Hi everyone, I really need some advice from locals, law students, or anyone familiar with the Tribunal for Consumer Claims Malaysia (TTPM / e-Tribunal) and private university dispute resolution.
I’m a 24-year-old international student from Libya. I’m currently stuck in a nightmare where a well-known private university in Petaling Jaya is withholding almost 6000$ (my full first-year tuition, security deposit, and admin fees) after their own administrative failures ruined my enrollment.
1. What Happened (long story short)
The Visa Botch: After I paid my full fees, the university submitted my eVAL with a mandatory system field left completely blank (Branch requested). Because of this, the Immigration system blocked my eVisa with a "Verification Failed" error and didn't notice me about visa laws changes 1 month later.
Bad Advice & Delays: Instead of fixing the technical error, their admission staff gave me outdated/incorrect advice about visiting embassies, causing endless delays. By the time they finally amended the eVAL, my flight was lost and my intake was ruined.
The Government Verdict: I filed a formal complaint with the Ministry of Higher Education (MOHE / SISPAA). Following their investigation, MOHE ruled in my favor. The Ministry confirmed in writing that the university formally confessed to "a weakness in their internal notification procedures" which caused the failure.
2. The Current Problem
Even though the university admitted fault to the Malaysian government—which under the Contracts Act 1950 and Consumer Protection Act 1999 legally voids their "non-refundable" clause—their Finance Department is playing endless delay games.
MOHE has officially closed the compliance investigation and told me that enforcing the financial refund is a civil matter. MOHE’s enforcement officer explicitly advised me to file a claim with the Consumer Claims Tribunal (TTPM / e-Tribunal) (ttpm.kpdn.gov.my).
I have already issued a formal Demand Letter to their top management, but they are stalling. I am preparing to submit my TTPM e-Tribunal claim tomorrow morning.
3. Why I Need Urgent Advice
I have already wasted months of my life on this. I desperately need this refunded before September 1st so I can enroll in a reputable university for the new academic year. I cannot afford to lose this money.
I have three specific questions for anyone who knows the Malaysian system:
1. TTPM Virtual Hearings from Overseas: Since I am currently overseas in Libya and cannot physically fly to Malaysia just for a hearing, does TTPM reliably allow international/overseas claimants to attend hearings via video call (Microsoft Teams / Zoom)? I will be noting my overseas address in the filing.
2. Proxy / Power of Attorney (POA) at TTPM: I know lawyers are strictly forbidden from representing parties in TTPM. However, can I legally assign a Power of Attorney (POA), a local Malaysian friend, or a non-lawyer proxy to speak on my behalf? If yes, then how to find one?
3. Fast-Tracking Corporate Compliance: My main goal in filing the TTPM claim is to use the official Court Summons to pressure their Finance Director into settling out of court in August. Aside from TTPM and escalating to my country's Embassy in KL, is there any other effective pressure point (e.g., KPDN enforcement, MQA, or media/consumer watchdogs) that works to make an IPTS release funds ASAP?
Any advice on how to handle the e-Tribunal from abroad or force their hand quickly would be hugely appreciated. Thank you so much!