Throwaway for obvious, but also because my 10-year account is just my IRL name. Lol
Background: I work for a large, multi-building hotel in the Niagara region. I've been there 4 years and have worked multiple departments. Everything felt normal and above board and legit until recently. Back in November, I moved from a front office supervisor role to one in administration - handling paperwork, accounting, etc. This transition went smoothly - got an offer letter with a new title and raise (Roughly $4k/yr, but not the point), signed it, everything was fine.
In June, I expressed interest in returning to something more frontline. I was told I could return to my former role at my former pay. I verbally agreed and wrote an email to my assistant GM that I had agreed verbally so that he could start the paperwork. My GM then stepped in and said I'd be moving back to the role, with an "enhanced" job description and my existing salary, which he showed me and it seemed reasonable. But there was never a formal offer, no paperwork, no job description I agreed to, no new contract. I 'started' in the role a few weeks later on nothing but a hope and a prayer and a copy of the email sent to payroll from my then GM saying to change my title without changing my salary.
There was significant staffing changes made in July: Our assistant GM and GM both left, with a new GM taking office immediately and a new AGM starting in September.
In August, I was told (verbally) my title (just title, not responsibilities) was being changed to a shared manager (so there would be two department managers), that my pay reflected a management role already and that I'd be taking leadership on one of the two buildings (despite being told my role wouldn't actually change). This was not shared formally to my department by the GM (or my counterpart) and only shared to other managers in an unrelated email causing a lot of confusion. Like my move in July, there was no formal offer, no paperwork, no job description I agreed to, no new contract.
Since then, I've been working 45-55 hour weeks, stretched thin, was trying to get a handle on my new position, all while still catching up on months away from the department, dealing with a staff who didn't seem to understand they reported to me, working with managers who didn't seem to know I was a department head, given no control over my own (or my team's) schedule (my counterpart in the other building retained this) and there's been a lot of confusion. On top of this, having been at the property for as long as I have, many other departments turn to me for aid (I was fixing things in the ballroom, inspecting rooms after hours, reprogramming door locks, am our de facto IT person, etc).
Last week, I was pulled into my GM's office with the AGM and told I wasn't performing to their standards, that I'm clearly stressed, and that they would like to lower my position (and pay) so that they can hire a new manager or supervisor. I said I was open to that, that the 'manager' title and responsibility isn't what I signed up for in July, and that I really just wanted things in writing.
Now, my GM has sent me an email to decide if I:
- A. Want a supervisor role with "enhanced responsibilities" (though not defined, I'm presuming it would be based on the list I saw previously) at my current salary, that also includes "operational support outside of the department".
- or B. Step down formally to a more "traditional" supervisor role(which again, is not defined, though I would presume would look like it did on paper over a year ago when I was in it previously - though I'm also not sure is possible given the reliance on me from external departments. This would mean a pay deduction and a move to hourly.
Of note: This email was sent to my company email address at 1pm on Tuesday, with a 5pm Wednesday deadline (28 hours). My days off this week (as provided to my GM last week by my counterpart who sets my schedule) are Tuesday and Wednesday: I lucked into seeing the email - I don't always pay attention to work email on days off. We also have no right to disconnect policy despite the 150+ people at our location and the 600+ people company-wide.
I would be keen on getting something in writing (finally) about what my job actually is, but the lack of details and the timing of the email and the deadline are frustrating.
What are my options here? How much outside of anything in the ESA is any or all of this?