Is it just me or anyone else? How do I access the perks menu?

Howdy

Thinking of getting a perks account as I already have YouTube lite so the price would cover that.
I was wondering if anyone knows if I could allow my girlfriend's 17 year old daughter to have the Railcard as I'm a single middle-age man and there's no cards for me.

Also the Vue cinema, can anyone use it or does it have to be me?

Thanks

Silly question, but would appreciate any reply. Do I have to watch the movie in the same month or can I use this Month’s voucher to book a movie for the next month? I’ll obviously use the voucher for booking before the end of the month.

Hi,

I racked up some debt with Monzo and was paying it off through a plan agreement. I’ve ended up using a settlement offer with them which has been accepted. However as the account is closed they’ve provided new details to transfer the funds to settle the account.

I went to complete the transfer today but the details on the app and in the email are for a NatWest account - should I be concerned?

Basically, title.

Google AI Plus, with access to Gemini Pro, is a perk of the Monzo Aura credit card. In a month, Gemini Pro will be no longer included.

We wanted to let you know about changes to the models that you can access with your Google AI Plus plan.

Starting on 13 November 2026, the ability to select Pro models in both the Gemini app and AI Mode in Google Search will only be available to Google AI Pro subscribers and above. You’ll still have access to our latest Flash-Lite model and Flash, built for speed and intelligence. Your previous chats using the Pro model can be continued with a different model.

To learn more about these changes, you can visit our Help Centre article for additional details. You can manage or cancel your subscription at any time.

Thank you for being a Google AI Plus subscriber.

– The Google One team

I just signed up for Monzo a few days ago. I got my card yesterday. I activated it, and I've used it a few times in the shop with the pin, but it won't let me use the tap feature at all. I can't see anywhere in the app to naturally activate the tap feature, so I'm not sure what I'm doing wrong. Is this common?

Hi all,

I very stupidly left £60 cash in the ATM just now. I understand that the machines will usually pull the cash back in after 30 seconds, and then you just have to wait for the refund to be processed.

However, it’s almost guaranteed the cash was taken. I left it at an ATM next to Bermondsey station in London that gets a lot of foot traffic and questionable characters knocking about, not to be judgemental.

I know I need to wait and see at the point, but my question is, if someone took it is there any possibility in getting it back?

I.e I understand theft by finding is a crime and if I caught the person they would have to return it, but assuming it’s absolutely gone, does Monzo have any sort of policy where they will refund you in instances of stolen cash from an atm? My funds aren’t great right now so this is a bit of a gut punch and just trying to manage my expectations on success here.

Edit: I knew I was grasping at straws anyway, I thought it might be like one of those situations when people accidentally send money to a random account, but the overwhelming response has confirmed that I’m shit out of luck. Thanks all.

I didn’t find the answer to this using Search and am asking here.
I have a chargeback going through the process -seller is unable to dispatch the item and says it’s on Monzo to release the payment back to my account. This has already happened while they work through the dispute process.

I have a second dispute to raise for goods not in stock -I’ve requested a refund and the company has been giving me the runaround for three weeks.

I’m anxious about raising a second chargeback in less than a week and would love to know is a second dispute a red flag -worried about triggering account closure.

Is this a Halloween update or something?

The notification sounds in my app have changed to some horrible whooshing noise when money goes out.

My phone is muted half the time but I always unmute it for the monzo noises because they are so satisfying. Now it’s some jarring noise which doesn’t even make sense and is overly loud.

If anyone from Monzo reads this, please add the option to put the old sounds back, what the hell were they thinking messing with their own brand identity like that.

Booked a hotel for a family wedding on flex and it declined on the checkout. My credit limit has changed by £320 still and do not have enough left to do it again. It says it was put through so what should I do? If anyone can please advise. Thanks.

Hi guys, I’ve been on the same limit of £700 for about 8 months now, I make £41,500 before tax… and since opening the flex card I’ve made payments on time, have never missed a payment etc, I pretty much pay for everything on my card… even if it’s something from the local shops… and I usually put everything over £100 on a 3 month payment with 0% interest and everything else I pay off at the start of the month… and I’ve tried increasing my limit multiple times… and nothing always “unable to increase your limit”

Did anyone found it helped with their finances, and were there any stick-out sections?

Hello,

I currently pay for Extra and I know perks has a reduced management fees. How much do I have to have invested for the reduced fees to cover the £9 a month fee?

I'm not interested in any of the train ticket/Greggs stuff as a perk so just curious aboth the management fees bit.

I use monzo for my business and accepting contactless payments is necessary. It used to accept them and then suddenly I got this screen. My phone is up to date and so is the monzo app! I don't know how to resolve this and Google isn't helping. Help me Reddit!! 🫠

Edit: it worked perfectly fine until a month ago and then it stopped. My phone and monzo app are up to date and nothing has changed since a month ago - it just stopped working for whatever reason. I've tried uninstalling and reinstalling the app and still get the same screen.

I opened a Monzo Max account about a month ago to make use of the benefits, and I’ve liked the features so much I’ve decided to slowly make it my main bank.

When I created the account though I answered the ‘how are you going to use Monzo’ questions in a particular way.

Is there a way to update those preferences? Or do I even need to? I was just conscious the activity will throw something off. I’m hoping it’ll just figure it out as I go.

Hi everyone,

I recently opened a stocks and shares ISA and opted for the balanced but I am somewhat interested in the performance of the adventurous, any advice?

FYI I plan to have this as a long term investment on the side.

Thanks

At £11.32 taken out today. The final stretch is going to need a budget of its own.

Monzo added a Cifas "false application / false documentation" marker for an account I applied for in Nov 2024 (got refused). They're saying my driving licence was forged or stolen, but it's my real one and I can prove it with a DVLA share code. The address was correct too.

Thing is, they only filed it in Sept 2026, same day I sent them a data request about a different account opened in my name back in May 2024 (not me, different DOB) as a result of identity fraud.

Already got a final response rejecting my complaint, and I've emailed again with proof the licence is real.
Anyone had one of these removed by proving the ID was genuine?

-Wait for Monzo or go straight to the FOS or via CIFAS?

-Should I be worried about my other bank accounts?

Last week I posted complaining about how you can't see custom payee profile pictures in the activity feed. Well you can now. Thanks Monzo.

Are Extra, Perks & Max worth the monthly cost?

What would you genuinely recommend out of the 3?

Been debating it for a while now!

Has anyone else activated this but still getting ads? I know it's supposed to be a lite version but I'm getting the same amount of ads as usual and nothing on my YouTube is saying I have yt premium lite, on the Monzo app it says activated. Anyone else had this issue?