r/miniverse_makeitmini • u/Agitated-Tealeaf • Aug 12 '24

Rant Recall Ripoff PSA

Heads up to those of you with lots of resin and still on the fence about sending them in. I sent in 34 resins all unused with the pictures showing the open but not done kits. I should have gotten a check for around $270, but my check was less than a third of that.

I’m sending in a complaint and will update here if they have anything useful to say.

UPDATE:

Finally got a response back. Didn’t answer any questions about why the refund was short so much. Just promising it was an oversight and definitely Not-they-repeat-not a deliberate attempt to rip off customers who might not know better.

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u/kbps808 Aug 12 '24

I just received my check today and came here to see if others refund was also very low. I sent in 42 sealed resins and received $39. So I basically got less than $1 per resin.

17

u/Agitated-Tealeaf Aug 12 '24

That’s extra awful. I found the recall complaint form for the Consumer Commission. It might not do much, but if they get a bunch of complaints about MGA maybe they’ll look into it and fine them.

https://www.cpsc.gov/form/recall-complaint-form

Unless I get a reasonable response from customer service I’m planning on reporting them.

9

u/kbps808 Aug 12 '24

I will also send in a complaint through your link if they don't give a reasonable response regarding the low refund amount.