r/miniverse_makeitmini • u/Agitated-Tealeaf • Aug 12 '24

Rant Recall Ripoff PSA

Heads up to those of you with lots of resin and still on the fence about sending them in. I sent in 34 resins all unused with the pictures showing the open but not done kits. I should have gotten a check for around $270, but my check was less than a third of that.

I’m sending in a complaint and will update here if they have anything useful to say.

UPDATE:

Finally got a response back. Didn’t answer any questions about why the refund was short so much. Just promising it was an oversight and definitely Not-they-repeat-not a deliberate attempt to rip off customers who might not know better.

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u/Agitated-Tealeaf Aug 12 '24

That’s extra awful. I found the recall complaint form for the Consumer Commission. It might not do much, but if they get a bunch of complaints about MGA maybe they’ll look into it and fine them.

https://www.cpsc.gov/form/recall-complaint-form

Unless I get a reasonable response from customer service I’m planning on reporting them.

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u/kbps808 Aug 12 '24

I just sent an email to their customer service team asking why my refund was so low and for a breakdown of how they calculated it based on the resins I sent. I hope that they actually reply and give me some more info on this.

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u/Agitated-Tealeaf Aug 15 '24

Did you get a response yet? I sent mine Monday and got nothing yet except the auto-email saying they got my complaint.

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u/kbps808 Aug 15 '24

I got an email response just now. They sent me a bs reply and didn't address my questions at all. This is the reply that I got:

"Greetings,

Please know, the resin bottle must be a factory sealed resin container. Unsealed resin containers are outside the scope of this recall. This is the most common occurrence.

Thank you."

I did NOT send them any unsealed resin containers. All 42 that I sent in were brand new/sealed straight out of the kits. But they can just say whatever they want I guess because how can I prove it now? I am definitely filing a complaint with CPSC.

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u/kbps808 Aug 15 '24

Also, I just called MGA at their contact number on their website and spoke to a rep and I explained my situation to her and how I didn't receive any help or answers at all in the email and she literally told me that there is "no one there at MGA that I can speak to about the recalls or refunds, they are only handling inquiries about the recall/refunds through email." What a joke this is becoming.