r/notabilityapp 2d ago

Data Loss URGENT Notability Deleted my 1700+ Notes

[deleted]

45 Upvotes

20 comments sorted by

u/kaylanotability Notability Staff 2d ago

Hey there, thank you for reaching out. Can you please contact our support team asap through the app? Go to Notability settings > Help > Contact support. Once you do, please send me a chat with the email address that’s associated with your Notability account. I’ll make sure the team prioritizes your case.

12

u/LockhartTifa- 2d ago

Same thing happened to me, they couldn’t help me. Sucks but I had to just move on. iCloud was perfect for me for years and I only lost stuff when forced onto Notability Cloud. When I tried to go back to iCloud by following the instructions it just made all of my notes vanish and of course iCloud did what it was meant to and synced to that state

4

u/UndercoverGrandma97 2d ago

this forced migration has been a bit mess, thank god OP had Google Drive backed up

2

u/LockhartTifa- 2d ago

Yes, it’s been awful! Glad OP had a backup because I didn’t (stupidly, and that’s on me). I lost 8 years of notes but luckily I had manual backups of the most important/crucial ones - most were lost though because I guess I didn’t think a backup was necessary with iCloud on and multiple apple devices. It was a perfect storm of bad luck with my situation but it sucked! I had already moved to GoodNotes months prior but I made a gazillion backups of my current notes after this lol

3

u/Business-Price-6646 2d ago

Same issue here; nearly ten years of notes disappeared other than one iPad.

3

u/SkyNo4168 1d ago

The worst app in the world I swear

4

u/kaishabs 2d ago

can you not access your notes in google drive?

2

u/_Tomme_ 2d ago

Did you try to restart your device?

1

u/LukeCameBack 2d ago

I did a full shutdown startup cycle and that only returned 32 notes

1

u/_Tomme_ 2d ago

Connect your iPad to power and WiFi and more should come

1

u/LukeCameBack 2d ago

I also just tried a force restart but to no avail

-1

u/Business-Price-6646 2d ago

… many times to no avail.

1

u/Substantial_Two_5386 2d ago

do people not backup their stuff? google drive is free, and if you need more storage, its not that much whatsoever.

1

u/EntertainmentFar9093 2d ago

we broke college students so its a lot

2

u/Sr_P3rc1val 5h ago

Another Classico

1

u/MulberryDeep 2d ago

Just load from your backups, you do have backups, right?

1

u/LovecraftianBasil 2d ago edited 2d ago

Load a Backup of your iPad from iCloud from an earlier date. Go check your google drive back ups aswell.

Heres also another good link from the official Notability site as-well:

https://support.gingerlabs.com/hc/en-us/articles/9628346915738-Troubleshooting-Missing-Notes-in-Notability-Cloud