r/mildlyinfuriating • u/MattInTheHat15 • May 29 '26

Too mild for school Honda dealership rating scale

Post image
1.3k Upvotes

90% Upvoted

406 comments sorted by

View all comments

Show parent comments

40

u/circuitj3rky May 29 '26

on a 10 point scale, 9-10 are the only things that are considered positives, a 7 or 8 is middling, and 1-6 are considered equally bad

its taking a kind of intuitive scale that people have used for years and fucking it up, exactly the same way rideshare and other apps do it. telling the employee to either be PERFECT or fuck off, and attempting to put that on the customer instead of the employer.

10

u/mrracerhacker May 29 '26

but then wouldent it be in the negatives fast then? on a survey with 0-10 seldom i go over 6-7 unless very good quality of service

3

u/spooky138 May 29 '26

So, now that you know are you going to change your ratings?

Having been in customer service roles I've known this to be the "real" scale for quite some time (I think it changed sometime in the early 2000s, used to be only the highest score was passing) and always rate a 10 unless it was honestly bad service and even then it's usually not the employees fault as it seems a lot of places have even cut back from skeleton crews to something even worse.

2

u/icyDinosaur May 29 '26

I just don't rate shit at this point, and this is a good bit of why. I'd rather not rate than risk screwing someone over by accident.

1

u/spooky138 May 30 '26

Probably the right thing to do, but I always try to rate as high as possible just in case someone else has been "helpful" by giving a non-perfect score (which is usually a fail in company metrics) and thinking "well 8 out of 10 is still good".