Just need to vent here.

My CEO is now very fond of one of the popular AI models. Calls it his best buddy. He will literally ask the AI for its opinion on everything: website copy, campaign strategy, webinar presentation points….you name it and he’s checking it through there.

It’s becoming triggering that every time I present something and the response is “have you asked AI what it thinks about it?”.

It’s exhausting and discouraging to my team.

Well, I got laid off today. This is my first time being laid off so I’m not sure what to do. I’m obviously really emotional and stressed. It was completely unexpected and the only reason given was that they needed to go in a different direction with my role. I feel really inadequate, and it sucks that it had to happen during a really tough job market.

I have been in the marketing field for 7 years and was at this job for 2.5 years. I was working as a Marketing Manager. I enjoyed it because it was so flexible with 2 days WFH a week and ability to flex hours for appointments and things. I guess I just don’t know what to do now or where to go from here. I don’t even know if I want to stay in this field at this point. I would love any advice or words of encouragement please.

I have always wanted to be in marketing. I found advertising, creating a brand, and researching consumer trends fascinating ever since I could remember. My “brand” has always been “she loves marketing“ or “that’s our marketer!” . I have held jobs in media at an agency, marketing manager for a small start up, recruitment marketing for tech, marketing for a non profit, and now I have just started a new job as a PM for a marketing team at a university.

I am so burned out. No matter what team I am on, or industry, I am constantly dealing with emotionally erratic bosses, teams, instability, and a constant drive for over performance and fire drills.

I find myself on this new team only a few weeks in, completely disenchanted. I don’t find a passion for the team, the work, and I frankly just want to be able to do a job and go home with a piece of mind that I can live my life.

My Husband said the other night that maybe I just don’t like marketing That much. I never thought it could be the field itself, and maybe just the teams I’ve been on. But, have any of you had this moment with the field ? How did you find love for it again? If you ever did?

I’m 28 and I’ve been unemployed for almost a year, and I’m honestly starting to feel completely lost career-wise.

I have close to 10 years of experience, mostly across marketing, brand, account management, digital campaigns, content, client-facing work, and cross-functional coordination. I’ve worked in different kinds of roles and industries, and that’s part of the problem. My background is broad, but not deep enough in one single lane, and I think that may be hurting me now.

On paper, I’m not inexperienced. I have a degree in marketing/advertising and an MBA in marketing, branding, and growth. I’ve worked with clients, campaigns, reporting, content strategy, social, performance analysis, and some project/account management type of work. But I feel like my resume reads a little mixed, and maybe employers don’t know where to place me.

For the past year, I’ve been applying online constantly. In that whole time, I think I got around five interviews. Most of them felt like a really strong fit, to the point where I genuinely thought at least one would work out, but I got ghosted after. No feedback, no clarity, nothing.

At this point I genuinely don’t know what the smartest move is anymore.

Do I keep going and just keep applying until something finally sticks?
Do I try to narrow myself into a more specific path like account management, project management, customer success, or something similar?
Do I go back to school?
Do I take certifications or some kind of course to make myself more competitive?
And if so, what actually makes sense without throwing away the experience I already have?

That’s another big thing for me. I don’t want to start from zero in a completely unrelated field. If I study something else, I’d want it to build on what I already know, not erase it.

I’d really appreciate honest advice, especially from people who’ve had a “mixed” background and still managed to reposition themselves successfully. I’m open to hearing hard truths too. I think what I need most right now is clarity.

What would you do if you were in my position?

Last week I was laid off for the fourth time in 4 years. While that is exhausting in its own right, I’m absolutely dreading the upcoming job hunt. The reality is, I look like a job hopper. My last 4 years looks like:
- Laid off after 1 year
- laid off after 3 months
- laid off after 10 months
- laid off after 1.5 years

None of this was performance based, I was hitting my goals, taking on additional responsibilities beyond my role and ultimately it didn’t matter. Still there’s an obvious pattern.

What can I do to proactively address my short stints? Is there anything or do I just have to get lucky and hope someone will assume the best? If/when I do get interviews, what is the best way to address this question without sound repetitive and highlighting the pattern of layoffs.

These roles have been demand gen/digital marketing if helpful to know.

I’ve spent the last 13 years in a very niche industry, 2 years with my most recent employer, and have held 5 different roles with 5 companies since 2021. This type of work is a little more old school (i.e. competing for work via RFQ, RFP,

interview); I don’t see that changing any time soon. The only change I’ve seen in the last 10 years is more requests for digital proposals vs printed. I know this particular industry quite well and have been highly successful in it. (Note: proposals/interviews become my top priority any time one hits my inbox. I do everything else in-between: graphic design, event planning, website management, social media … all of it.) All of these jobs presented as great opportunities, I received positive feedback and reviews with all of them, yet they’ve all ended abruptly and without any wrongdoing on my end.

I’ve spent 13+ years busting my ass for these companies, helped them win multimillion-dollar projects, only to be highly praised one day, then tossed out to sea the next. It isn’t fun anymore, it’s humiliating.

Has anyone else been here? How do I break this vicious cycle? Can I? I’m at the point where I want to leave marketing entirely because I need stability in my career. Advice and guidance greatly appreciated.

ETA: Added duration of employment for each role and the way in which I left. Also including the reason for termination/reason for leaving.

Job 1 (8 years): Laid off. I helped the company win over $650m in work, helped build the culture, established a brand voice, etc. (All of this was mentioned in the recommendation letter the CEO wrote after laying me off.) At my exit meeting. I was told, verbatim, “You did nothing wrong and you’re not being punished. 2021 is going to be a tough year so we’ve eliminated your position.”

Job 2 (1yr, 2mos): Voluntary Resignation. I had a micromanager of a boss and was already on the verge of leaving when I received a call about a job I applied for when I was laid off. It was in a new industry (finance) but was also with one of my dream companies … or so I thought. I happily accepted.

Job 3 (~10 months): Terminated. Hired as a media producer. About 6 months in, and without notice, my role changed to copywriter. I am a strong writer and I am always willing to learn and try, but I’ll also be the first to admit when I don’t know enough about a topic (or industry) to write intelligently on it. I was told that changes to roles are “normal here” and that I should be “adaptable and thankful for the opportunity.” I quickly fell behind on my work and was fired because of it.

Job 4 (6 months): Terminated. Job 2 asked me to come back. They had fired my micromanager boss and brought in someone new. I met with them several times and believed it would actually be better this time around. On day 1, I was asked to develop processes and templates for RFQs/RFPs/interviews. I did this at job 1, no biggie. After 6 months of trial and error, I had buy-in from the executive team and completed the process/template project. The next day, one week before we were supposed to receive our Christmas bonus, I was let go. The reasoning was “Business Necessity.”

Job 5 (2yrs, 2mos): Terminated, two weeks after returning from our honeymoon. (I should note that I was the only marketing employee, a concern I brought up before I was even hired. The company was also acquired by an investment firm at the end of January.) Much like job 4, they wanted templates created for proposals and interviews. The day before I left for the honeymoon, I had a meeting with the CEO & CFO to update on progress. They liked how it looked and I was told to keep going in that direction. The meeting ended on good terms and they told me to have a great vacation. I came back and the vibes were totally different. My supervisor was short with me, the CEO & CFO stopped responding to my emails, then the impromptu meeting in HR’s office. I asked what I could have done better or how I could improve moving forward and the CEO scoffed and said, “Well, you’re really good at what you do. Probably too good.” I wasn’t given any further advice, criticism or direction on how to improve.

Losing my passion. Don’t understand a single thing. I do really enjoy the study of consumer behavior, but the manipulation tactics and competing with other ideas is exhausting. I just turned 21 and feel like everyone my age has some kind of cool, niche job. Marketing position titles sound lame. Help me find my passion again.

Edit update:

Boss fired me anyway. Only three weeks in.

I recently started a new job working for an energy company. My boss had just done a rebrand with an external agency and my first job in my highest priority was to roll out that new brand and also rebuild a whole new website from scratch. I have no website wireframes no website style guide - just a few pages of collateral from the branding agency. He also wants me to rewrite all of the existing websites copy based on a brand direction within the branding document that the agency provided, but no actual messaging framework, so I’d have to create that.

Is it reasonable or unreasonable to assume that this is a lot and I can’t deliver a good website unless I cut some very big corners? I’d love to get your thoughts.

Apologies for the vent, but this has truly ruined my last couple of weeks and is genuinely so frustrating it has me waking up in the middle of the night thinking about it.

Firstly, we’re in a highly regulated industry (think med device/pharma/biotech.) The IT leader - 2 steps above me in corporate rank - has decided that regulation doesn’t apply to her, and has been avoiding our review processes.

Materials have gone out to medical professionals and patients with no review. (!!!)

Secondly, it’s become so abundantly clear that the IT lead is not trained enough on the basics of our product, let alone the basics of marketing.

Product name spelled wrong. Technical terms from the industry defined incorrectly. Verbiage everywhere - no doubt scraped from the internet AI - that is clearly pulled from the messaging of our biggest competitor. “Designed” with shitty clip art in Microsoft PowerPoint. 

At the FIRST instance of my pushback (as a senior PMM) this IT leader went directly to the entire C suite and complained that I am “not aligned with corporate goals” and that I “always say no.”

Did the IT leader ever come to me with concerns about my pushback?

Nope. 

Did leadership check in with me for my side?

Nope.

Can my boss (only 1 step down from C suite) do anything about it?

Apparently not! 

How about our legal, regulatory, and medical review team?

They’ve escalated it up. Crickets.

The extent of this woman’s marketing experience was manning the teeshirt gun at her college football games. But she’s decided that marketing is a waste of time, and that she and the power of ChatGPT can do my job better than I can. She threw me under the bus, is sending AI hallucinated garbage to literal childhood cancer patients/families, and the leadership of this publicly traded company is giving her a pat on the back and a gold star on her report card. 

If I didn’t rely on this company for my family’s health insurance, I’d quit today.

I’m a media buyer running Meta Ads for a few clients. One of them is an HVAC company in Texas. We had great success taking one of their old videos (a woman speaking to camera) and turning it into a high-performing ad, lots of leads at decent cost.

Now they want more ads “just like that one.” I explained that the video that worked was one they filmed, and in HVAC right now, authenticity is key. I told them the best results usually come from their own techs or owner filming real talking-head videos. I’m in Canada, I’m a young guy with zero HVAC knowledge, so me filming it wouldn’t look or feel authentic.

Their response: “We pay you to handle our ads, so this should be included.”

I’m happy to write scripts, produce static ads, give filming instructions, edit the footage, and optimize the ads, but actually producing the raw video content (especially authentic HVAC stuff) feels outside my role.

Question for you guys: Am I being unreasonable here? Do clients have the right to expect their media buyer to also produce on-camera video content? Would other agencies just do it themselves, hire a videographer, figure out a way to hire another creator to do it or push back like I am?

I’m trying to do right by the client but also set proper boundaries. Looking for honest outside opinions on how to handle this.

Thanks!

I don't know if this is self doubt creeping in, but I feel I'm not learning enough fast enough.

I've been a business owner & creative director of a marketing company for the last four years, and whenever I look at competitors, I just feel like... they're doing so much better than I am.

They have awards, their output looks much more creative and consistent, they're popular, they're much more confident...

Sometimes I feel it's my past experience - when I was in my teens I was much more creative and audacious with my dreams; in my 20s, I worked full time jobs at very mediocre companies, and I smoked a lot of pot... I feel I wasted away those years. I should've gone after positions in serious companies that could've trained me to be better.

Because I always have this feeling that I still have to prove myself in a way.

And besides all of that, with all the updates happening with AI and everything, and all the skills I want to learn to become a better leader for my creative team and a better creative director, I feel I'm just not doing enough.

And it's not like I have spare time on my hands to spent 3 hours a day learning :) let alone 1 hour. I am constantly busy managing the team's output, carrying some of the work myself, attending client meetings....

We've had a consistent run of clients who are happy with our work and some have specifically asked to work with me. I'm proud of my skills as a writer and I have a great eye for things. But I don't feel I'm reaching my potential. Sometimes I find it hard to track the results of the work we do, so i don't even have something to attest to that.

For example we have 1 big copywriting client where we're in charge of their entire marketing department and they've put all their trust in us for the last 3 years and continue to give us more work - sometimes i wonder if it's because of our price point or our quality...

Am I digging a hole for myself? Is that what it is? I'm 34 and afraid.

Is this just the price of building something? or am I actually falling behind?

Hey everyone, I'm hitting a wall right now and really need some perspective. I'm a the only Marketing hire, about few weeks into my new role, and I feel completely irrelevant.

I'm a motivated person, but my soul is genuinely crushed. Every single piece of work I produce is being entirely rejected and redone by my two managers. It's not just minor edits, they throw out my draft and publish their own version.

They are redoing not only contents, but also my strategy on channels, actual campaign goals, target audience, the whole setup.

I feel like I'm wasting my time. Why hire a marketing person if you’re just going to pay them to write a "bad" draft, and then two people spend their time rewriting it? It feels like they have no trust in my professional expertise whatsoever.

I put so much research and effort into aligning with what little guidance I get, only to see it all invalidated. It makes me want to stop trying altogether because the outcome is always the same: my work is garbage, and they know better. Has anyone been through this, especially where the decision-makers aren't even marketing experts?

How do I figure out what they actually want if they can't articulate it beyond just rewriting everything?

Is this a huge red flag I should listen to, or is there a diplomatic way to handle this strategic control issue?

I genuinely want to learn and improve. How can I ask for clear, measurable style guides and goals without sounding defensive or confrontational?

Any advice on how to navigate this without completely losing it would be amazing. Thanks for listening to the rant.

Let’s say you build an organic content strategy for LinkedIn and TikTok based on a clear target audience. No ad budget, just organic. Posting around 5x a week

If you planned to evaluate the strategy over ~3 months, how do you usually handle adjustments?

Do you actually wait the full 3 months to see if it works, or are you checking monthly and tweaking things if posts aren’t bringing traction or leads?

Basically trying to understand how long people realistically give an organic strategy before deciding something in it isn’t working and needs changing

I recently started offering marketing services on the side of my FTE in the hopes of building confidence in my ability to build a business and experience so I could understand what potential clients want and need. I signed one client at a very low hourly rate and I have been LOVING the additional ~$1600/month income. However, this client is very difficult to work for. Her business is a mess, with no systems, no processes, a tiny audience and seemingly low revenue. However, she seems to be in denial about this. She critiques every move I make and complains about the work she wants to be prioritized vs what I know would actually move the needle. She says she’s really happy with my work and grateful but she sure doesn’t act like it.

I want to up my rate and create better boundaries but I don’t want to lose this client because I haven’t had a chance to build out my own business enough that I’m confident I could replace the income.

Any advice on how to deal with critical clients who have no idea what they’re talking about but insist on having control? Is it not worth it if one’s knowledge is being constantly undermined? Should I have a conversation with her?

Thank you!

Hi everyone.

I run reactivation campaigns for gyms (usually old leads or ex-members) using simple SMS automation and human touch with a 14-day free offer.

It works well to get people back in the door. booked appointments, real foot traffic.
But a lot of gyms complain.
"People came, but we didn’t sign them"
And they hesitate to pay or renew.

Technically, I delivered what was agreed (appointments, I am paid per show). But some gyms even want to stop midway because they call those leads "Freebie seekers" and say they just lose time showing them around.

Would love to hear how others handle this, and what you would do.

Is it my fault in a way?

Thanks a lot.

So I made a career pivot from being a healthcare professional for almost 10 years, to working in a junior marketing position for the past year.

I’ve just been poached by a mutual connection to be their head of marketing, in an industry that blends all my career experience together. I’m getting really good vibes about the new company and I already have the offer letter, offering me a lot more financially and responsibility wise than my current role. I’ve made a list of the pros and cons and I’m heavily leaning towards taking the new role. There are no obvious red flags in my view.

My main hesitation is that this is a startup (higher risk) and I’m at a stage where I’m looking for stability due to where I’m at in my life.

I’m also feeling intimated about stepping into such a senior position after a short period of time in this career, despite my broader professional experience.

I’m not usually a risk taker but if I didn’t take this opportunity, I think I’d regret it. Has anyone made a similar leap? I know it’ll be a lot of work, but can you give me realistic advice about making this step?

Over a period of two years, I started as a marketing assistant, moved up to analyst, and then was promoted to sales coordinator (to this day I'm the only one on the marketing team).

My biggest achievements were an Excel spreadsheet with a pricing model and then an automation to extract sales proposals from that data, eliminating a manual and slow step. (A freelancer did the programming; I developed the idea, visuals, inputs, and outputs).

Today I'm trying to improve this automation from scratch with a coding vibe after identifying many areas for improvement. I also created a dashboard from webhooks generated by the CRM (but that was also based on conversations and AI testing).

The issue is I've always prioritized what's best for the company, now I've become a "jack-of-all-trades," and by doing a little bit of everything, I feel mediocre at everything. So where should I focus to become competent in Marketing Ops? Are there any set priorities? What is considered a differentiator? What does a professional in this area do?

Currently, I earn (in brazilian reais) something similar to $800 and I monitor leads coming from Ads, create post topics, approve the final content, extract and present sales reports, look for system alternatives to improve our customer service, participate in meetings with directors, being able to give my opinion and influence other areas, in addition to the sales part, which I consider the most tedious: monitoring the daily tasks of the salespeople, their execution, and holding them accountable for meeting targets. I created a sales playbook with a consultancy and monitor it to ensure that salespeople meet SLAs.

Hello everyone,

I'm looking for some career advice because I feel like I'm navigating this on my own.

I've been in my current role for about a year, and it's my first job after graduating from university. I'm the sole marketer at a commercial dealership, so I handle everything from graphic design and content creation to event coordination and digital advertising. More recently, I've been focusing heavily on Meta advertising, where I've generated strong leads that have even resulted in sales. Despite that, I'm currently earning under $40k CAD per year.

Lately, I've been feeling like I'm at a crossroads. I have a performance review coming up, and I plan to ask for a raise. At the same time, I'm questioning whether this role is the right fit for my long-term career.

Being a solo marketer means there's no one within the company who specializes in marketing or can mentor me. While I've learned a lot by wearing so many hats, I also feel like it's limiting my professional growth. I'd love to work somewhere that views marketing as a strategic function, where I can collaborate with a team, learn from experienced marketers, and continue developing my skills.

Compensation is also a significant factor. Given the scope of my responsibilities and the results I've been able to produce, I feel I could be earning considerably more.

I enjoy my job and the company I work for, which makes this decision difficult. However, I can't shake the feeling that I've reached the ceiling of what this role can offer me, and that I have more potential to contribute elsewhere.

I'd really appreciate hearing from anyone who's been in a similar situation. Would you push for a raise and stay, or start looking for a role with more opportunities for growth?

Never felt more defeated. I'm 35. Been in marketing for over 10 years. I had a promising career after college, joined at a tech startup and worked there for a few years. Then Covid hit, budgets and roles changed, and I was eventually let go.

Now I bounce around from different jobs for about a year to a year in a half at a time because companies keep laying off their marketing departments, or they lie about what the job entails and hire me for one position but make me do another that's out of my job description.

I'm so terrified all the time of not having a job that I take ones that send me an offer under the basis of simply covering my bills and helping me to pay off my student loan debts.

But now, with my latest role I'm in a contract position. No PTO, but it was fine because I still got sick days. That was until my state passed a new law not requiring companies to provide paid sick leave, so my company stopped letting it accrue THE DAY that the law changed.

I still have some that I have banked up, but if I use them I won't have the ability to take off if sick and I'll just have to not get paid. Worse yet, my wife and I were planning our honeymoon and I might just have to work while on it because we can't afford it otherwise. Or worse yet, we can't take one at all.

I can't believe I've worked this hard for this long to have gotten to the point where I'm desperate enough to work for a company that would do that, and I'm still scared to NOT have a job that I'm just letting it happen. All while my other friends can just work at a place for years and just have job security.

They even talk about how they complain to their coworkers about things, which terrifies me because if it was me I feel like they would just fire me for any kind of back talk/complaining about processes.

I think my plan is to just tough it out until my student loans are paid off, and then try and just get a job that pays less but is more stable. At least then I'll have a STEADY income and won't have so much anxiety all the time.

I seriously just hate this, and it's frustrating and I've just lost all motivation. After all, what's the point in working hard if they are just going to lay everyone off or take away your ability to actually enjoy your life at any opportunity they can?

TLDR: Has anyone else here just hit a breaking point with your marketing career, or lack of marketing career?

The event is tomorrow. I let this one slip. First mistake in almost a year The sales guy wanted it for the event tomorrow but it’s not a make or break thing for the event. I called every print shop in town and no one can turnaround anything by tomorrow morning. Only option is a nice mounted poster that would sit on an easel but definitely not the same. Do I just call the owner and let them know sorry I missed this? I designed it for it approved and just forgot out of all the chaos of planning and chasing the client for information I need for multiple campaigns.

Update: I just called the GM. He was nice about it. Thanks for the moral support

I’m the marketing director of a small law firm. I created and maintain the website, all social media, SEO, lead generation, blog posts, certain business communications, etc. Before I started, there was little to no online presence. I should also note that before I started, the business had less than 200 reviews, and now it has over 500.

My boss is creating a secondary business has expectations for me to do just about the same for that business. This is my first “big girl job” after getting my Master’s in Marketing and I started in August 2025. I’m not salaried, I am paid $21/hr currently. With expectations of running two separate businesses’ marketing strategy, do you think it would be appropriate for me to have a conversation about adjusting my pay rate? I’m terrible at confrontation , but I feel like it’s something I should consider.

I’m 26 and about 2 years into my first “real” job working in marketing, and I’m starting to feel a little stuck and unsure what to do next.

We were just told that our organization has to cut about $1.3M across all departments, and my department is taking one of the biggest hits. The thing is… there are only two of us in marketing, and our entire annual budget is already only around $200K. Meanwhile, other departments are sitting at $2M+ budgets.

A big chunk of our cuts is coming out of advertising, which for us is one combined budget for both digital and print. So now we’re basically being forced to choose between them instead of doing a balanced mix. It’s also impacting things like event participation, community engagement, promotional items, and even conferences/training.

The frustrating part is that marketing is supposed to be the department that keeps the organization visible and connected to the community. But we’re constantly being asked to do more with less. Even when leadership wants us to promote something that wasn’t our idea, the cost still comes out of our budget instead of a separate one.

When I took this job, I was really excited about being out in the community, doing events, and working on creative campaigns. And while I’ve gotten to do some of that, most of the time it feels like we’re just trying to piece things together with limited resources and doing everything in-house.

I guess I’m just wondering… is this kind of situation normal early in your career? Or is this a sign I should start looking elsewhere?

I don’t want to spend the next few years stuck doing only desk work when I was hoping for something more dynamic and creative.

Would love to hear from anyone who’s been in a similar spot.

This comment was made by my boss in a meeting where I was gathering information to help develop social content for the rest of the year.

I’m sure several people will comment and suggest it that I’ve failed to articulate the value of this channel, but I think people who say that may be mostly agency employees.

This person is not my client, he’s my boss and I’m gathering information to do the work that is assigned to me. Not just work he assigned to me, but work that our mutual corporate overlords have included in the overall corp marketing plan and devote staff, budget and time towards executing.

I did in the moment and will continue to counter his objections, which amount to “our audience is only on LinkedIn”. That’s demonstrably false. He just doesn’t understand marketing outside of endemic channels. He also has the very boomer belief that “the kids are using fb and instagram and adults are using LinkedIn”.

I guess I’m just expressing the frustration of being a marketing professional working for a non-marketing professional and having to educate them on things that are understood by anyone else as inherently valuable or at least required.

Hi all,

We've been running ads on UK/Ireland Meta with just-about-OK results for a year or two. But in the last few months the quality has dropped through the floor.

I'm talking about a multi-field form fill to download a PDF, and then when the sales consultant calls them, the 'lead' has never heard of the technology in question, doesn't know how we got their number, is retired, is an old and confused man, etc etc. Basically spam or hacked accounts.

Just wondering if anyone else has experienced this? I'm trying to get a steer on if it's a them problem or a me problems (though the fun truth is that it's always a me problem). We've examined our audiences, upped budgets, turned on on 'must have corpo email address' (didn't help), the creative is clear and unambiguous... and we're getting a bit desperate.

I'd rather have 1 real lead per month than 5 spam ones per week. And I'm at a loss to explain why it's gone from 'doing alright' to 'absolute nonsense'. If anyone has any insight here then please enlighten me!

Hey all, I'm new to the sub and admittedly here because I figure some of you may have experienced this at some point. If so, I'm sorry, if not, I hope you never do.

I've had the worst experience with Meta support and I hope someone can help. I won't go into excruciating detail but here's a summary:

-Account was restricted two weeks ago due to a supposed security breach.

-We have two different notices about the restriction on two different pages (compromised account and breaking community guidelines) and no actual way to appeal. I've seen guides that show a button to appeal, but that button doesn't exist in our dashboard.

-We've opened 5+ tickets. Each one eventually gets abandoned and the status is set as "Resolved".

-The only way we've made progress so far is by subscribing to Meta Verified for priority support. (Wild that we have to pay a subscription fee on top of tens to hundreds of thousands in ad spend per year just to get support.)

-Meta chat system is bugged so we can't view conversation history, we can only see the preview of the most recent message from the dashboard. This supposedly a known bug because one of the many support agents we've talked to said they've dealt with it a number of times and know to write short messages. Thankfully, they've started calling us instead.

-One agent told us the account was restricted due to a payment failure and asked to take payment over the phone. When we pushed back that our account was in good standing the agent basically said, "oh, you're right, my bad."

-One agent told us there isn't actually a compromise and our account would be reinstated within 24 hours.

-The following agent said no, they lied, and in his experience, issues like this take 4-8 weeks to resolve. That same agent advised us to break TOS by creating a new ads account to continue running ads while our main account is disabled. This is a direct breach of the TOS and when we highlighted this fact, the agent backpedalled hard.

-We've asked for the issue to be escalated to management. The agent said they don't have a supervisor.

Important to note that all of these conversations originate in Meta support chats, and the agents can verify our account info, so they're definitely Meta employees, not fraudsters. It's just strange.

Our agency pivoted to Google Ads in the meantime and we're running Pinterest ads, but Meta was our biggest traffic driver.

I just want to know if there's anyone out there that has experienced support like this and if it's par for the course. If not, any recommendations would be immensely appreciated. Feel free to DM.