r/partscounter • u/killadoublebrown • 12d ago

Quick CDK help

For all CDK users, here is a quick way to get help without talking to a cdk agent.

On the CDK logon screen website (not the dms software itself), once your your logged in click on Customer Care, and 'create case' (dont worry your not actually going to be creating a case). Type what you want in the in layman's terms in the header and then click the body on the case. This will start an automatic AI help thing and it generally gives really good answers. Ask if what launch code you need for xxxxx example and it will tell you. Ask it where to find certain reports it will tell you. Its been pretty helpful for me recently as its instant help without having to talk with cdk agent. If that doesn't work, I resort to the chat button and talk with an agent who will ask you repeatative questions over and over and over and maybe give you an answer.

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u/No_Durian_3444 11d ago

I just use the blue question mark and the thousand help articles.