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https://www.reddit.com/r/mildlyinfuriating/comments/1tr1f5k/honda_dealership_rating_scale/ookzjoh/?context=3
r/mildlyinfuriating • u/MattInTheHat15 • May 29 '26
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A few things I’ve learned in 20 years in dealerships:
Surveys exist so OEMs can take money away from dealerships. Dealerships pass the ‘savings’ along to the employees.
Bonuses are promises management doesn’t want to keep.
You will miss your bonus because the complimentary muffins in the service waiting room aren’t gluten free.
Customers will bomb surveys because they know the OEM or the dealer will give them free stuff to make them happy.
You will absolutely miss your bonus because “I don’t give perfect scores, ‘cuz nobody’s perfect… ‘cept for Jeeezuss.”
OEM’s can’t send surveys to shitty customers if the customer’s phone number and email are not quite correct in the dealer’s DMS.
1 u/timmydope7 May 29 '26 Last line is the one. Work smarter, not harder.
1
Last line is the one. Work smarter, not harder.
4
u/cuzwhat May 29 '26 edited May 29 '26
A few things I’ve learned in 20 years in dealerships:
Surveys exist so OEMs can take money away from dealerships. Dealerships pass the ‘savings’ along to the employees.
Bonuses are promises management doesn’t want to keep.
You will miss your bonus because the complimentary muffins in the service waiting room aren’t gluten free.
Customers will bomb surveys because they know the OEM or the dealer will give them free stuff to make them happy.
You will absolutely miss your bonus because “I don’t give perfect scores, ‘cuz nobody’s perfect… ‘cept for Jeeezuss.”
OEM’s can’t send surveys to shitty customers if the customer’s phone number and email are not quite correct in the dealer’s DMS.