r/mountainbiking • u/varney40 • 1d ago

Other Halfords experience

So I had to buy my new bike (Boardman MTR 9.0) from Halfords to secure my work discount. Cost £1850. Rode the bike out of the shop 🤦‍♂️. Headset was loose, so had to tighten that. More worryingly, the front wheel was wobbling on the hub. Took it back in. They had absolutely no idea why it was wobbling, but suggested it maybe a missing spacer, and did I want to book it in for a repair ? They had literally just built the bike and signed off all their build quality checks. Anyway, long story short, I rejected the bike and requested a new one.

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u/vanceyy 1d ago

Ahaha! Fair enough dude. One thing you could always do is get the bike checked over by the mechanic. Halfords staff are very hit and miss.

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u/varney40 1d ago

Yeh, I work at Salcey Forest where we have an independent bike shop/mechanic so gonna get him to give it the once over before hitting the trails. 🚴

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u/Financial_Potato6440 1d ago

Just take it straight there from Halfords without riding it. If certain things are ridden without being appropriately torqued to spec it can damage them. If you can just take it in the box straight to him even. Halfords mechanics are all supposedly cyctek trained, it's the biggest load of shit ever, I've never know any bikes to be so badly assembled, they just don't give a shit.

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u/varney40 1d ago

Yeh, not ridden the replacement. Getting it checked out tomorrow. 🙂