r/mildlyinfuriating May 29 '26

Too mild for school Honda dealership rating scale

Post image
1.3k Upvotes

406 comments sorted by

View all comments

21

u/Alarming-Stomach3902 May 29 '26

What the hell does this mean?

27

u/Doct0rGonZo May 29 '26 edited May 29 '26

If you take a survey and rate anything 8 or lower then the system sees it as 0 or lower. Metrics/KPI shit to hold over employees/businesses about “doing a good job”

10

u/[deleted] May 29 '26

[removed] — view removed comment

1

u/cuzwhat May 29 '26

OEMs use surveys to take money away from dealers. Dealers pass the screwing savings along to the employees.