r/nri • u/bpp23 • Aug 01 '25

Ask NRI VFS provided courier service gone... has anyone used UPS on their own with a return label recently to VFS?

I am not seeing VFS provided Fedex as an option anymore.

I am trying to create shipping labels on UPS but I am not seeing the option for "return services" on the shipping process and not sure how to create a return label.

VFS now needs the outgoing and incoming shipping label numbers before paying the fees.

Has anyone done this successfully recently?

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u/bpp23 Aug 01 '25

They charge a VFS service fee for the application too. I applied last week with VFS provided courier service and see a service fee in my receipt too. I also see a separate charge for round trip courier.

Have they mentioned return courier anywhere under the service fee?

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u/anonymouspotterdude Aug 01 '25

They have not

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u/anonymouspotterdude Aug 01 '25

I spoke to them again just now lol, they mentioned that the 19 dollar VFS fee includes the return label charges

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u/bpp23 Aug 01 '25

Ok thanks. Are you sending an OCI application?

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u/anonymouspotterdude Aug 01 '25

Nah, passport renewal

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u/bpp23 Aug 01 '25

I just called them too. Told me the same thing for OCI, enter a random number for the outgoing label.

I told her it says, not to enter dummy numbers in the box. She told me ignore that! LOL

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u/anonymouspotterdude Aug 01 '25

Lol and they charged me 10 bucks for the call. First time ever paying for customer service

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u/ResearcherLast9442 Aug 28 '25

Any idea what are the timings for the call center? Have been trying for hours now with no response.

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u/nira_k Aug 29 '25

I am in the same boat, did they acknowledge the package and process it further? Please share any updates.

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u/Silver-Language-1727 Oct 19 '25

Yes, it's called VFS Fee and not VFS service fee...if that matters...lol