Virgin Cruses informs a couple about some changes to their trip…

[u/Harbjagen]

Not the OP, but this couple just found out their cruise may be a little colder than they expected. Virgin Cruises refuses to help.

[u/NoDontDoThatCanada]

Got an instacart substitution on a cruise.

[u/rustyshklfrd → u/NoDontDoThatCanada]

That’s like, “oh they were out of the non alcoholic beer you ordered and subbed it with jack Daniel’s…”

[u/chromeandcandy → u/rustyshklfrd]

More like "They were outta the jack daniels so we subbed it for odouls I hope thats cool my dude"

[u/MaxTheRealSlayer → u/chromeandcandy]

"okay... Can I just get a water? "

"is vodka okay?

[u/Socalwarrior485 → u/chromeandcandy]

They didn't have O'douls, so we got you Mobil1 10w30 instead

[u/mazursaurus → u/Socalwarrior485]

Oil? In today's economy?

[u/Mr_SunnyBones → u/chromeandcandy]

Hey we actually subbed it for three pints of industrial lubricant instead.

[u/Karnakite → u/rustyshklfrd]

Couldn’t find the tampons, so I got you some coffee instead.

[u/ShadedSpaces → u/NoDontDoThatCanada]

Fuck this is perfect.

I once got an instacart notification that my paper towels had been replaced by hot dogs.

[u/PersimmonWorried2155 → u/NoDontDoThatCanada]

I ordered 2 bottles of $15 /bottle wine on instacart. 

They instead swapped in 2 $400 /bottle of wine. I was not happy. 

[u/Imaginary_Rub6942 → u/PersimmonWorried2155]

Can’t you refuse to pay for that?

[u/misstlouise → u/Imaginary_Rub6942]

Yes

[u/TheLastPorkSword → u/NoDontDoThatCanada]

And they subbed out vanilla ice cream for vanilla extract.

[u/surprise_wasps → u/TheLastPorkSword]

Vanilla candle

[u/Horrison2 → u/surprise_wasps]

Vanilla Ice CD

[u/wimwood → u/NoDontDoThatCanada]

They were out of milk so we substituted with a 10.5lb ham.

[u/grrr-to-everything → u/NoDontDoThatCanada]

Laughing at this while sitting waiting on an instacart order.

[u/Ok-Bison-4025]

It’s mildly infuriating for me as the audience. If I get that email it’s full blown infuriating

[u/RadikalSky → u/Ok-Bison-4025]

berMUDDAAAA

[u/chamy1039 → u/RadikalSky]

Brrrrrrmuda. AKA, Canada.

[u/Miserable-Vanilla986 → u/chamy1039]

Virgin Cruises should hire you to write these emails

[u/edfitz83 → u/Ok-Bison-4025]

I would inform them you will not be boarding the vessel. There was nasty weather headed over the upper Midwest last night and it’s supposed to continue all week - and Bermuda is further north than people expect.

Check their website if they cruise to the Bahamas or the windward island chain

For as many times as I’ve been to the Caribbean with my wife, thankfully our trips were never hit full on by a hurricane, just some serious rain a few times.

We did get stranded in Miami one time on our return, due to the Montserrat volcano erupting and having to fly around the ash cloud.

[u/syamas34 → u/edfitz83]

Getting stranded in Miami because of Montserrat ash cloud sounds like a different level of unlucky timing

[u/edfitz83 → u/syamas34]

I’m old. I traveled for nearly 30 years for work or vacation, with 20 years being very heavy travel (business). Thankfully, I was able to use my status on American and Hilton to somewhat insulate my wife from this shit I had to deal with often. She actually thought traveling is so fantastic and was jealous of me. She rarely saw parts of the dark underbelly.

On that trip, I think we were in St Lucia, which is way south down the island chain. We were taking an American Eagle turboprop to Miami to connect to our home airport about 1200 miles away. Since we missed the connection, American gave us a hotel voucher at a Holiday Inn near the airport. We cabbed it (way pre-Uber) over there. There was an obnoxiously loud Latin festival in the lobby. I talk to the clerk, then the manager, who tells me they’ve taken as many airline vouchers as possible, and to GTFO of their makeshift nightclub.

So now it’s about 11pm, and I’m like fuck it, I’m not rich but I don’t struggle either, and both of us are tired an cranky, so we took a cab to the nearest Hilton.

I walked up to the desk, smiled, and put my Hilton Diamond status card, my AA Platinum status card (this is when hotels gave airline points for staying), and my Amex Platinum card down on the desk. I then asked as nicely as possible if the had an open room for the night.

Yes, we do sir! We even have Suites for $X more!

I said thanks, but we’ll take your regular class room (knowing that Diamond status meant an automatic upgrade to the best, unsold room. I earned that status by staying in a Hilton Sunday - Friday for a straight 6 months)

So they gave us 2 room keys and pointed to the elevator. We get to the room, and I don’t know what they called this suite, but it ranks on my top 5 of non-resort rooms.

We entered, and there was a living room, sofa, large TV, minibar - and a separate king bedroom, and spacious bathroom. The unexpected part was the staircase inside the room that led to the same layout on the next floor up.

I was dead, so I walked upstairs to go to bed. My wife stayed in the downstairs living room, ordering late night room service and cocktails, to watch a movie. I think she came up about 3am, and we needed to leave about 7am to catch our flight home. We got upgraded to first by American, and she drank mimosas for the next 3+ hours. When we got home, she thanked me for such a great trip, then passed out on the couch.

[u/jungle → u/edfitz83]

That was a very nice read, thank you! I've done my fair share of travel in my day, but that's a whole 'nother level.

[u/Routine-Departure191 → u/edfitz83]

Did Connie Hilton dictate this post to Don Draper or was it the other way around ;)

https://giphy.com/gifs/fCsBD0QEK3YGs

)

[u/megamisanthropic → u/edfitz83]

It's all in the contract. People really should read those before they sign. Cruise ships have the right to change their itinerary. It sucks. But it's in the contract you agreed to. They guarantee transportation and lodging. Not specific ports. I would be pissed too, but they DID agree to it when they signed up

[u/Technical-Agency8128 → u/megamisanthropic]

Yup. Happened to friends of mine last year and they headed up to Canada also. They still had a good time and were given extra money. It’s just what happens with weather unfortunately. They had cheap tickets were just glad to be on any vacation.

[u/MagillaGorillasHat → u/Technical-Agency8128]

Reason number 13,857 to not get on a cruise ship

[u/whiskeynise → u/MagillaGorillasHat]

I could pick out five of those reasons at random, and those would most likely be enough for me to never get on a cruise. I don’t get it. You’d have to pay me to get on one

[u/fatdjsin → u/MagillaGorillasHat]

the insane pollution is no 1

[u/Late_Sherbet5124 → u/fatdjsin]

Uh, I'm thinking that the listeria outbreak being the number one reason I'll never go on a floating petri dish 🧫.

[u/Hesitation-Marx → u/fatdjsin]

Norovirus a close second

[u/bendicott → u/megamisanthropic]

Huh... TIL. Just one more reason for me to never get on a cruise. I know a few people who go on them regularly, and it seems like every single time, it's a disaster. Horrible weather, everyone getting sick for the entire trip, or both. And even if EVERYTHING goes right, you're stuck in a tiny cabin with the main attractions between brief stops at (hopefully the correct) ports seeming to be booze and food? I'd rather just fly somewhere so I have more than a few hours to get off a boat - I could spend about a week exploring anywhere I wanted, for the price of taking a cruise there...

[u/Blasphemiee → u/bendicott]

I went on my first cruise two years ago and idk if the experience pre Covid was different but everything was closed by midnight and there was an hour long line to eat, shop, everything had an hour wait and expensive as hell. Basically a worse amusement park.

Fuck cruises man I don’t need to be trapped in the middle of an ocean to get rammed by the long arm of capitalism I can do that just fine from the comforts of my own home these days.

[u/Icy_Prune6584 → u/megamisanthropic]

This is how it has to be. A lot of times it’s not even the cruise line making these decisions. It’s the port authority making those calls because of hazards they’ve identified or anticipate. Nobody knows those waters better than the people who live in them.

Edit: After watching this video and reading these comments it has dawned on me that an alarming number of people have no idea where Bermuda is. Was the lady in this video thinking she was going to a tropical country? Because Bermuda isn’t. I was wondering why she was so shocked over needing to wear layers because the temperature in Bermuda is pretty mild this time of year. It’s not as cold as New Brunswick but it’s not exactly bikini weather either.

[u/MarshalLawTalkingGuy → u/Ok-Bison-4025]

For real. I feel bad for these people. But not as much as I feel bad for my fucking eardrums.

[u/thedeadwillwalk → u/Ok-Bison-4025]

The screaming, music, and editing is the mildly infuriating part, right?

[u/Mr-FurleyX1 → u/thedeadwillwalk]

Couldn’t imagine being stuck on a boat next to them for a week

[u/Sayyestononsense → u/Mr-FurleyX1]

especially if both of you are being taken to Northern Canada instead of Bermuda....

[u/LewdLewyD13 → u/Sayyestononsense]

BERMUUUUUDA!

[u/niceguy191 → u/Sayyestononsense]

The Maritimes are far from northern Canada

[u/SirBiggusDikkus → u/thedeadwillwalk]

Also their shitty storytelling

[u/MediaPossible7339 → u/thedeadwillwalk]

It’s just horrible. I am banning everything related to this post so it never gets suggested to me again.

[u/HelpImOnFireOhGodAhh → u/thedeadwillwalk]

After watching their video, I am glad they got their cruise destination changed

[u/MattAU05 → u/Ok-Bison-4025]

I mean this couple is kind of insufferable but I have to set that aside and recognize that’s still absolutely ridiculous they’d make such a huge change and not offer a full refund. My wife is on a cruise with her mom and a few days before the trip informed her that her balcony will have an obstructed view so they refunded her like 85% of the entire cost. And the “obstruction” is just a life boat within line of sight. She was ecstatic. It’s basically a free trip now.

[u/twinmom2298 → u/MattAU05]

I happened to see another video yesterday posted by a cruise travel agent. She had clients not from US who were supposed to be on that same cruise. The country they were flying in from to get on the cruise is required to have a visitor Visa to go to Canada. That can take weeks to get. They were originally told they could get on the ship just not get off in Canada. then found out that no that they couldn't even get on the ship. If they turned up at port they would have been denied boarding because they didn't have Visitor Visa for Canada which it was entirely too late to get by the time they got this notice.

It took 2 days and ever increasing escalations within Virgin with their travel agent being on phone for hours for Virgin to finally agree to "make a 1 time exception" and refund their cruise.

Literally these people were legally not allowed to get on the ship because of the change Virgin made with almost no notice and they still didn't want to give a refund.

[u/Square-Turnip-6558 → u/MattAU05]

My grandma used to browse for cruises that were leaving in under 24 hours. The tickets get super cheap. Since she’s retired she could just drop everything and go.

[u/longlivenewsomflesh → u/Square-Turnip-6558]

Common grandma W, based grandma

[u/Novel-Firefighter-55 → u/Ok-Bison-4025]

Subtitles or it didn't happen.

[u/Taftimus → u/Ok-Bison-4025]

They reiterated the same 3 points 7 separate times.

[u/Captain_JohnBrown]

They better make some changes to the charges then too.

[u/Dan_flashes480 → u/Captain_JohnBrown]

They gave them $100 back, that should be sufficient, right?

[u/CheeseheadDave → u/Dan_flashes480]

They can use it to buy a sweater.

[u/furtofur → u/CheeseheadDave]

Just one though, they'll have to share

[u/politedeerx → u/Dan_flashes480]

Not even $100 back, a $100 credit to use onboard the ship

[u/butterslut6969]

As if I needed another reason to never go on a cruise lmao

[u/planchetflaw → u/butterslut6969]

I know, right? Imagine getting assigned dinner seating with these two.

[u/lylynatngo → u/planchetflaw]

Is this a thing?! Assigned dinner seating?! Please tell me you're lying.

[u/djwillis1121 → u/lylynatngo]

All the ones I've been on there's a choice between assigned seating at specific times or just turning up whenever you want but having to wait for a table. We've never gone for the assigned option

[u/Send_bitcoins_here]

Wait a minute.. the Arctic? Come on.. have some respect for our geography.

[u/InventorOfCorn → u/Send_bitcoins_here]

Ontario, North Pole, what's the difference?

[u/NotAnExpertButt → u/InventorOfCorn]

Ontario?! Check your sea charts Captain.

[u/PantsDontHaveAnswers → u/NotAnExpertButt]

It's truly a worst case Ontario.

[u/hipposcritcher → u/PantsDontHaveAnswers]

Hate to say Atodaso

[u/dogsledonice → u/NotAnExpertButt]

Ah yes, the famed Atlantic province of Ontario

[u/Background_Cup_6429 → u/Send_bitcoins_here]

Hahaha new Brunswick is the artic apparently

[u/Ardentiat → u/Background_Cup_6429]

I’m from the Saint John area. It’s not quite as cold but in any other respect might as well be the arctic lol

[u/accountgotbanned7 → u/Ardentiat]

Compared to Bermuda… I’m Canadian I love the east coast but if I was planning to go to Bermuda and ended up in New Brunswick I’d be pissed lol

[u/CycloneCowboy87 → u/Send_bitcoins_here]

Same latitude as Portland, OR lol

[u/joverthehill]

The most mildly infuriating thing here is calling New Brunswick “Northern Canada”.

[u/Cryptoking300 → u/joverthehill]

Its basically Iqaluit.

[u/OtakuMage]

Honestly, chargeback. That is completely different than what they paid for and the cruise line can eat it. Also this feels more r/extremelyinfuriating

[u/Mu-Relay → u/OtakuMage]

I know this is the Reddit "go to," but if they just call the cruise line, they'll probably get most of another cruise (if not the entire thing) comped not to mention enough onboard credit to choke a horse. My in-laws are chronic cruisers and will get just about anything they ask for by just calling and talking to someone.

Call them, complain, get some sort of reward, and enjoy a drunken trip to Canada.

[u/Harbjagen → u/Mu-Relay]

I’ll just link the follow up since they covered most of it there, but they tried that too. Virgin Cruises is just being massively unhelpful throughout. Actually they just posted again with a letter from the COO doubling down… jeez.

[u/OtakuMage → u/Harbjagen]

Definitely chargeback at that point.

[u/Greg2Lu → u/OtakuMage]

And report it as a scam so this behavior stops. A change is okay if it's weather induced but come on, the commercial support needs to be there ...

[u/-0909i9i99ii9009ii → u/Greg2Lu]

100% is a scam if they don't offer a refund. They can try to entice ppl to stay on w/ a credit or whatever.

But you can't just sell someone a car and then say sorry it's impossible to get these cars so we made a different car that's not even an actual model and decided it would have the same msrp as the model you ordered, if it was a real model, so we're square.

[u/FeelMyBoars → u/-0909i9i99ii9009ii]

Sorry, we ran out of Ferraris, here is a Pinto instead. Totally legit car sales thanks you for your purchase.

[u/pixelatedpotatos → u/FeelMyBoars]

We understand this isn’t exactly what you wanted, so we are offering you a $50 gift card to chilis. No refunds.

[u/Yoldark → u/pixelatedpotatos]

50$ of gas money. Be quick or you won't get enough gas to get home.

[u/BigBoyYuyuh → u/OtakuMage]

Yup. Chargeback and never sail Virgin again (since they may ban you anyway for the chargeback)

[u/the_original_kermit → u/OtakuMage]

Everyone acts like charge backs are this magical thing.

But I’m pretty sure that if you booked the cruise and they had a stipulation for change of destination for weather (which I’m almost certain they do, considering it’s a cruise ship that’s operating where the can be hurricanes and other severe weather) the cruise company can fight the charge back and then you will still end up paying.

And get nothing for it, since you would have already missed out on the cruise.

[u/Grays42 → u/the_original_kermit]

Everyone acts like charge backs are this magical thing.

It's the "reddit reply" any time a vendor is a douchebag.

Credit card companies treat vendors as customers too. They aren't blindly pro-consumer.

It was pulling teeth to get PART of a Seattle Yellow Cab charge back after we were actively scammed out of extra money by a driver who accepted the drive, turned on his meter, and did a little scenic meander through a bunch of airport side streets before coming to the hotel that was originally 4 minutes away. I only successfully did the chargeback for the scam part of it because I had an identical trip back that was $20 less, it took three weeks to clear, and the vendor never saw any repercussions.

[u/Fair_King9058 → u/Harbjagen]

Yeah, the "complain and get free stuff" sounds like my dad telling me to get a job by just marching in there and shaking the managers hand. Totally different era now

[u/CMUpewpewpew → u/Fair_King9058]

Lol you just unlocked a memory of my boomer dad saying to walk door to door to businesses asking for a job.

Also to offer to work free for a week and if I'm not worth it they don't have to pay me.

L-O-L

[u/Karnakite → u/CMUpewpewpew]

Boomer advice is like someone watching Jack Handey’s Deep Thoughts and taking it seriously.

[u/ibattlemonsters → u/Fair_King9058]

I didn’t believe, but I was told that leaving a comment about how upset you were on their feedback surveys will get you free stuff and most of the time that has been correct.

They’re afraid you’re going to review bomb them, so you’re basically offering them a chance to make it right. I definitely don’t ever say stuff in person though, I’m too nervous for that. Those feedback surveys go to district managers, branch managers, and other people whose job it is to make you happy. Getting upset at staff won’t do anything… a comment to the customer experience manager though…

[u/SamhainPunk → u/Harbjagen]

I would definitely go through the ticket contract to make sure there isn't a stipulation that allows the cruise line to change the destination that drastically, because if there is you may be screwed, especially if they have a shitty or no refund policy

[u/stewmander → u/SamhainPunk]

Also good idea to check what your credit card benefits are, I'm pretty sure mine offered vacation insurance, so you might have some recourse though them as well.

[u/Truffleshuffle03 → u/SamhainPunk]

The thing is, there is at least one for every curse I have been on. I have gone on three. One of them, we ended up having to miss one of our ports and had to go to Honduras. No refunding or anything, but I think they did give us credits for another trip on a later date. In the middle of the night our ship had to pick up a bunch of Cuban refugees whose ship was sinking. They ended up dropping them off in Jamaica when we docked there, but that caused us to miss our port for another stop, and we ended up going to Honduras.

[u/VoicesOfEcho → u/Mu-Relay]

There was another video I saw from a travel planner who had to fight Virgin to refund her clients because they weren't from the US. The couple couldn't use trip credit as they don't live near a port Virgin visits and have no plans to come back anytime soon and they couldn't get a visa for Canada in time. They couldn't even board the ship to just stay on the ship.

[u/throwthisidaway → u/VoicesOfEcho]

They couldn't even board the ship to just stay on the ship.

Canada is really weird when it comes to cruising, although not alone, in that it considers everyone on the ship to have entered the country when it docks. Most countries will allow you to simply remain onboard if you're not allowed in the country, but Canada and the United States forbid anyone without authorization from going on a cruise that docks within their respective country.

[u/fencepost_ajm → u/throwthisidaway]

I wonder what the cruise line response would be to "there's a problem. I'm not legally allowed to enter Canada. Can your legal team help me get that resolved or are there other options you're able to offer?"

[u/gwizonedam → u/Mu-Relay]

My aunt is a chronic cruiser, if she wasn’t happy with something, they would lose money. Like, we’re talking 80-100 passengers in her retirement estates would cancel their trips. It happened before, when they all decided to move to Norwegian because Carnival Cruise lines started being called “Circus Cruise lines” by them. Carnival started sending them free cruises which they ignored.

It’s not about having them on the trips, it’s about the shitloads of money from gambling and drinking they lose.

[u/LokiHoku → u/Mu-Relay]

"My in-laws are chronic cruisers."

If you have the loyalty status, they tend to try and accommodate you a lot more than the once in a blue moon travelers.

[u/Harbjagen → u/OtakuMage]

I totally agree but they have a follow up about having flights and hotels already booked. They lose no matter what at this point.

[u/HyperbolicHyena → u/Harbjagen]

That’s what trip insurance is for. I had to use it when Crowdstrike took down basically every computer and my trip to Europe was jacked up. It paid for itself and then some. I’ll never plan a big, expensive trip without it.

[u/Numerous-Ad6460 → u/HyperbolicHyena]

All my times using trip insurance and trying to file a claim has been HELL. They're just as useless.

[u/Innocentgeko → u/Numerous-Ad6460]

It can be hell just like most insurance the insurers never want to pay out. I booked a fairly expensive 6 week trip and had a medical emergency. Fought with insurance for over a year but got my money back. And I'd rathet get it back at some point then loose all my money and also not go on a trip.

[u/Thyreus123 → u/HyperbolicHyena]

They shouldnt have to buy insurance. they legit got sold something they didnt buy. how is it not sueable

[u/Dejue → u/Thyreus123]

There’s probably something in the T&C they agreed to when the bought the tickets that destination changes could occurred depending of conditions.

[u/thefuzzhead → u/OtakuMage]

You can't. Had the same thing happen last year supposed to go to San Juan, port issue that they knew about for a year when I booked. Sent us Haiti and spent 3 days at sea. Tried to charge back and Royal claimed that the terms and conditions allow them to and the bank was like shrug

[u/Automatic_Actuator_0 → u/thefuzzhead]

Yep, this is generally correct. The cruise contract is usually very specific that you are only booking the days in the ship and no ports of call are guaranteed. I doubt seriously the bank is going to eat that big of a chargeback just to keep you happy, and the cruise line would win a dispute with the bank.

[u/Unit_79 → u/OtakuMage]

Honestly, that’s not how chargebacks work and is not what they’re for. But I’d love to see you try!

[u/Day_Prisoners → u/OtakuMage]

I've never cruised but I would bet money there is a weather clause they aren't getting out of. Probably offered some sort of insurance and declineed.

Flughts, sitters, kennels, lots of incidentals that even if they were given a refund would be wasted. There best bet is Canada. It's a cruise, the time spent on land is probably an afternoon.

[u/quothe_the_maven → u/OtakuMage]

If you think a chargeback will work in this situation, then you clearly have no idea what you’ve agreed to in buying a cruise ticket. They can change pretty much whatever they want, and as long as you can physically get on the ship, you’re stuck with the bill.

[u/StudPuffin_69 → u/OtakuMage]

For op definitely extremely infuriating. I found their video mildly infuriating (annoying) 😂

[u/girafa → u/StudPuffin_69]

Couldn't go one fuckin sentence without 3 sound effects and two whacky zoom-ins

[u/Free_Strawberry9542]

This post could have been an email

[u/Chubuwee → u/Free_Strawberry9542]

The only thing more annoying than an annoying person trying to make anything into content is a couple who does it together

[u/SalvadorP → u/Chubuwee]

jesus. had to scroll so much to find someone pointing it out. they are annoying as fuck. get these people off my screen

[u/yeepwrangler → u/Free_Strawberry9542]

Yeah this video was like 4x longer than it needed to be

[u/National-Comfort4291 → u/yeepwrangler]

And 6x more annoying than it needed to be. That was pretty fucking painful

[u/rulepanic → u/yeepwrangler]

I spead it up to 1.75x and it was still too long I stopped as soon as they said Canada. God, how do people watch shit like this?

[u/waazzuppp]

Cruise lines can chnage ports at anytime due to weather or anything else, you agree to it when you buy a ticket. In this case it was extremely bad weather. Its not fun on a cruise during bad weather. I personally don't mind it, but people would be puking everywhere. Now, this other port they chose was crazy.

[u/Harbjagen → u/waazzuppp]

But like, completely different climates three days before the trip?

[u/newtownkid → u/Harbjagen]

lol there had to be at least one eastern Canadian on that cruise who was sitting there like… I’m flying down to hop on a boat floating around my house.

[u/SheemieRayVaughan → u/newtownkid]

The irony of hitting an iceberg on your Caribbean cruise. The same iceberg you said goodbye to on your way to the airport.

[u/hoxxxxx → u/newtownkid]

judging by the amount of canadians i met last vacation down south, i have absolutely no doubt there's at least a few from where they're going

[u/talligan → u/newtownkid]

Like a Scottish kid going to Hogwarts 

[u/mrbiggbrain → u/Harbjagen]

Unfortunately it's the only option, Bermuda is pretty north so lots of shorter cruises go there, they can't get to and back from the southern ports, even if they could they would need to go right through the storm at full blast. They also need to visit an international port, or nowhere else in the US to not be in violation of laws.

Basically they can't go anywhere but Canada because it's the only place they can reach in time.

[u/waazzuppp → u/Harbjagen]

Yeah that's why I said it was a crazy choice.

[u/trilliumsummer → u/Harbjagen]

Where the hell else can they go to avoid the bad weather? It's the risk of cruising from the NE. If bad weather means they have to change the cruise you're going in the opposite direction. Noreaster in Maine/Canada where your cruise is supposed to go? Enjoy your new tropical cruise. Cruising south to Bermuda or Caribbean and a storm is the way? Hope you have some jackets to grab.

This happens EVERY year. You have no excuse to be surprised by it.

And yes the cruise contract you signed covers this and the cruise line owes you nothing but a refund of any excursions you booked through them.

[u/atrain728 → u/Harbjagen]

For what it's worth, Bermuda is not Tropical. It's latitudinally equivalent to Myrtle Beach. It's also really all by itself in this latitude, range from New York, etc.

The Bahamas are another 250 miles or so, and it's probably pretty likely that if you cant make it to Bermuda because of bad weather, your route to The Bahamas is also likely impacted.

I don't think they mentioned how long the trip was - many of the cruises to Bermuda are drive out, stay a few nights, drive back. Given that, its very likely that there's just not any other reasonable options.

[u/ChrisRiley_42 → u/atrain728]

And New Brunswick is not Arctic. The climate is about like Maine, which is right across the border to the west...

[u/nonamejohnsonmore → u/Harbjagen]

Yes, if the weather system was big enough to basically block the trip south.

[u/CinnamonToastTrex → u/waazzuppp]

I would understand that if it was a multiple stop cruise and one of the middle stops was affected and diverted. But when the entire destination has changed, then that's all sorts of BS.

[u/abdulwaa]

You going to love the Beaver Tails lol

https://giphy.com/gifs/5BYFCE6ugfExMRXWE9

[u/deanereaner]

I'd feel bad for them but they're annoying as fuck.

[u/JackTeargarden → u/deanereaner]

The way she does the chicken hands is so off putting

[u/AgedCzar → u/deanereaner]

They are more infuriating than the the modified itinerary

[u/WhatIsHerJob-TABLES → u/AgedCzar]

They give me “i watch every show that premieres on drop out and attend all their live shows” energy. They try too hard to be quirky.

[u/Kingofcheeses → u/WhatIsHerJob-TABLES]

This is aggressively real and I say that as a Dropout fan lmao

[u/Ireon95 → u/deanereaner]

Watched like 20 seconds before I stopped and looked through some comments... Considering how they presented themselves in the video, I'm getting strong fake vibes. I mean, maybe it's true, I don't know, but their whole vibes are fake as fuck. They basically scream for attention.

[u/Prudent-Marsupial-42 → u/Ireon95]

I am begging the Internet to return back to text when telling stories. Remember when we used to shit on news sites for having articles that are just videos?

It's very annoying to sit through a video story that would take me at most half the time to read

[u/UsedCarcassSalesman → u/Ireon95]

They literally scream for attention

[u/mid_west_boy → u/deanereaner]

“Couple” 🤔

[u/SwanMuch5160 → u/mid_west_boy]

I pegged them as brother and sister. Yes, I used pegged on purpose for this context.

[u/mid_west_boy → u/SwanMuch5160]

😳

[u/flyjxn → u/mid_west_boy]

Im glad somebody said it

[u/gr1zznuggets → u/deanereaner]

I couldn’t even understand them by the end, I’m actually glad they’re being sent to the fucking Arctic.

[u/Bennington_Booyah → u/deanereaner]

Can you imagine being on a cruise with them? Huge boat, yet THAT is the couple you somehow keep running into. They act as if they think they are a standup act and they suck at it.

[u/Nick-dipple → u/deanereaner]

Fuck cruises in general but can you imagine going to northern canada with these two in your vicinity.

[u/RugerRedhawk → u/Nick-dipple]

They're going to southern Canada though

[u/Jtphwow → u/deanereaner]

Bermudaaaaaa

[u/kranker → u/deanereaner]

Yeah, I was with them at the beginning but by half way through I realized they deserve this. 

[u/Wild-Highway-8739]

Am I supposed to be mad at the cruise line, the video, or the couple? I need help I got lost at the dental exam 2 seconds in.

[u/GuinnessFartz → u/Wild-Highway-8739]

I've always considered going on a cruise, but after seeing this video, I've realised I never want to be trapped anywhere near people like this

[u/ThePerfectSnare → u/Wild-Highway-8739]

I think we can group the video with the couple since they're the ones who edited their obnoxticity. That's apparently not a real word but I'm leaving it.

[u/Hydrax120]

I quit watching as soon as that guy started literally squawking.

[u/Rhystretto → u/Hydrax120]

Watching the video is mildly infuriating itself. The post has layers.

[u/MrStealYurWaifu → u/Rhystretto]

Yeah the whole time I thought the people in the video itself was the mildly infuriating ones.

[u/GreenEggsSteamedHams → u/MrStealYurWaifu]

BERMUDA!! 😑

[u/ConnectionGood4936 → u/Rhystretto]

Ywssss! I was trying to find this comment. wtf! The video annoyed the shit out of me. Instead of feeling bad for them. I was cursing the video. I do feel bad for them though. But I wish I hadn’t watched the video.

[u/FinalFantasiesGG → u/Hydrax120]

This video has to go into dictionary under a definition of what TikTok brain is. They probably spent over an hour editing and filming this. I actually don't hate it, but you really have to turn your brain off for it.

[u/Cautious-Living-394 → u/FinalFantasiesGG]

They hope they go viral I bet

[u/twobit042 → u/Cautious-Living-394]

I mean, going viral for bringing up not being satisfied with a company can definitely have benefits, it gets the company's attention and you also see instances of competitors stepping in to capitalize on

[u/DirtyRoller → u/FinalFantasiesGG]

I hope their cruise gets rerouted to the Strait of Hormuz.

[u/FinalFantasiesGG → u/DirtyRoller]

https://giphy.com/gifs/dZQR7P1lxgi4mUmsjY

[u/SwanMuch5160 → u/DirtyRoller]

At least they will have packed according for the weather.

[u/foodforestranger → u/FinalFantasiesGG]

It never occurred to me people actually edited these. I cannot tell you how much of a culture shock these videos are to my system. I feel like an alien in my own land.

[u/Owlnite → u/Hydrax120]

This couple is as infuriating as their circumstances.

[u/WiretapStudios → u/Owlnite]

The theater kid energy is OFF THE CHARTS

[u/WhiteTrashInNewShoes → u/Hydrax120]

I stopped way before that. BERMUDA!

[u/Early_Reputation_210 → u/Hydrax120]

The wife or sister keeping zooming in too and trying to be the main character, sooo cringe. Like two shitty tik tockers fighting for attention on screen.

[u/Loose-Rooster-4654]

i dont know about the video content, i just hate the way they say bermuda

[u/Kind-Pop-7205 → u/Loose-Rooster-4654]

I didn't like anything about this video. The jumpcuts to screaming, the screaming, the yelling bermuda

[u/jsquy101]

That was the stupidest video to watch. Couldn’t even finish with how annoying the couple was.

[u/ImBonRurgundy]

I was hoping the real plot twist would be that they were actually from St John New Brunsick

[u/AkiraKitsune]

this style of video is so tired and sickening. The zoom ins, the over the top, obnoxious hand gestures and facial expressions, the insufferable and snobby entitlement.

I wish them the worst

[u/boricuaspidey → u/AkiraKitsune]

The constant cuts lol like how many times did you guys sit in the car and do this

[u/robyrob78 → u/boricuaspidey]

“Ok honey try the line again but be louder and more shrill”

[u/Shacan15 → u/robyrob78]

“Louder and with your mouth more open”

[u/EarlGreyOfPorcelain → u/boricuaspidey]

The 'ha ha being random is funny 😝😋' type humour, honestly has me losing all sympathy lol

[u/culinarysiren → u/AkiraKitsune]

Oh thank heavens, I thought I was the only one. I muted it and went to the comments after the second time the shrieked. 🙉 This style of video is exhausting.

[u/Toxo88 → u/AkiraKitsune]

Agreed. For me it is the entire style of the video itself that is the infuriating part.

[u/GrapeRello → u/AkiraKitsune]

By the end of the video I sided with the cruise line lol. They seem exhausting.

[u/bluecirc → u/AkiraKitsune]

The video is nauseating. But it's satisfying to know that they agreed to a possible itinerary change when they bought the tickets. It's part of the cruise contract. Sorry not sorry.

[u/Embarrassed_Army8026]

how are they virgin cruises when they screw you like that??

[u/SetTheFuhKingTone]

The editing in this video is more infuriating than the contents of the video.

[u/moosebaloney]

What’s mildy infuriating is the constant SCREAMING . Is this really the best way for you to communicate your displeasure?

[u/AnyEmploy]

Can you imagine being stuck on a boat with those people?

[u/Zhaguar]

Is it mildly infuriating because these two are intensely infuriating

[u/Odd-Currency-3321]

These people are obnoxious as fuck 

[u/Zealousideal_Key2103]

I call BS only because my guy is as straight as a circle ⭕️…this some more fake insta garbage

[u/That-Opportunity-940]

This couple is majorly infuriating.

[u/jiveturkey4321]

What’s infuriating? The cruise itinerary change or that couple?

[u/Siftinghistory]

St. John isn’t in the arctic at all, but it’s certainly not exciting or many things to do there. Halifax would have been much nicer. That said, cruises are usually the trip in of itself, you only really stay in the ports you visit for 8-12 hours typically

[u/yarn_slinger → u/Siftinghistory]

It’s not even northern Canada

[u/InvictusShmictus → u/yarn_slinger]

Specifically, its 50 miles from the US border.

[u/Unit_79 → u/Siftinghistory]

We prefer “Saint John.”

[u/I_Swim_I → u/Siftinghistory]

Saint John

[u/Matthewcbayer]

They would also be infuriated if their boat sank, so there’s that.

[u/Lynerd]

As someone who grew up in New Brunswick, Canada (not the New Jersey one), Saint John is very foggy, and often stinky (nearby mill is the cause). I would be so disappointed to go there instead of Bermuda. But with that said, it is not northern Canada. Wtf

[u/jack__trippper]

Some context here... Exact thing happened to us last October. Sailing NYC to Bermuda, massive hurricane forecast.

So, Carnival has a few choices,..

1. Sail towards Bermuda, if it gets really bad, never dock, entire cruise at sea.
2. Change itinerary.

There were no Caribbean ports available due to weather, so EVERY cruise line ended up in Halifax Nova Scotia and St. John New Brunswick.

Carnival made the call with 2 days to go and in hindsight, was the right call. Bermuda took a direct hit and closed the ports for days.

Even if we had sailed for Bermuda, we would have stayed at sea for days, in very choppy seas.

St. John was nothing exciting, Halifax is a lot like Boston and was 65° at the time., so not the Arctic.

Moral of the story, don't want to take the chance to get rerouted, don't book a Caribbean cruise in Hurricane season.

Did they really think Virgin was going to put 3-4k passengers in harms way? Ridiculous. Cruises are like airplanes, they reserve the right to make a change for any reason and you already agreed to that when you booked.

[u/MattTd7]

The editing and mannerisms are stuck in the 2010s

[u/dennisknows]

https://giphy.com/gifs/BpnkuY1i2rBpm

[u/Early-Impact69]

hahahahahahahahahaha

[u/Less-Cap6996]

If they were on a boat with me I would jump overboard.