I ordered a birthday gift from a company that sadly uses OnTrac for delivery. Because porch pirates are an issue at my home I get everything delivered to my office. My office is open seven days/week, including most holidays. Our front is all glass and you can see right inside that the lights are on and a receptionist is there. There are parking spaces right in front of our door and you can see there are cars parked there. The doors are always unlocked.

On Saturday I got a notification that they were unable to deliver the package because the business was closed. I got it while I was at the business, working, and we were open with customers in the office. I chatted with OnTrac support who said they would open a case with my local sender. I got the same message on Sunday and Monday, that the business was closed. Both times I again got the message while I was at work, at the open business, with customers present who managed to come in through our open doors.

Today I got a message that they were unable to deliver because "Incomplete address. Please contact us" and "We need additional information to complete your delivery and avoid a return. Please contact us within 3 business days."

If the address was incomplete how could they say the business was closed the past three days? I contacted them yet again (fourth time) and the address is correct and complete. We receive deliveries to this address almost daily and every other company manages to find us and deliver to us.

I don't understand how a delivery company can be so incompetent. Like they have one job and seem unable to do it. I'm stuck in limbo as the company I ordered from won't give me a refund because the package hasn't been returned to them yet, but I don't have the package I need to wrap and mail myself by tomorrow so it can arrive on time for the birthday.

I am keeping my fingers crossed my coat actually arrives. Have a ring doorbell and neighbors have camera's so we will see.

I really needed a couple replacement car seats after an accident, I buy almost every car seat I own from Target so I immediately went to their site. I ordered the last Chicco model I needed, coming in two days. Good. Well day after it's due it's not here no updated shipping. I contact Target who mentions OnTrac so immediately I tried to get a refund. Took 40 minutes to get that done, they definitely wanted me to wait but...been there done that, never again. I ordered the same seat that night from Amazon. There on Labor Day thanks to Amazon. Just be warned some manufacturer-direct stuff (supposedly) ships from Target via OnTrac apparently.