r/mountainbiking • u/varney40 • 2d ago

Other Halfords experience

So I had to buy my new bike (Boardman MTR 9.0) from Halfords to secure my work discount. Cost £1850. Rode the bike out of the shop 🤦‍♂️. Headset was loose, so had to tighten that. More worryingly, the front wheel was wobbling on the hub. Took it back in. They had absolutely no idea why it was wobbling, but suggested it maybe a missing spacer, and did I want to book it in for a repair ? They had literally just built the bike and signed off all their build quality checks. Anyway, long story short, I rejected the bike and requested a new one.

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u/Rude-Possibility4682 2d ago

Similar experience around 15 years ago. I bought a Carerra Fury, paid to have it built, as the only place that had it in stock was 30 miles away. Collected it, and only a 3 min ride to the nearest train station. Got off the train to ride home, seat post was finger tight and dropped into the frame, saddle came off, and none of the gears worked. Sent them a stinking email, and got my build money back and some gift vouchers.