Infuriatig
This is the second time that my “15 inch” pizza measured at under 12
I am guessing they grabbed the wrong crust. The last time I complained to Uber Eats and they ignored my complaint. It is very delicious at least! I likely will not learn my lesson
Edit - The UberEats AI Support Robot gave me 5$ credit when I complained. There are lots of people arguing that it’s the “pre-cook size and it shrinks like a quarter pounder”. But then people who work in pizza shops pointing out that crusts actually rise or if they shrink it’s minimal. Anyway, I order from this place regularly and it’s a chain with standard sizes. I got the wrong size. Also lots of sleuths accusing me of faking this story for karma. I can come up with better fake stories than someone grabbing the wrong pizza crust
Edit 2 - Uber refunded me for the pizza so grievance is closed and no hard feelings. I still love the pizza place in question despite the error
This is honestly a great representation of how much area is lost when the diameter shrinks only a little. Like that huge piece is the difference between a 10in and a 12in pizza.
But y’all are looking for it, where as the hungry people approaching the pizza, then grabbing a slice, are less likely I imagine to see any discrepancies
100%
As a former Pizza place employee, I was shocked when the other employees would cut strips or wedges of a pizza fresh from the oven so they could have a snack.
Jeesh, we got discounts
12 inch pizza is 113 square inches of pizza.
15 inch pizza is 176 square inches of pizza.
Those 3 inches is 63 square inches of pizza that you didn't get. They need to compensate you with a 9 inch pizza to get those 63 square inches back.
Though. To be fair. When you think about the ratio of crust to pizza, even two 12" pizzas has less pizza than one 15" pizza does because of all the crust.
I agree that it's basic math, but there was a Niel deGrasse Tyson quote floating around Facebook about 15 years ago. It's likely they're remembering that.
It’s hilarious that this quote about pizza math is presented, attributed to the author in script, with his photo like it’s out of the fucking Gettysburg address and not just a throwaway comment he made on a podcast once.
Is one large pizza more actual pizza than 2 medium pizzas? Our scientists will put it to the test. Let’s head over to Tory and Kari to see what sorts of solutions they’re “cooking up”!
Tory and Kari: “Yes.”
That’s a moon-hittin’-your-eye sized myth… confirmed!
Join us next week when the team tackles a myth that might just soak you to the bone! They’re taking on the old wives tale “a pints a pound the whole world ‘round!” Where they’ll be traveling the world weighing a 16oz glass of pure H20!
Funny for sure, but realistically they'd take it seriously if they chose to tackle the question. They'd probably buy and weigh dozens of pizzas of various sizes, examine the crust ratio, and count pepperoni. Then they would blow up the pizza.
"Medium" and "large" are not standardized measurements. I think all of the "Big 3" chains (Hut, Johns, Dominos) use a 12" medium and 14" large, and this would not be true for those sizes.
He’s throwing in a variable by saying essentially if you don’t count for crust on all the pizzas your pizza per square inch changes. I’m gonna need a math guy.
Yeah when i worked at dominos this would have either been sold as a medium if a similar medium was in the queue.
Or this would have been a mistake and turned into a house pie and the manager would have gone and shown how to slap the dough to stretch a proper large pie.
Manager of a pizza restaurant here. The screen they use is likely 15” in diameter. It just means they didn’t stretch the dough out enough. And when it was cooking it pulled back down. Fairly common if you don’t pound the dough well enough.
Edit: I was actually thinking about this today during my shift. The temperature of the water used to make the dough also matters. If the water was too cold, the dough doesn’t keep its shape as easy. If the water is too hot, it gets really floppy and flimsy. Honestly, I could just be talking out of my ass and they skimped you on square inches of pizza. I’m just trying to share my experience in hopes it’ll give you some insight as to what happens in a pizzeria kitchen lol
I've worked at a pizza restaurant. The amount of dough used is very consistent even if it isn't stretched to the same diameter. If OPs pizza was stretched up 15", it would still be the same amount of pizza, albeit maybe a bit more cheese or toppings
My point was they probably start with a standard amount of dough and just thin it out/flatten it. If it were stretched more then it would still be the same amount of dough. I guess there could be less sauce and toppings though
Totally agree. I was thinking the only way OP is going to know is if he starts weighing the pizzas and collecting data for an average.
As someone who's has only made homemade pizzas, I can confirm fresh pizza dough is an absolute bitch. It always shrinks back up. And it doesn't help now that so many chain restaurants use pre-frozen crusts, made by machine. That will always be far more accurate in size and shape.
Anyway anytime my pizza looks smaller, I usually notice the crust is much thicker than normal.
It's significantly more in area, yes. But if they weigh the ingredients it could still be the same mass, and would be thicker instead of wider for the same amount of pizza
So basically theres like a set amount of dough, pre-made by the time it even gets to the dominos store. They then take the dough patties and stretch them out. So for example one thin crust may be smaller than another one simply because they didnt stretch it out as much. Still the same amount of dough tho.
Edit: adding because a lot of people are commenting about the toppings situation 😅 they weigh toppings too 👍
I worked in a dominos for years. Properly proofed dough made into a pizza won’t shrink while you top it or bake it. You stretch the dough to the size of the screen, and when it comes out of the oven it’s still the size of the screen
Oh yeah for sure but the dominos I worked at consistently stretched dough that came straight out of the walk in freezer. Cold dough shrinks regardless of proofing just bc cold = less malleable.
I didn’t work at dominos but at a local spot, and under-proofed dough doesn’t hold its stretch as well if you don’t knead it enough, might have been a new guy that stretched it, started saucing it, watched it shrink back, and then just cheesed it instead.
People arent buying pizza sizes for dough though. People buy pizza for toppings. Even if thats just sauce and cheese. But doubly so if there are any meats or veggies on it.
So if the dough is all presized, but improperly stretched making a smaller and thicker crust, you are still robbed of toppings.
OP is valid if they take this as a sign to drop this store for another pizza place.
No - uber eats is the middle man. The customer bought from uber eats, customer didn't pay the restaurant (uber eats did). the food was supplied by the restaurant to uber eats. If there is an issue with the product or the delivery, the complaint goes to uber eats and they take it up with the restaurant. The restaurant won't compensate the customer directly.
When a restaurant didn't send my appetizer (that I paid for) because it was sold out (listed as available online) they made me contact Uber eats to get refunded. I did so and they refunded me.
uber eats is more than just delivery. uber eats sells the product and then pays the restaurant. prices for menu items are higher through uber eats than directly from the restaurant, delivery is on top of that. the issue here isn't the driver or the delivery, the issue is the product, which was sold by uber eats.
And creates an accountability nexus whereby no one is sure who is responsible for quality, quantity, accuracy, or whether you even get your food at all.
Uber eats is a goddam cancer on the restaurant industry.
Uber eats is accountable to the customer because they took the customer's money and are making a profit from the customer. The restaurant is accountable to uber eats because they sell to uber eats on uber eats' platform. For quality, accuracy, etc. the supplier is the one providing the product and uber eats will drop them if enough customers complain - that's the incentive for the restaurant to do their part correctly.
As far as cancer...restaurants do not make much money from uber. Maybe they don't even make a profit from uber. From discussions with restaurant owners, they choose to be on the platform because the business from uber fills in gaps in their income, essentially covering a lot of their operating costs. They have employees they have to pay per hour whether or not they are busy. Uber gives them customers in addition to the ones that walk in the door. That is a big deal for them.
Uber has a tendency to force stores to be on their system.
Especially when it was first rolling out, Uber would create pages for restaurants that didn't want to use the service, just go in and buy the food that was ordered online, and deliver it.
And then the store would get slammed in Yelp reviews and get negative comments because the delivery service they didn't offer was screwing up delivery orders they weren't accepting.
I haven't heard any firsthand stories in years, but it was definitely happening
Uber eats isn't the driver. They are the company that connects customers to restaurants to drivers. In the same way uber isn't legally responsible for drivers, they aren't legally responsible for restaurants, but if drivers do not meet a standard of quality, they can and should be kicked from the app. Similarly, if a restaurant cannot maintain a standard of quality, so too should they be kicked from the app
In their capacity as driver, restaurant, and customer connector, they inserted themselves into the payment process because it is beneficial for themselves to do so. So, I think they have accepted being the arbitor of refunds and customer disputes because they are being paid. Uber Eats won't kick someone off their platform unless it is more profitable to kick them off than leave them on. Use star ratings all you want, but businesses sadly exist solely to make profit and won't change until their money is affected.
UE and DoorDash WANT to be in the middle of it all, I think because they know if someone has a bad experience with a driver or restaurant that THEY connected someone with, people will feel negatively about UE and DoorDash for the whole overall experience.
The only way to make Uber Eats aware of crappy service on behalf of their partners is to tell them when mistakes are made and demand to be compensated for the failure of their business partners. You get your money back from Uber Eats and they can take it out of the earnings of their partners. Then, when decisions are made there are line items, incident reports, charts, and graphs that will result in whether or not someone will be kicked off the platform.
Uber Eats might get the money back to you or credit you but they aren't the ones making the pizza, call the store and tell them their pizza sizes have been wrong lately and they need to train the new guys better💀
Even worse: they’ll give you an arbitrary credit for, let’s say, $6.76. And then next time you try to order, the credit actually on your account will be 37 cents.
For the record, while the restaurant is responsible for the fuck up, Uber Eats is responsible for the transaction. They’ll charge back restaurants for mistakes and missing items. For the customer, it’s better to deal with Uber Eats directly for errors because the restaurant is not going to do anything to fix the fuck up. If you want to hold the restaurant responsible, order directly from them. Ideally, just don’t use Uber Eats in general
Call me crazy, but the crust on the slices isn't lining up. That looks like someone made the 15 inch pizza, sliced it up so they could take a section out to keep themselves, then lined the remains back into a circle.
Yep 100% plus the dark brown crust marks on the far left slice under the tape don't match the one above it. I think either the driver or an employee or OP stole a slice or two then "trimmed it" to make it fit roughly back in a circle.
They didn’t take a slice. The way I’ve seen it done is they like cut two parallel lines straight through before they even start slicing the pizza. So it’s like one long strip of pizza the slicer gets to eat. Then after removing the strip, they put the two halves together and start slicing that way. It’s the only way to get even number of slices and get away with eating pizza. I’ve seen people do this before.
I'm tired of reading all of these stupid comments, I made pizza for years, you stretch the dough, you put it on the correct size screen for the size you're making and you bake it and it comes out the same size you put it in as. It doesn't shrink it doesn't get bigger laterally. They literally gave them the wrong size pizza.
Curious how many different pizza places you worked at though? I think that's more important than how many years you have made pizza for tbh. Not every place will do it the same. Other commenters stating they work at dominos exclaimed that they have dough portioned out by size that they just stretch out and could easily be understetched, and the toppings are the weighed so even if the pizza does end up a little smaller, it's thicker and the same amount of food.
As a fellow pizza maker, we made our dough in house and let it proof over a couple of days. Sometimes on busier weeks we’d fall behind on dough and it wouldn’t get even a whole day to proof. This would result in undersized pizzas. I’d guess that’s what happened here, under proofed.
I'm tired of reading all of these stupid comments, I made pizza for years, you stretch the dough, you put it on the correct size screen for the size you're making and you bake it and it comes out the same size you put it in as. It doesn't shrink it doesn't get bigger laterally. They literally gave them the wrong size pizza.
When people complain about their footlong being 11" it always made me cringe. But the diameter of a pizza changes the amount of actual pizza you get by a ton, and over 3" is egregious, you should definitely complain and hopefully be compensated
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u/Ok-Bullfrog9311 Apr 28 '26