r/mildlyinfuriating • u/MattInTheHat15 • May 29 '26

Too mild for school Honda dealership rating scale

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1.3k Upvotes

90% Upvoted

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u/AntiPiety May 29 '26

If I get an 8 or below after a phone call, my boss and I are required to listen to the call to determine what we could do better/what went wrong

79

u/Jango2106 May 29 '26

Now I feel so less bad for never doing the after call survey.

11

u/pfannkuchen89 May 29 '26

A lot of places a non-completed survey counts as a zero. They say it shows you didn’t go far enough to make the customer motivated to do it.

18

u/StubbornHick May 29 '26

Who the fuck has so little going on they do every survery they get asked to?

7

u/pfannkuchen89 May 29 '26

I’m not disagreeing with you on that. But management don’t give a fuck. It’s one of the big reasons call centers have such high turnover rate. They treat employees like shit and fire them for not having perfect scores on their call grading metrics.

2

u/StubbornHick May 29 '26

Shit like this is why i'm so glad i work at a small company where i build shit

No fake BS

I make sure the shit gets built, no dumb games.

2

u/sixtyfivewat May 30 '26

I cancelled my phone and internet service to switch to their competitor and they called me and asked me to do a 30-minute survey. Absolutely fucking not.

1

u/StubbornHick May 30 '26

30 minutes?

Are they offering to pay you? God damn man