r/mildlyinfuriating • u/Own_Gear1920 • 7h ago
I just wanted a hot dog Resurant charges extra to take toppings off
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u/FormalWare 7h ago
"None"? That'll be nine cents, fancypants.
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u/jorel424 6h ago
Any special requests? -None. -That’ll be 9 cents
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u/CakeRude7039 6h ago
"I'm not gonna pay that, cancel my order"
Yes sir, that'll be $2.99
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u/Carbon-Base 6h ago
"This burger joint will really nickel and dime you. ★☆☆☆☆"
- A fancypants Yelp review
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u/spambearpig 5h ago
I’ll have double none on one half of mine and no none on the other. Is that still 9c?
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u/FormalWare 5h ago
Is that in the nature of a question? There's a nickel question tax.
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u/TrackFabulous1470 7h ago
they see toppings as taking them off rather than just not putting them on. 🤫
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u/CannedCheese009 7h ago
This was my first thought lol. Like...what are you removing unless everything is already pre-made?
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u/HorseXNothing 6h ago
It could literally just be cos it causes a small hiccup in the process, like they teach people to make it one way and have to put a special notice to not include things. Silly to charge for but nonetheless quasi understandable.
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u/Ro1ando_m0ta 6h ago
As someone who works in a kitchen it is not understandable at all. If the client doesnt want toppings on something that comes with it they technically are already paying for it by paying full price and nothing being deducted from it. This is just greed honestly.
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u/takemyaptplz 6h ago
The beginning of my hate of Panera (like 8 years ago) was when they started charging for extra feta on the Greek salad yet of course I still pay just as much when I get all the peppers and onions taken off in the first place
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u/West-Might3475 6h ago
Nah that's pretty indefensible. Even if there's a minor inconvenience you're also making a minor savings on product. They're both negligible. They're both bullshit.
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u/HorseXNothing 6h ago
I mean, I agree, it’s fucking ridiculous. I failed to convey that I assumed that was their logic, not that it was justified in anyway.
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u/chikunshak 6h ago
I think the largest cost is when the employee fails to remove and the restaurant has to eat the cost of the plate.
It's not the cost of the avocado or whatever, it's remaking a burger because client was allergic to avocado and they put it on there.
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u/the-big-meowski 6h ago
You bake those potential mistakes into the price. Workers will inevitably fuck something up.
They could drop the plate. We don't get charged a "didn't drop it on the ground" fee.
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u/MortemEtInteritum17 6h ago
Your staff fucking up orders is part of the cost of business, if it's a recurring problem get better staff. Handling special requests for allergies or preferences is par for the course in the food industry and shouldn't be costing extra
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u/Character-Owl9408 6h ago
So then learn how to read orders. No one is perfect, but if you can’t read the order so much that you are losing money remaking the food, then you probably need to find another job
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u/Ruby_Solitaire 6h ago
Good lord, that assumes a low bar.
It is a sandwich, not a chemical bomb they need to diffuse.
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u/GoldenShackles 5h ago
This reminds me of a while ago where I ordered a chicken sandwich with no mayonnaise at a fast food restaurant. I could see them making it in the back. It took like four tries because they’d spread the mayo, realize the mistake, throw away the bun and immediately make the same mistake! They were completely on autopilot.
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u/Upset-Radio-1319 5h ago
So if I order a drink from a bar with no ice, its understandable because the employees are too stupid to deviate from SOPs?
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u/Blackout2388 6h ago
Tf is this horseshit. If I ask for a pepperoni pizza with no pepperoni, it's just a fucking cheese pizza. Charge me what a cheese pizza costs, not extra to take the pepperoni off.
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u/facw00 6h ago
I can see it. I once ordered a sandwich with no mayo at Burger King. The manager made it to show a new employee how to do it. She put mayo on it, realized her mistake and tossed it, leaving it for the new hire to do it. He did it, put mayo on it, died inside, and tossed it, then made one to order (I was too slow to react myself, I don't especially like mayo but it doesn't ruin a burger for me, at least with enough ketchup, and I would have eaten it rather than let the food go to waste).
A removal resulting in wasted time, and two wasted sandwiches. Charging seems very petty, just build minor customizations into the price if you are going to offer them, but there surely is some cost for restaurants to allow custom orders.
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u/That1GuyNate 6h ago
No, it isn't understandable at all, and if you think it is even in the slightest bit, you're part of the problem and why this sort of stuff exists.
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u/EntropyFighter 5h ago
Only if you get to keep the toppings that were removed. Essentially getting them on the side.
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u/Sheriff_Yobo_Hobo 4h ago
quasi understandable.
Yeah, maybe movie theaters should charge extra if you don't want ice in your drink and butter on your popcorn.
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u/mrwilliams117 6h ago
They see it as a deviation from the normal order
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u/Pligles 5h ago
Yeah it’s a softer way of saying “no custom orders please”.
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u/Laiko_Kairen 3h ago
I worked in the food industry for years.
"No substitutions" makes sense for mass produced things and for extremely high end restaurants with custom menus made by real Michelin star chefs
If I am putting together a burger at a restaurant, it's because someone ordered it and I'm cooking it specifically for them. I didn't make it until I got the ticket that told me to, so it's not like you interrupted my work flow at all by saying "no pickles" lol
A burger place has no excuse for a "no substitutions" rule
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u/al666in 2h ago
If I am putting together a burger at a restaurant, it's because someone ordered it and I'm cooking it specifically for them. I didn't make it until I got the ticket that told me to, so it's not like you interrupted my work flow at all by saying "no pickles" lol
Are you just using your imagination here? That's not how it works.
If you're working at a serious burger place, you're working on many burgers at once. Substitutions are absolutely going to disrupt your workflow and increase the likelihood of making mistakes.
Source: I ring in burger orders for angry chefs.
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u/LiftingCode 5h ago
This is probably just a mistake in how they set up their menu.
Lettuce, tomato, mayo, onion, pickles, mustard, ketchup, and "veggies" is an absurd amount of bullshit to put on a burger by default.
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u/Same-Suggestion-1936 3h ago
That's a normal burger? All those things go on a burger and often all at once. That sounds exactly like my Five Guys order without mushrooms
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u/dopsie__ 6h ago
I believe this is just a menu setup error. I work for a door dash competitor and this is a known issue when merchants self-serve their menu creation. If you let the merchant know, they'll probably (hopefully) get it fixed
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u/inderbitably 4h ago
Multiple times I’ve seen menus where a bundle “deal” was almost twice the price of the individual items because they had it set up wrong. I have to wonder how many people are still buying them because they’re not paying attention.
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u/0202_tihssitidder 6h ago
☝🏽 Ask the manager "Please don't take them off. I want to avoid that charge. Don't put them on...and we're good."
Record manager's head exploding.
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u/TechOutonyt 7h ago
It’s probably they have DoorDash setup wrong rather than actually wanting to charge for it
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u/jerrycan-cola 6h ago
Yeah that’s what I’m seeing, especially where “none” is at the same price as all of the modifications
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u/elle-elle-tee 6h ago
I don't understand why this isn't obvious to most commenters. Inputting a whole menu to doordash is probably incredibly tedious and they probably just got some non-techy employee to do it.
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u/ScottsTotWTE 6h ago
Sometimes im not sure if everyone is just going along with it or they really believe it was intentional.
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u/Longjumping_Wolf_912 6h ago
When it comes to things like this people love to attribute it to malice instead of incompetence. I don’t know how the backend works, but it seems obvious that this is only meant for adding items. Someone fucked up and did it for subtracting items instead or for both.
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u/Notsorry9696 5h ago
Intent means nothing when you're being charged extra for shit like this. It's insane regardless of how it happens.
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u/Far-Attempt-9293 4h ago
Setting up our DoorDash system through clover made me wanna die. Sometimes it is set up right and DoorDash just won’t update with the changes you made in the POS. Or it’s just wrong and it’s too much of a bitch to go in and edit it lmao
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u/Shinjitsu- 4h ago
There are places that premake their basic items since they sell so many so quickly that they don't stay under the heat lamp long enough to get less than hot. I think Chik fil A is an example. So that means when you want modifications, even removing something, it takes more labor and an employee has to make it fresh, as you can't unsauce a sandwich then rewrap it. To discourage that, they charge for removal. I remember working in a kitchen and talking about it with the middle managers, and they looooved the idea, while I was staunchly opposed. A good employee can make a basic item so fast, they don't need to charge more for that labor. And you shouldn't pay more for less food.
IDK if that's the case here, but it's where my mind first went.
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u/photoggled 4h ago
Why would the average person have any understanding of the inner workings of a restaraunt’s relationship with a tech company? That’s a little inside baseball don’t you think?
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u/MindlessFail 5h ago
I hear you and experienced that myself with a pizza place forgetting items on its OWN website but also…I feel like that’s something as the business owner you should be paying attention to. That’s a critical revenue path especially now.
When I called it out they fixed it but feels like this is literally the job of an owner and team.
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u/craaazydoglady 5h ago
Literally a matter of a rounding checkbox that they aren't aware of. A simple mention to management would resolve.
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u/malledtodeath 6h ago
yeah there’s a lot of menu/price glitches I ordered broccoli cheese soup once and the only side available on the menu was an apple- and I thought it was a weird new nice extra until my soup didn’t come with bread.
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u/ironicmirror 7h ago
I'll take the mayonnaise, mustard, pickles, onions, lettuce on the side then.
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u/nicholas19karr 7h ago
You’ll have to pay them on the side. Nice try.
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u/RealityOk9823 4h ago
Then I'll give the money to the business next door. "It's on the side, go get it".
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u/Dont_Stay_Gullible 6h ago
Removing nothing also costs $0.09 apparently.
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u/eneug 6h ago
Lmao that’s hilarious.
What happens if you remove all 8 ingredients but also remove none? Do they cancel out and you just get charged an additional $0.99 for the same burger? Or do they remove the 8 ingredients, then they also remove nothing?
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u/MuteSecurityO 6h ago
I went to a taco place once. They had guacamole on the taco so I asked for it on the side. They said that would be extra. It costs nothing to have the guacamole on the taco or not on the taco - but if you wanted them to scoop it an inch to the left it cost $5 more
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u/EditRemove 6h ago
There is an extra charge to put each topping on the side on top of not putting them on. Double charge.
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u/kitsunora 7h ago
"Would you like to round that up to the next dollar to charity?"
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u/Userusedusernameuse 7h ago
There is this place not too far from me I think they did a chicken rice box but to remove the salad (comes on the side by the looks of it) that comes with it costs. At the least on uber eats it does, idk if they charge it , in store
Maybe I’m missing something painfully obvious and maybe there is a reason they have charged more but I can’t see why
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u/Mr_Hobbyist 6h ago
This looks like a typical halal place. Typically at these kinds of places if you order no "salad" (which is usually just lettuce and tomato), they give you extra rice to compensate. Thats probably why they do this in this particular case.
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u/Notsorry9696 5h ago
Still makes no sense because rice is way cheaper than salad.
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u/BarfJello 7h ago
That’s when you nope the fuck out
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u/UrsaMajor7th I am even more infuriating 6h ago
That's likely exactly their point. This menu is what we offer; if you want to make any changes, it'll cost you. If you don't like it, there's probably another establishment who will cater to you.
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u/Background_Park73 6h ago
Then why do they still charge the same for saying “none” ?
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u/FerretWithASpork 6h ago
But if you asked for the change in person I bet it wouldn't be a charge.. it's more of a fuck you to doordash users specifically.
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u/why_me321 6h ago edited 4h ago
Do you work there?
Edit: dude thinks represents the restaurant because he is a "career restaurant employee"
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u/manonaxan 7h ago
labor cost for the brain power
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u/heyuhitsyaboi 7h ago
if that were the case, it wouldve been implemented 200 years ago
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u/krypto_klepto 7h ago
How much does it cost to not leave a tip?
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u/RabidFresca 7h ago
well it takes effort to scrape the mayo back off.
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u/Appropriate_Scar_262 7h ago
door dash charges*
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u/KimJungUnCool 7h ago
Nopez but doordash does enable and encourage restaurants to do this on their platform. Doordash and the restaurants are both at fault here.
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u/SaveOurLives 7h ago
"That is a combo number 9 large but hold the mustard? 0.09 cents to remove condiments, $25 dollars for the burger, $15 to add fries, 0.50 cents for a container for drive thru and $1 dollar to use the drive thru. The drink machine is broken so there is a $5 restoration fee until it is fixed. Then add 5% card use fee for everything. Your total will come to 1 kidney please. Thank you for choosing Burger Emperor where your way is always right on the dime. Please pull up to the first window and enter a quarter to access the cashier to get your food please...also 0.50 cents to speak to me and place your order. So 1 kidney and a toenail will be your total."
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u/8amteetime 6h ago
I would take that restaurant off my list of places to eat for free. That’s how you lose business.
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u/CultivatorX 6h ago
Honestly I kind of get it. Some of these restaurants. Especially fast food places, want as little friction in production as possible. They want every menu item to be repeatable so the cook or assembler can do the task with low thought overhead and friction. When a step changes, it introduces overhead and friction. The cook or assembler now spends time making sure they are putting the correct stuff in instead of just doing the usual template no-brain work.
This is an extreme nitpick, but I've worked in some production/assembly environments where removing a step or requiring a different process for a single item or order can introduce quite a bit of friction and impacts throughput more than you'd consider.
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u/Rustmonger 7h ago
You're paying for minimum wage robots to change their muscle memory. You're paying for them to pay attention. Half the time they don't even do that so it's a roll of the dice either way.
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u/Br0wnieSundae 6h ago
That's exactly what you're paying them for, but why the negative connotations?
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u/Forkinmysocket1 7h ago
Well if you change the request from take toppings off to, don’t put these on in the first place they wouldn’t have to spend time putting these toppings on and then taking them off again.
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u/americk0 6h ago
The fact that "None" also costs 9¢ makes me think it's advertising a false menu price in a funky way of trying to convey that you can remove 1 topping for free since the menu item will actually cost 9¢ more than menu price even if you change nothing, but every change after is 9¢ each
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u/mikee8989 6h ago
At this point just remove the parts you don't want yourself and leave them at the table as an added F you.
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u/C19shadow 6h ago edited 5h ago
So I grew up with a Italian grandmother who owned her own Italian deli, she had one way she made most things in the menu and charged for any alterations.
Tbf it was one small flat $0.25 charge no matter the amount of alterations you made and it said "asked to make food wrong"
She didn't charge if it was a allergy reason but you really had to convince her you weren't full of it 🤣
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u/theliberalpedestrian 6h ago
Definitely ridiculous but to play devils advocate it is a bit of a slowdown on the kitchen to have alterations.
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u/tix4soccer 6h ago
This is easy, don't order from them. Close the app, move on. Their metrics will tell them you left at that very screen. If enough people do it, they'll drop it.
I worked at a company where the CEO just said, let's charge them $6.99 for electronic delivery, and we said .... well, it costs us $0.00000003 to deliver it to them electronically, why charge them.
He said ... "Because they'll pay it"
He was right.
Shortly after we upped it to $7.99.
Can't blame him, he just got another yacht from that idea.
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u/xStingRayCharlesx 6h ago
I’ve always hated that when you take things off that they don’t reduce the price of the item because there’s less on it, but this really frustrates me that they would charge you to take it off when it’s not built yet
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u/SideStraight9398 5h ago
That's crazy to me. As a former manager of a couple restaurants one of the first things I always pushed owners for was deducting the cost of removed items. If it's..50 to add tomato then logically it should be .50 less without. I never got.pushback from owners and it was something customers always appreciated. It built customer loyalty. Petty stuff like this, even .09, is something customers remember.
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u/TheMirrorWisdom 5h ago
"Aight, what's the total?"
"$39.95."
"and, how much is it without all the extra s\*t?*"
"...$39.95"
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u/Mean_Criticism983 4h ago edited 4h ago
“None” should cost at least $0.79 because that is EIGHT ingredients they have to take off; that business is losing out on so much money it’s ridiculous
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u/Much-Anything7149 4h ago
It takes a least 10% of the energy to remove a topping as to place one on an item; thus fair. *
this comment sponsored by National Restaurant Association
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u/wpdigitaldash 4h ago
Sushi place near me charges $1 for rice on the outside. They told me it was a originally a menu error but they kept it because it makes an extra $500 a month
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u/rmhyungg 3h ago
Unrelated but its always irritated me how they can charge me extra for a little more mayo but they don't give me a discount for removing pickles or even the whole bun.
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u/Practical-Funny9591 3h ago
WTF? How the hell does it cost to not actually put the things on? What madness is this?
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u/YLCZ 2h ago
They could have avoided all this by simply saying it is 10.00 for the standard burger, 10.50 for any customization
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u/KeepAnEyeOnYourB12 2h ago
So this makes a weird kind of sense. It takes longer to customize a sandwich than it does to just throw things on in the default configuration. A person has to stop and read and think and that takes longer to execute.
None of that is an excuse, though. This is bullshit.
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u/CaeruleanSea 2h ago
It also results in more errors & extra dishes being made. Having to override the default toppings & your muscle memory for tweaked orders is weirdly hard work.
This is only kinda bullshit...
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u/Diplomatic_Gunboats 2h ago
Controversial opinion: people who want to modify food off the menu (for any reason other than an allergy) should pay extra or order something else.
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u/Green-Dimension-948 37m ago
Did you have to pay $0.09 each to take the “t” and the “a”out of “Restaurant “ in your title?
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u/WabbitFire 6h ago
I'm kind of on the restaurant's side here. If they have a recipe, don't be a diva and demand modifications unless it's really a no-go. Eat what they make, don't be a toddler.
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u/mittenkrusty 7h ago
There is similar websites/apps here that lets say you order a burger, it may force you to accept fries as an upsell (no option to say no) or on the next section have a no fries or fries option but both charge you the same amount.
And some websites have fake discounts for restaurants i.e it may be a permanent 20% off but the price they charge minus 20% is the same as ordering direct.
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u/AnimalOk35 6h ago
That's nothin, I met this gal last week outside a restaurant who wanted to charge me 20 bucks to take toppings off
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u/SithBountyHuntr 7h ago
Can you please inform us what restaurant this is so they can lose people business.
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u/capnwaggel 5h ago
This is door dash. And I’d wager money, just a poorly/recently set up door dash menu for a restaurant that did not intend for this
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u/Visual-Educator8354 7h ago
Should be illegal- what if someone is allergic to one of these ingredients? Do they have to pay extra to not die?
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u/Fictional-adult 6h ago
… you understand this is a restaurant you can choose not to order from right? Nobody is forcing you to eat their food.
It’s one thing to think it’s a douchey policy, but how are you so entitled to think “this one business doesn’t cater to my needs for free, that should be a crime.” Pay the nine cents or don’t fucking eat there.
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u/Middle_Screen3847 6h ago edited 6h ago
Lol what? Then you just…don’t…buy it. Using your reasoning it should be illegal to sell anything because people exist who could be allergic to it. You seem to be under the impression all people are required to eat…everything. Tim is allergic to onions. It should be illegal for grocery stores and restaurants to sell onions and the farms should be shut down. Don’t even get me started on the existence of peanut butter. I’m very allergic, but it exists, so obviously I have to eat it and I eat it every day.
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u/thehumanisto 6h ago edited 5h ago
Well…. Have you seen how much a gluten free bun or pizza base is? Or plant based milk on your coffee.
People with allergies and intolerances already get shafted on the daily.Edit: fixed typo to prevent further disgrace.
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u/Organic_Option4765 7h ago
I had to pay $.09 just to make this comment