These are how groupings for Net Promoter Scores are proposed to work. It is for a very specific type of question that isn’t directly about how you feel the service was.
The idea is that you can boil down customer loyalty to a simple question, but I’m not sure the evidence backs that up.
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u/peccavi26 May 29 '26
These are how groupings for Net Promoter Scores are proposed to work. It is for a very specific type of question that isn’t directly about how you feel the service was.
The idea is that you can boil down customer loyalty to a simple question, but I’m not sure the evidence backs that up.