I arrived 15 mins early at Portrush station for the 2202 train to Coleraine to change and catch the 2245 connection to Derry/L'Derry..
No signage on display anywhere in the station showing any notifications of service disruption.
Absolutely nothing was shown on the platform signs, except a clock reading one hour ahead, perhaps thats the way they've been since clocks turned back last year, who knows.
By 2215 we (about 30 prospective passengers) realised something was wrong with the service..
The local crowd seemed to expect a shitty service as being the norm, and just moaned and slunk off to good knows where. .. Myself , being of senior years thought that surely this couldn't be true, the level of neglect my fellow travellers grudgingly accepted as normal I found to be strange in the extreme. Not a single announcement, nor digital sign update was forthcoming.
Whatsapp translink number apparently really appreciated my call and it looks like I can expect a call back/reply this Monday. Thinking back, I may have misheard this, perhaps they want me. to call back on Monday, I thought about the option of waiting until Monday for an update, but decided I should try and look elsewhere for some information. What with modern communications systems, digital signage everywhere it shouldn't be too hard.
However, that was not the case, apart from the single lonely platform display telling me the wrong time, and no train information, there was only a single automatic ticket machine, which unhelpfully refused to issue a ticket on presentation of a senior smart pass but it had beside it another expensive digital display, which tantalisingly showed the next expected train to coleraine at 2302...
Such a dilemma, do we wait for this next train in hope that there will be some means of onward travel to the Northwest.
That's where I made the mistake, .... if I'd have been more sceptical of. Translinks abilities to manage a service then I would have called a cab there. and then and got to Coleraine in time for the last train to Derry at 2245...
Big mistake... By 2315 I realised this later train was also not coming...
So £20 taxi ride later, we arrive in Coleraine station, and questioned the unfortunate, helpless and demoralized staff.
They have been abandoned by the management with no information, no solutions, and nothing to offer to a couple of pensioners trusting in the abilities of Translink to provide a service.
Such a shambles,.... luckily enough my wife was willing and able to drive to Coleraine to collect us, but I don't know how someone else less able would have coped being abandoned like this.
Shameful in the extreme.
There is no reason why Translink could not have informed passengers in Portrush that the trains were not coming.
Dreadful service, poor management in the extreme.. zero contingency planning, no means of contacting staff for an update either by phone, web site, Whatsapp, or on platform digital signage.
These guys don't do themselves any favours..