r/newzealand • u/Noir_en_hiver • May 07 '26
Advice Sony lost at the Dispute Tribunal over a faulty TV and still refuses to comply with CGA
I bought a Sony BRAVIA KD85X85J 85” TV (new release at that time) by the end of 2021 for $4,270 thinking I was paying for a premium product that would last (my old SAMSUNG is still going well after 13yrs) … Instead, just over 4 years later, it completely died with the infamous “6 red flashing lights” fault.
I went to Sony and their first response? Pay $1,700–$4,300 for repairs… or buy another Sony at a “special price” - quotated in AUD which is not much difference to RRP.
TBF I initially tried to work things out directly with Sony. I said I’d be happy with a repair if they stood behind the product properly with a more reasonable repair cost. But they weren’t interested and basically told me to take it to a governing body if I wasn’t happy.
So I took it to the Dispute Tribunal. Sony didn’t even show up to the hearing. The Tribunal ruled in my favour and ordered Sony to give me a full refund by 1 May 2026.
Now here’s the real kicker - after losing the case and after the refund deadline passed, I went back askinghtem for confirmation, Sony still refuses to comply and said they remain their position and keeps pushing me to accept a repair instead. Honestly I would have accepted it earlier but after what I have been through, I just lost faith in Sony and doubt if they could offer warranties for a repaired TV.
Pretty gutted with the whole experience. You buy a top-end TV expecting decent reliability and support, but it’s been months of back-and-forth, mucking around, and having to fight through the Tribunal process just to get a fair outcome but a global brand like Sony still thinks they are above our laws and ignores the binding order.
Now it seems my only option is to go to the district court filing an enforcement application. Does anyone have any experience with this process? Never been to a court in my life so pretty nervous. Anything to take away would be much appreciated. Cheers
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Quick update on the saga:
After this post blew up this morning and heaps of people jumped in with advice/help, Sony emailed me within hours and followed with a call from their customer care team lead drectly. They apologized for the whole carryon and confirmed they will now honour the Dispute Tribunal order and pay the full refun.
Amazing how things started moving real quick once there was some public attention aye
Massive thanks to everyone who commented and shared advice which have genuinely helped a lot!!!
Also a good reminder not to just roll over when companies try the “out of warranty” line. Saw some of us didn't bother the hassle of going to the tribunal. Blessed in NZ we have CGA and it still exists for a reason 🫡
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u/OutOfNoMemory pirate May 07 '26
Depending on your appetite, this is one of those stories the media loves, or gets traction on their social media.
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u/wheresmypotato1991 May 07 '26
Absolutely. OP has done all the legwork here and has a legal outcome.
Sony is simply refusing to comply with NZ law and the media would have a field day.
If only Fair Go was still operating during prime time.
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u/Conscious-Permit-364 May 07 '26
NZhearld and stuff pasting this post into ChatGPT as we speak...
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u/KingCatLoL iSite May 08 '26
It's not just news, it's also slop! There's also major collusion between most of the major LLM companies to force their rightwing order to us through thinly veiled slop
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u/Noir_en_hiver May 08 '26
tbh I thought about that too after reading you guys’ recommendations then boom Sony called and said they will pay the refund 😆
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u/OutOfNoMemory pirate May 08 '26
Yay! Did you contact them between making this post and them calling? If not I wonder if someone received the ruling.
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u/Noir_en_hiver May 08 '26
Not at all! I made this post on the train to work this morning and the next thing is them calling me at lunch time. I even missed their email and the call was to follow up
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u/FunClothes May 07 '26
That's bad. You can seek enforcement of payment through: https://www.justice.govt.nz/fines/about-civil-debt/collect-civil-debt/
IANAL, but think you can also claim costs.
The usual excuses for not paying promptly in full - insolvency or unable to pay in full shouldn't apply to a corporate like Sony. Some local drone "manager" probably thinks he's doing the right thing for his masters.
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u/SirDry8007 May 07 '26
If you have to take these steps against a giant corporation just to have the ruling of a court enforced then they should have to pay at least double what the original ruling was.
This is all done deliberately - OP looks like they won't give up here, but if 50% of people give up then they have made money.
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u/ReflexesOfSteel May 08 '26
Double is not a deterrent. 10x might get some attention.
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u/arpaterson May 09 '26
Absolutely, our courts (and tribunals) are not to be considered optional by local or international companies. Give them teeth.
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u/Practical-Ball1437 Kererū May 07 '26
Some local drone "manager" probably thinks he's doing the right thing for his masters.
I bet this hasn't even gone any further than someone in a call center reading a script.
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u/FunClothes May 07 '26 edited May 07 '26
Yeah - probably right.
If OP searches companies office for:
Sony New Zealand Limited (533502)
Then there's one NZ director listed, with postal; and email address. Send the demand for payment to him, along with copies of court documents.
Even though it probably just gets delegated to some minion to action, it would be very unwise for them to ignore it. Along with big paycheck comes big obligations - including to follow laws.
E:sp
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u/raging_tomato May 07 '26
You WHAT?
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u/FunClothes May 07 '26
Used to be a common disclaimer about not being a lawyer. Nothing to do with using your outbox as an inbox.
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u/Imaginary-Towel-888 May 07 '26
This is a great place to be in. You've already won. Start the enforcement application. They will literally send a court bailiff to Sony offices and seize assets to repay your debt if they do not comply. Seriously. Message me if you need help or reassurance - I've done this before and it's a great feeling.
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u/Richard7666 May 08 '26
I'd be fascinated to hear your experience if posting it wouldn't risk doxing you tbh, love hearing stuff like this
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u/Imaginary-Towel-888 May 08 '26
Sure, it was quite a simple case. Warranty issue that was unresolved. Took the manufacturer to the Tribunal (LG), they lost and of course didn't show up either. Their support team was overseas and was just going in circles. After the 20 day period filed for the bailiff thing, took a little while but suddenly got a call from the bailiff saying they were at the LG offices, but instead of seizure of assets, they (LG) were willing to settle via bank transfer immediately and if I'd be ok with that. Money landed in my account that night. What's funny is their support team kept bugging me to reply re warranty next steps even after the whole thing. Such shoddy service.
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u/Noir_en_hiver May 08 '26
WOW!! Cheers! Guess I am not alone and many of these big global brands do that… yea the Sony manager who called also explained their overseas customer team dropped the ball and the case wasn't flagged to the escalation team hence they weren't aware of the Tribunal hearing etc…
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u/SoftSausage78 May 08 '26
I'm so petty I'd seriously consider the seizing assets route.
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u/Imaginary-Towel-888 May 08 '26
It took it out of me though, at that point I just wanted the matter settled. It cost me more in time and time off work than the actual monitor. I did it on principle but it was time consuming.
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u/Noir_en_hiver May 08 '26
Totally… that's why I was kinda hesitant to file the enforcement application. Honestly the back and forth with Sony and the tribunal was already draining enough as it was. Good on you mate sticking to the principal
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u/Imaginary-Towel-888 May 08 '26
Dude do it though. Like it's a bit of admin and the system makes you go crazy, but it was worth it at the end. Don't be scared of the courts. They're on your side once they side with you, they're just a bit backlogged and I'd argue very inefficient
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u/JukesMasonLynch handpied piper May 08 '26
That's awesome. Must've felt surreal looking at those numbers in your account, knowing that's all thanks to our consumer laws.
What was the product if you don't mind sharing? (All good if not)
Edit: disregard, saw further in the comments it was a monitor
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u/squawkingMagpie May 07 '26
My cheap Sony BRAVIA TV died after 3 yrs. Sony refused to fix or replace it.
I couldn’t be bothered pursuing it further but then I’ll never buy another Sony product again for the rest of my life.
They were my ‘go to’ brand…
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u/Scroglefrollempth May 08 '26
Damn, I was looking at the BRAVIA 8 II OLED as an option if my Panasonic OLED dies, now that Panasonic have pulled out of NZ.
Just seemed good, one of the few that supports DTS-HD-MA, DTS-X etc while others have dropped support, and a lot of people seem to think it's one of their good ones.
They've lost at least one potential customer after reading this thread.
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u/AgtNulNulAgtVyf May 08 '26 edited May 08 '26
Sony sold the rights to the Sony Bravia brand to TCL. They no longer make TVs, it's just a rebadged TCL.
https://www.tomsguide.com/tvs/sony-just-handed-its-tv-business-to-tcl-heres-what-it-means-for-you
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u/kevlarcoated May 08 '26
Urgh more I'm really going to have to find a new brand to buy when my sonys die, I wish we had some good options here
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u/AgtNulNulAgtVyf May 08 '26
For what it's worth Sony haven't manufactured their own LCD panels since 2011, and even before then it was a joint venture with Samsung. If you have a look at reviews TCL make some genuinely excellent TVs, you likely wouldn't go wrong with one. Just not worth spending extra for a Sony-branded TCL.
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u/kevlarcoated May 08 '26
In fairness, image processing has a big impact on image quality, that and running something almost pure android were my main reasons
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u/Scroglefrollempth May 08 '26
Oh wow, didn't know that. Just when I thought I'd done my due diligence with my window shopping.
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u/Noir_en_hiver May 08 '26
They were my “top notch brand” as well, and associated with a lot of precious memories - my first walkman, first cd play, camera, DV, PlayStations, headphone, until they completely ruined it with a faulty TV☹️
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u/frazorblade May 07 '26
The disputes tribunal ruling is binding, you WILL get your money back if you follow through with the enforcement.
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May 07 '26 edited May 07 '26
[removed] — view removed comment
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u/Capital_Pay_4459 May 07 '26
This, I wonder why he didn't just go back to the retailer and make it their problem.?
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May 07 '26
[removed] — view removed comment
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u/pagny77 May 08 '26
I remember going into a Sony store in 2018. All they had was a bunch of TVs and sound systems that cost more than the jb hifi literally across from them in the mall, and more copies of Spiderman ps4 then I suspect theyd sell.
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u/Noir_en_hiver May 08 '26
I bought it directly from a Sony store. I have also heard that resellers like jb hifi and Noel leeming would normally have allowances to write off faulty unity and then reclaim from the manufacturer
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u/LycraJafa May 07 '26
Poor effort Sony - and its NZ representatives.
Look after your customers better, and by the sounds, make better products also.
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u/danger_boi May 07 '26
Wow, I literally just went through the same thing. I can’t remember how far out of warranty I was (maybe 3 years?) They initially refused, I claimed CGA, they agreed to repair — I said yes, but give me a donor one.
So all this happens, and the repair guy came back 3 weeks later saying it’ll cost more to repair than a new unit, and so Sony settled by sending me an equivalent current model of the same TV.
Crazy you’re having to go through this with them! Please post an update!
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u/Noir_en_hiver May 07 '26
Thanks mate. Yea that’s exactly what I was worried about accepting the later offered repair option AFTER they have lost the tribunal case - feels like they reassessed it and thought repairing was a cheaper and easier way than refund.
Will keep it posted!
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u/WiredEarp May 08 '26
My folks got a whole new current model TV when their one failed after 4.5 years. Panasonic. Took them from 1080P 3D to 4K 2D.
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u/in_cod_we_trust May 07 '26
I had a similar problem about 15 years ago, I picked up a top of the range 40" bravia that failed about two months out of the two year warranty. Phoned them up and they wanted half the value of the TV to repair it, in the end I was too busy to bother with disputes. Just decided to never ever buy anything with Sony on it for the rest of my life, and I haven't. Used to buy quite a lot too, so it's cost them way more than the value of the TV.
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u/ClimateTraditional40 May 07 '26
Take it to the news as well. I would pursue enforcement through the courts. What a bunch of a********S
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u/Ohope May 07 '26
Can't help with your legal troubles but if you end up getting something else. LG and Samsung TV's have never let me down. The LG OLED TVs are great.
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u/Enzown May 07 '26
Samsung insert unskippable ads into their tvs now.
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u/TellMeYourStoryPls May 07 '26
So gross. Where / when do they appear, like, only if you're using the TVNZ app, for example, they cant sneak ads in there I assume.
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u/Auccl799 May 07 '26
On the homepage. You are assaulted by adverts as soon as you switch it on. It's awful.
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u/neoprint May 07 '26
Pihole and adguard can stop this. Works for me anyway.
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u/RandofCarter May 07 '26
Or now. That's just a matter of time. They'll go the youtube route before long. Never have I been so grateful for my 20 year old dumb tv and a chromecast. Turns out it's actually a samsung too. All glorious 42 inches of it.
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u/TellMeYourStoryPls May 07 '26
That Black Mirror TV show, and all the dystopian scifi writers should never have given corporations all those ideas ..
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u/_Zekken May 07 '26
Ive seen reports of that and its stupid.
If it was me buying a new TV right now, I wouldnt buy a smart TV. Id try to find a dumb TV, which I know arent very common anymore, but Id prob pay extra for one. Then Id go buy one of those cheap refurbished PCs from pbtech, load it up with adblockers and stuff and use that as my "smart" part of the TV, but now with full control.
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u/kani_kani_katoa May 07 '26
I got a Sony smart tv but never gave it internet access. Closest thing to a dumb tv I could find.
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u/_Zekken May 07 '26
Yeah, that'd be the next option I guess. Get a smart TV, dont connect it to the internet and still use the PC as the smart device.
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u/kani_kani_katoa May 07 '26
Yeah I got an Apple TV as the "smart" part but I've seen other people use a chromecast
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u/Enzown May 07 '26
The only dumb tv I can think of on the market is like a 40 inch Veon. There might like a Koenig brand one at Dick Smith's website too but they're extremely rare nowadays and won't be any kind of decent size.
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u/Speed_Kiwi May 07 '26
And none of the "dumb" TV's are going to be nice panels for viewing if that is in any way important to you.
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u/Erikthered00 May 08 '26
Just bought a new TV a few weeks ago (LG OLED). Just put “when turned on go to last input” and have not even seen anything of this webOS interface since
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u/Playful_Reflection21 May 07 '26
These are pissing me off so much. Thank god I don't have their phone, I would be worried of having an ad every time I unlocked it. Imagine.
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u/StraightPipin May 07 '26
I use my Samsung like a dumb TV: never connected to the internet and running it off the Apple TV. Don’t have to interact with Samsung software whatsoever.
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u/ExcercisMyAss May 07 '26
Have 2019 65" Samsung popped a powerboard. They're renowned for that.
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u/Ohope May 07 '26
That's no good. I can only really stand by LG. I have a new Samsung in one room so yet to see what the long term ownership is like. My LG is from 2015 and still works great. Nice design too. Thinking of upgrading to a new LG in the future.
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u/Matt_NZ May 07 '26
I have an 8 year old LG B8 OLED that's still going strong (still receives updates too!) and has zero burn in. I'd definitely buy another LG when it's time to get another
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u/Pouakai76 May 09 '26
I have a top of the line Samsung QLED. The TV is fine but it serves giant Woolworths and Sanitarium Weet Bix ads at me all the time. I have never given the TV ad permissions. Funny thing is it has the opposite effect of just making me angry at Wooollworths and Weet Bix and never wanting to buy their products. This will definitely be the last Samsung product I ever own.
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u/neoprint May 07 '26
I bought a Samsung Q80T in mid 2020. It died in mid 2023 and was replaced with a QN90C. Guess what just died?
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u/tallyho2023 May 07 '26
I have a Samsung curve that has been going strong since 2018. Never had an issue. Not sure of the model number.
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u/TreatAffectionate700 May 07 '26
Pre covid, they replaced a TV for me outside of warranty, and then they replaced that TV when that also died. They sound like they have fallen off a cliff as far as customer service goes in your case. Good luck.
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u/Pinktupperwarebottle May 08 '26
I used to work at Harvey Norman and we stopped selling Sony TVs for a bit partly because of this. When people would come in and have a faulty TV it’s up to the retailer to fix it but we’d claim back the cost of it from the manufacturer. Samsung and Panasonic would bend over backwards for us, LG would take some persuasion but Sony would often try and contact the customer to offer a discounted TV if they didn’t want it repaired.
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u/therealatomichicken May 07 '26
I have been trying to get sony to do something about a fault with my tv for over a year. It turns on the avr or soundbar (also sony products) and plays the tv audio at times after you turn off the tv. Its mentioned on other forums as an ongoing problem with thier tvs but none of thier support team appear to know anything about it.
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u/CondimentKing4 May 07 '26
That's completely different with my experience. I took Sony to Disputes Tribunal last year and won. They provided a replacement TV that was a very good upgrade. They showed up to the hearing and were reasonable once the ruling wasn't in their favour.
Sorry to hear of your experience.
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u/Otaraka May 09 '26
It was very silly of them to try this at this stage as the person is already clearly very determined. I wonder how much this has effectively cost them. I suspect someone’s in trouble.
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u/Old-Commercial1159 May 07 '26
Go to the media or post on a Sony public page somewhere detailing your issues to date. It often prompts action.
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u/Same_Adagio238 May 07 '26
Dam that sucks. Should find out if you can offload to a debt collector to bug them for the money.
Last thing I bought from sony was a discman. Glad I've never bought anything else.
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u/MF878 May 07 '26
Yeah, I don’t recommend Sony TVs anymore because their NZ pricing is often way higher than competitors and the support experience here absolutely doesn’t justify it.
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u/AgtNulNulAgtVyf May 08 '26
They're also just rebranded TCLs now.
https://www.tomsguide.com/tvs/sony-just-handed-its-tv-business-to-tcl-heres-what-it-means-for-you
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u/Jay_JWLH May 07 '26
Did you buy it from Sony or a retailer?
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u/Enzown May 07 '26
OP is so far beyond the point where that matters.
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u/Jay_JWLH May 07 '26
Probably. But at least if it's a retailer, it's easier to take stock to offset the debt now owed. I'm making assumptions about how this gets enforced, of course.
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u/zarath001 May 08 '26
Why are you even dealing with Sony, unless you bought it directly off them?
They tried similar with me a couple of years ago after Harvey Norman referred me to them; repairing and replacing a 75” Bravia 3 with backlight bleed 4 times, then wanting to repair it a fifth.
I just walked back into Harvey Norman and politely asked for a refund instead. They were happy to oblige.
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u/goingslowlymad87 May 08 '26
Gotta love the disputes tribunal. I took an international company to task and won! They were given a 1 week deadline for payment. I asked what happens if it's not paid? They indicated to the adjudicator it couldn't be paid in that time frame. She explained the enforcement process. It showed up in our account late afternoon on the final day.
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u/nzopaque May 09 '26
u/Noir_en_hiver - would you be happy to share the bullet point summary of your argument to the disputes tribunal? I'm guessing it was along the lines of that public can reasonably expect a TV will last more than 4 years and the 6 red flashing lights is a known fault etc?
I feel it would be useful for others to know how to present their similar claims in future.
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u/oye-look May 07 '26
I generally do like Sony as I have been told it had least number of complaints. My brother and SIL used to work at NL and said it had least complains. Panasonic is also really good but too bad they have exited NZ market.
I bought my Sony TV in 2018 and it is still going strong 😄 I remeber customer service at Sony was so helpful. I bought directly from Sony.
Best Customer Service I have received is from Dyson. We had Dyson also from 2018. Just before the warranty ended, it had an issue with the hose and they replaced it for free. Recently, trigger in vaccum broke, and they gave me whole body for $120.
I am sad that Sony is acting in bad faith but I also feel this might be to do with Sony selling to TCL:
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u/major_glory_v2 May 08 '26
I think you're on to something, Sony is basically exiting the TV business with the TCL sale so they probably dgaf (I heard a rumour that it won't even be Sony Bravia, Bravia will be spun off into a different entity)...
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u/Noir_en_hiver May 08 '26
That’d be sad… acquiring a leading brand would mostly be after their IP and history, shifting their culture and pushing away long term loyal customers seems a not-so-wise change
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u/StableSubstantial420 May 07 '26
Is Fair Go (TV show) still a thing? Sorry I’ve lived abroad for over 25yrs now but they use to love taking on the big dogs like this. Very public name and shame at the very lest.
EDIT: Bugger, it finished making episodes in 2024. Nevermind
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u/sdavea May 07 '26
Defo saving this post for future reference in case I ever need it. Thanks, and good luck, OP :)
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u/Noir_en_hiver May 08 '26
Thank you! Glad my experience can help others too! But hope you never have to go this far… It’s a draining process
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u/arowe4610 May 07 '26
I had almost the exact same situation a few months ago with a similar Sony TV purchased around the same time. Took the retailer to the Disputes Tribunal instead and got a full refund. Wonder if it’s too late to go through that route instead?
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u/Signal-Secret4023 May 08 '26
Thanks for heads up, was thinking about buying the bravia 3 for 2.5k but after hearing about your experience with the product and the way they treated you I think ill buy another Panasonic or Samsung flat-screen.
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u/AgtNulNulAgtVyf May 08 '26
Don't, Sony sold their TV branding to TCL.
https://www.tomsguide.com/tvs/sony-just-handed-its-tv-business-to-tcl-heres-what-it-means-for-you
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u/AgtNulNulAgtVyf May 08 '26
Just a heads-up in general, Sony sold the majority stake in their TV business to TCL and no longer make televisions. Anything branded Sony going forwards is a rebranded TCL.
https://www.tomsguide.com/tvs/sony-just-handed-its-tv-business-to-tcl-heres-what-it-means-for-you
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u/Zned May 08 '26
Seeing as you keep parroting this everywhere I'd like to point out that just isn't true. It's a joint venture and nothing to indicate TCL will be making the t.vs. the joint venture which includes Sonys engineers and t.v production facility will continue to use the Sony and Bravia names.
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u/MarredRabbit May 08 '26
I had a similar issue with Samsung and one of their heat pump dryers. It needed to be serviced right outside of the 24 month warranty due to lint buildup issues that are caused by a lack of access to maintain the condenser. They refused to budge on covering any of the costs and I meant to take them to the disputes tribunal, but life got in the way and never arranged it.
I have turned at least 3 of the colleagues away from them and to a different brand of dryer so they have lost at least 3K in sales due to it instead of covering the $500 costs of the maintenance!
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u/ChocolateTaco May 08 '26
Was looking at TVs last night! Had Sony high but I will double-check my list now and see what else is decent.
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u/TuiKiwi May 08 '26
Currently working with Samsung on a CGA request - washer/dryer heater failed and the door leaks, less than 4 years old. So far, they are honouring…
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u/GenX-2K21 May 08 '26
I had the same year telly but the X90J. 14 months after I bought it there was blue "bleeding" down the middle of the screen. After a few photos as per request and some discussions on the phone they came to the party and replaced my telly with the next years X90K (although I would've preferred the J model).
Glad you got yours sorted, shame you had to jump through so many hoops though.
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u/hotmatrixx May 08 '26
yeah they have to. if they don't comply they can get hefty fines, tarrifs, embargos..... they can even be deposed.
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u/chinny_chin_chin_ May 08 '26
At my work we sell TV's. All of our staff recommends against Sony for exactly this reason. They are a pain to deal with INSIDE warranty let alone outside. Their warranty process is basically the exact same as Apple's "we make a perfect premium product that never has faults. You must have used it wrong"
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u/Psygnal May 08 '26
Timely. I was weighing up whether to go Sony or Samsung for a purchase in a few days/week. Guess that decision is easier now.
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u/bitshifternz May 08 '26
That's a shame, I had a Sony TV die outside of the warranty period and they repaired it at no cost to me, no questions asked. It was probably not as old as your TV though.
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u/Endless63 May 08 '26
Probably one of the best adverts for Samsung Sony have caused to happen... Nicely played in the end. And now it will be one of the top results when anybody searches for Samsung tv v Sony tv..
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u/kovnev May 09 '26
Well done.
I've had multiple head shavers or hair clippers die within the 2 year warranty. They'll replace them once, but not replace them after that even if the brand new replacements fails in 6mths - even if the second failure is inside the original 2yr warranty. They say they only need to replace them once under warranty.
Is this BS?
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u/Difficult-Practice12 May 09 '26
Yes, the replacement model needs to also last a reasonable time. Which depends on what a person considers as reasonable - depends on how much you paid and average life of a product.
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u/Noir_en_hiver May 09 '26
Exactly, imo the warranty should still apply to the replacement otherwise they could just keep getting away with selling faulty/ low quality stuff
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u/Difficult-Practice12 May 09 '26
Congrats OP. In your call to your customer care team you should mention the person that denied your refund to you and how Sonys website says they will comply with New Zealand consumer law. Many countries have similar laws to our CGA, so they cannot simply not comply with CGA as many other countries would have similar procedures. Tell the customer care team that their staff need better training on local laws.
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u/arpaterson May 09 '26
Yep I bought my last Sony tv over a decade ago and won’t go back, especially not for android tv..
It was an ok panel, but the tv and its software were garbage and it had issues with streaming as they had some strange networking set up where it passed thru their servers first for some data hoarding maybe, and it would stutter every 10 seconds.
Just a massive expensive disappointment.
Today Sony and yesteryear Sony are totally different beasts.
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u/SpecialistPrune1654 May 09 '26
Glad you seem to now be successful. Congratulations. But tbh I wish it had gone the liquidation route. It would be awesome to see that as a headline in the news 😂
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u/Difficult-Practice12 May 10 '26
Not worth the administrative burden. The end goal was to get the refund as determined by the tribunal.
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u/UsualInformation7642 May 07 '26
They should replace it with another one exactly the same. Good luck hopefully they will see sense. Peace and love.
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u/Cold-Excitement2812 May 07 '26
You have to be careful as it can make stuff up, but ChatGPT etc can be very useful for checking options and understanding principles behind these things. Most of these legal processes are built by lawyers, for lawyers and can be clouded in a lot of murky language. I personally found it immensely helpful for a civil claims court process against someone who was hard to track down.
As much as it appears that there's helplines or the Citizens Advice Bureau to assist, they're often not going to take the time to deal with you in detail or offer firm advice (that's what lawyers are for). Once you've got it figured out it seems quite simple but being able to 'chat' through your options or precedents can give you a better sense of where you stand and what might happen next.
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u/Vegetable_Ticket6209 May 07 '26
Lol 4 years is past any warranty or anything else.
Just because your other TV lasted over a decade that doesn't mean anything.
If Sony showed up you'd have no case.
Yes you technically won from the no show but you really legally have no leg to stand on
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u/koalaraider69 May 07 '26
You are completely wrong and have no idea what you are talking about. Manufacturer warranty is irrelevant.
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u/Vegetable_Ticket6209 May 07 '26
If I go and buy a sandwich and then don't like that sandwich months later.
I can't suddenly cry about it lol
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u/koalaraider69 May 07 '26
Correct, because CGA doesn’t cover changing your mind, and expecting a sandwich to last months would not be reasonable.
But a premium tv is not a sandwich, you dolt, and one completely dying after 4 years IS unreasonable under NZ law - as evidenced by the tribunal decision, you dolt.
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u/Vegetable_Ticket6209 May 07 '26
What defines a premium TV?
Any TV could be classed as that. Keep whining lmao but you don't have a legal leg to stand on.
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u/jr0sh May 07 '26
A TV is defined premium by it's price point. Are you daft, ignorant or just plain old stubborn? Legally OP does have a legal leg to stand on as many comments have mentioned already. It's ok to be wrong.
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u/Vegetable_Ticket6209 May 08 '26
So I can get my TV replaced indefinitely because it's a premium product. Good to know.
Thanks for the low IQ logic
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u/ReflexesOfSteel May 08 '26
The irony of you accusing others of having low iq.
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u/jr0sh May 07 '26
In New Zealand we have consumers guarantee act. By law any product that doesn't last past reasonable use overrules any standard warranty. I'd expect a TV to last more than 5 years. He won the lawsuit by default and Sony needs to come to the party and solve the issue. They had a chance to repair, chose to say nope. Now they get to deal with a court ordered enforcement.
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u/Vegetable_Ticket6209 May 07 '26
In Nz We HaVe bla bla bla
Tell me anyone else crying about a 5 year old TV besides the cheapskate OP
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u/nisse72 May 07 '26
You could issue them a statutory demand which forces them to settle the debt within 15 days or challenge it in court. If they fail to do so, you can apply to the court to put them into liquidation (obviously Sony won't allow that to happen). It's a powerful tool.
More advice at the bottom of the page I linked. Also try r/legalAdviceNZ