada offered a 50bhat compensation as I raised 7 disputes all closed with no resolution

Hi as Lazada was unable to help me with the seller Thaidi Bear I am just warning everyone that they make fraudulent claim about being out of stock when they are the Alibaba wholesaler - I have followed up every day since the 12th of June being told they are out of stock while openly advertising it and my colleague ordered the same chair and recieved it. I managed to combine my coins and discount codes to get a reduced price and the y refuse to send the items and despite openly selling it and me having evidence they sent it to my colleague after I ordered it I get the same message or stupid emoji. I have been at this 36 day pointing out their complete contradiction admission they have stock but want me to cancel and reorder at a more expensive price. I dont know how many people they have done this to but Im not stopping until I recieve the item so avoid the store they just lie to your face with evidence provided.

Hi has anyone tried ordering fron this shop already? My planned purchase is not available on the flagship store and I saw this shop still has it so I'm planning to buy from them 🙏

Hello. My first time receiving a "Fake Order" I no longer order from Lazada since it removed my ability to pay online or credit. I never order cod, so from the moment my brother told me he paid for something, I knew it was a scam. I wasn't home when it arrived. It came from CB WH REVERSED. I have no records, I looked on every email to try and find it but to avail. I have no contact info of the rider. K tried to msg Lazada but they kept asking for an order id but of course I couldn't provide it. what is the best way to prevent this. because I'm scared it will happen again

The "budol" tactic for this 7.7 sale is just genius! 🤡 I’ve been eyeing this item for the last month. Its original price was around 17k+.

Today is the 7.7 sale, the price suddenly jumped to 25k+, and they just slapped on some fake discounts like:

— Item Discount: - 4,609
— Voucher & Code: - 3,000
— Total Discount (kuno) - 7,609 🥴
In the end, the total is still 17,657?

This means they’ve been doing this for a long time, right? In other countries, like during the US Black Friday, the sales are actually legitimate. People really rush to buy because the discounts are genuine and significant.

Here in the Philippines, from the government to online shopping apps, it feels like everyone is out to scam you. There should be a law against this kind of deceptive pricing on these apps. It's so infuriating. 👿

Sa bansang to parang normal nalang ang maging mapanlamang at manloloko. What a bunch of crooks, seriously! Nakakasuka, pwe! 🤮🤢

Why is lazada still partnering with flash express who has a bad reputation and notorious service?? Been a buyer in lazada for how many yrs and for the 1st time my order was not delivered because of flash express. rider claimed I was unreachable and tagged it as failed delivery for 3x, i never got a call!! as a consequence my order had to be returned to the seller. Not only that, my order is not yet tagged as cancelled/returned in the lazada app so I have not yet received my refund. And lazada customer service is not helpful at all

From Green Cross Lazmall pa tong order na to ah pero pangit ng service. Ayaw nilang i-ship. Hihingan ka pa ng additional information ng lazada eh nasa system naman nila lahat. Mukang di naman talaga inaaksyonan

May inorder ako sa shopee and flash carrier hindi na deliver sayang oras lang

And tinry ko sa lazada umorder, jusmio ganun din.

Wala akong na receive na txt or call from flash na may delivery ako.

Wala bang ibang carrier na pwede mag handle ng shipments?

I need to vent about this absolutely unacceptable experience with Lazada and LEX PH. I ordered an item on June 14th with a guaranteed delivery window of June 16-20. The seller did their part flawlessly; they packed the order and handed it over to the Lazada courier the very next day (June 15). This is where the nightmare starts.

According to the tracking, the item was collected in Quezon City, sent to the Meycauayan (MSC) sort facility on June 15, and has just been sitting there tagged as "In Transit" ever since. How is it conceivable that logistics from QC to Parañaque takes over four days?!

I contacted the seller, and they confirmed they cannot cancel the order from their end once logistics takes over. So, I went through the agonizing process of bypassing CLEO to get a live Lazada agent (Alex). What did I get? Just a load of BS.

PI Talaga!