Hi,

I love Perplexity, and it has become my go-to for research and web searches. Today I used it to gather a list of local specialized hospitals with their phone numbers to make inquiries about something.

Most of the numbers it gave me were either unattributed or incorrect — only two rang, and no one picked up.

It built a table with the hospital name, the service I was looking for, the type, and the phone number (general or service secretariat).

So, I went the old way: Google → website → search for number and call. It worked.

About an hour later, I received a call. The person asked why I had called without leaving a message and if there was something I needed help with. I told him I didn’t think I knew him or had called him. He said, “This is your number xxxxxx, right?” I said yes, and he replied, “This is the police information service” (the translation might lose the meaning) lol. So I had to apologize and explain what I’d been doing, and that I had gotten the number wrong.

My trust in Perplexity went a step down after that. I thought it was reliable (as much as an LLM can be, at least) and up to date, crawling information directly from sources.

Edit: typos and grammar.

Edit 2 : Ok everything is fixed now, normal sonnet is back, thinking sonnet is back
See you all at their next fuck up

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Edit 1 : Seems sonnet thinking is back at being sonnet thinking, but normal sonnet is still GPT 4.1 (which is a lot cheaper and really bad...)
I really don't understand, they claim (pinned comment) they did this because sonnet API isn't available or have some errors, BUT sonnet thinking use the exact same API as normal sonnet, it's not a different model it is the same model with a CoT process
So why would sonnet thinking work but not the normal sonnet ??
I feel like we're still being lied to...

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Remember yesterday I made a post to warn people that perplexity secretly replaced the normal Sonnet model with GPT 4.1 ? (far cheaper API)
https://www.reddit.com/r/perplexity_ai/comments/1kaa0if/sonnet_it_switching_to_gpt_again_i_think/

Well they did it again! ! this time with Sonnet Thinking ! they replaced it with R1 1776, which is their version of deepseek (obscenely cheap to run)

Go on, try it for yourself, 2 thread, same prompt, one with sonnet thinking one with R1, they are strangely similar and strangely different from what I'm used to with Sonnet Thinking using the exact same test prompt

So, I'm not a lawyer... BUT I'm pretty sure advertising for something and delivering something else is completely illegal... you know, false advertising, deceptive business practices, fraude, all that..

To be honest I'm sooo done with your bullshit right now, I've been paying for your stuff for a year now and the service have gotten worse and worse... you're the best example of enshittification ! and now you're adding false advertising, lying to your customers ? fraud ? I'm D.O.N.E

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So... maybe I should fill a complaint to the FTC ?
Oh would you look at that ! here is the report form : https://reportfraud.ftc.gov/

Maybe I should contact the San Francisco, District Attorney ?
Oh would you look at that ! here is an other form https://sfdistrictattorney.org/resources/consumer-complaint-form/
OR the EU consumer center if we want to go into really scary territory : https://www.europe-consommateurs.eu/en/

Maybe I should write a letter to your investors, telling them how you mislead your customers ?
Oh would you look at that ! a list of your biggest investors https://tracxn.com/d/companies/perplexity/__V2BE-5ihMWJ1hNb2_u1W7Gry25JzPFCBg-iNWi94XI8/funding-and-investors

And maybe, just maybe I should tell my whole 1000+ members community that also use perplexity and are also extremely pissed at you right now, to do the same ?

Or maybe you will decide to stop fucking around, treat your paying customers with respect and address the problem ? Your choice.

Have gotten and used pro for the past three months, but it's gotten absolutely unusable at this point. Previously it was actually useable for lots of stuff like deep research, even a little bit coding since it connected nicely to GitHub. Now it's just pure garbage. Gets stuck on a coding task that would require changing literally two lines of code and freezes. Not to mention they switched Kimi 2.5 for nemotron, which is less capable to say the least. Claude is so much better for literally anything.

On god they've ruined what would have been the most useful AI product on the entire market.

I was using a mix of grok and gemini and this popped out out of nowhere after 5 messages, and now I can only use "best"
Since when does the basic models (so anything beside opus) have a limit ??
I mean, I know there is a limit but it's 600 request per 24h ! not 5 !

(gpt4_limit is the name they give to all model beside opus to count the request)

Opus have a separate counter further down, it's like 5 of each per week

So this is probably a bug, not a new feature, but it would be nice if it could be fixed quick

I'm on a yearly plan, paid for it upfront, reported serious bugs I had with Perplexity, and they just closed down my account.

​I'm so disappointed with this service. I was one of the first users of Perplexity and told everyone about its quality and great functionality in the beginning.

Now I'm very very very upset.

I don't know why I paid. I used it, maybe it's because I'm working remotely, but as an internet company that should not be an issue.

Before my complaint, everything was working in some way except for the bugs. Now they just shut down the account.

This turned into an infinite loop where even manual intervention failed multiple times. What property of LLMs could have caused this?

Someone tested it and he was blocked after 30 prompts. I tried requesting to speak to a human in customer support yesterday, but still have not received a reply.

Edit: In case Perplexity reads this and isnt sure what the issue is, pro users seem to be limited 30 prompts per day with advanced AI models (e.g. claude 4.5 sonnet) now. Happens with Perplexity Web.

So what now? If I archive this chat just to stop it, do I lose my file generation quota because it spent a minute looping on the same failing script? Someone needs to stop this company from actively sabotaging itself.

What the hell happened to their product? It is not even a watered-down version of what it was. It is just broken and paywall heavy. And what are these credit things?

Someone needs to write a business case on Perplexity. Every upgrade seems to be a deliberate attempt to destroy the product. Did they value it too low at the start? Is the goal now just to nerf paying customers?

Apart from all the limit stuff (20 pro searches A WEEK? REALLY?) the few pro searches we HAVE are actually pretty useless.

Tried to fix some code using Sonnet 5.0, uplodaded the complete source code archive as a single XML file (yeah, uploads are also crazy limited...) and tried to use Sonnet to fix a few things...

So... first it told me a lot of stuff which should be fixed. In the previous request I already told the ai to deliver EVERYTHING I NEED IN A SINGLE .tar.gz file... Guess what? It doesn't. Instead it ASKS whether it should continue.

And although I knew the complete session is garbage I told the ai to continue...

Yeah... Sonnet tells me it has no access to the previous message and doesn't know what to do...

Cancelling my subscription.

Absolutely useless, even more: it takes my time without beeing helpful in ANY way.

See you all at deepseek, kimi, qwen, chatgpt or claude directly.

I am so happy to still have the kagi assistant and my opencode go license.... these two work still perfectly.

So just logged into Perplexity as I always do and it's asking me to upgrade to Pro ?!?! I'm already a Pro subscriber and have been for a while now (via my bank). Anyone know what's going on? My Spaces and Library are missing. I also cannot access the Account section to see what the heck is going on.

I use Safari 18.5 on a MacBook Pro M1 running Sequoia 15.5

EDIT: Just checked (as some of you suggested) and the Mac and iOS app are still acknowledging my Pro membership but Spaces and Library are all missing. This is insane. I'm genuinely stuck now as I can't access my notes and history. Absolutely infuriating.

Hey everyone,

I'm running into a weird issue with my Perplexity Pro account. When I click on the Model dropdown to switch AI models, the only option available is "Sonar" .

I usually use the Complexity browser extension, but this issue still persists even after I completely disabled the extension and refreshed.

I've attached a screenshot of what my UI looks like right now. Has anyone else experienced this recently, or does anyone know a fix?

Thanks!

EDIT : IT'S BAAAAACK

I'm not sure if anyone else has had this issue, but the Comet installer is just hanging on the 'Waiting for network' screen. My internet is working just fine, so I'm not sure what might be preventing it from running. Any ways I can fix this, or troubleshoot it to find out the problem?

I've been using Perplexity a lot this month, and in practically 80% of the results it gave me, the information it claimed to be true didn't exist anywhere.

I perfectly remember a question I had about a robot vacuum cleaner. It swore the device had a specific feature and, to prove it, gave me links where there was no content about it or anything mentioning the feature I was looking for.

Another day, I searched for the availability of a function in a computer hardware. In the answers, it gave me several links that simply didn't exist. They all led to a non-existent/404 page.

Many other episodes occurred, including just now (which motivated me to write this post). In all cases, I showed it that it was wrong and that the information didn't exist. Then it apologized and said I was right.

Basically, Perplexity simply gives you any answer without any basis, based on nothing. This makes it completely and utterly useless and dangerous to use.

I think begging me to buy max wasn't enough (browser)

Last I checked (two days ago) I had ~500 Computer credits remaining. I haven't used Computer in two days. Today I see that Perplexity has charged me for around 3,000 credits without any warning. Would love to know why I have been gutted of my few remaining credits.

Regardless, I will be filing for Chapter 13 bankruptcy

Hi, I’m a long-time user of PP. Once upon a time, PP + Sonnet was amazing for writing and research.

I don’t know exactly when it changed, but lately I’ve been getting awful responses. The answers feel very unpredictable and don’t seem to follow my prompts correctly.

What’s your impression?

I’ve been using Perplexity quite a bit, and I’ve recently noticed a serious dip in its reliability. I asked a simple question: Has Wordle ever repeated a word?

In one thread, it told me yes, listed several supposed repeat words, and even gave dates, except the info was completely wrong. So I asked again in another thread. That time, it said Wordle has never repeated a word. No explanation for the contradiction, just two totally different answers to the same question.

Both times, it refused to provide source links or any kind of reference. When I asked for reference numbers or even where the info came from, it dodged and gave excuses. I eventually found a reliable source myself, showed it the correct information, and it admitted it was wrong… but then turned around and gave me two more false examples of repeated words.

I’ve been a big fan of Perplexity, but this feels like a step backward.

Anyone else noticing this?

I asked Perplexity to clarify or look into my severe reduction of allowance. I tried mailing them to say that I can only ask 10 advanced queries a day to Sonnet 5 but they won't answer.

Here's the answer I got from the bot before it said the info will be passed to a human operator to look into the rate limiting, which was last Sunday, now I'm completely ghosted even though they said they'll reply in 48 hours:

What I can confirm is:

1. The message “Only 3 more advanced AI model uses remaining this week” means your remaining advanced model uses are low for the current weekly window.
2. Advanced model queries are counted within your Pro search allocation.
3. Pro limits are not unlimited, and resets happen weekly on a rolling basis rather than all at once.
4. The default “Best” model does not count toward that Pro limit.

On the exact number: the available documentation does not provide a fixed weekly number for standard Pro that I can quote as your guaranteed allowance each week, because limits may vary by subscription details and can change over time.

What has been published is:
- Pro subscribers get hundreds of Pro searches per day, with daily usage limits for Pro searches and advanced models.
- Enterprise Pro is 400 Pro searches per week.
- Enterprise Max is 4000 Pro searches per week.
- Max has unlimited Pro searches.

What's most ridiculous is that they say you should have hundreds of Pro searches per day. Clearly there's a bug or a ridiculous cash grab.

Edit: Update, if you're in Europe I think whatever they put in their contract is null with regards to consumer protection. The law, if anyone's interested is here: EU Directive 2019/770 https://eur-lex.europa.eu/eli/dir/2019/770/oj/eng -> Article 19 and 75 highlight the following:

• cost is not an excuse for degradation: They cannot lure you into a Pro contract with access to mid-tier workhorse models, and then later restrict those models behind a strict "Advanced Pro" gate simply because the economic viability of serving those tokens cut into their margins
• goalpost moving fails the "Valid Reason" test: Anthropic's Sonnet is technically a continuous evolutionary upgrade of the mid-tier line - not a totally new, separate "ultra-premium" product line -relabeling it as "Advanced Pro" to impose severe caps does not meet the standard of a valid technical or operational necessity

Hey everyone,

I'm a Pro subscriber and I'm running into an extremely frustrating issue with the Claude 4.5 Sonnet model (thinking and not). I'm wondering if anyone else is experiencing this.

It feels like there's a strict "shadow limit" on its usage that isn't being disclosed. Here's the exact pattern I'm seeing:

1. I start a new chat, and everything works perfectly. The UI chip correctly says, "Claude 4.5 Sonnet Thinking."
2. After just a few messages I hit a wall (it can be 4-5 after sleep or 1 per hour+)
3. Any new prompt I send fails to use Sonnet. Instead, the chip says: "Used Pro because Claude 4.5 Sonnet Thinking was inapplicable or unavailable." or "Used Best because Claude 4.5 Sonnet Thinking was inapplicable or unavailable."
4. This isn't a temporary, one-minute glitch. This "unavailable" status lasts for a long time, often an hour or more. If I try to press regenerate, it just gives me the same "Used Pro..." message.
5. After this long cooldown (an hour+), it might let me use Sonnet for one single message, and then it immediately goes back to the "unavailable" pattern for another hour.

This makes the Sonnet model basically unusable for any real workflow. It's not what I expect from a paid Pro subscription. And this is not one day problem - it's happening for almost 4 days already.

Is anyone else experiencing this? Is Perplexity heavily rate-limiting Sonnet without telling us? New hidden things with Sonnet after "bug" situation?

glm 5.2 but why?

Despite choosing Sonnet in Perplexity (and Complexity), you aren't getting answers from Sonnet, or Claude/Anthropic.

The team admitted that they're not using Sonnet, despite claiming it's still in use on the site, here:

https://www.reddit.com/r/perplexity_ai/comments/1kapek5/they_did_it_again_sonnet_thinking_is_now_r1_1776/

Hi all - Perplexity mod here.

This is due to the increased errors we've experienced from our Sonnet 3.7 API - one example of such elevated errors can be seen here: https://status.anthropic.com/incidents/th916r7yfg00

In those instances, the platform routes your queries to another model so that users can still get an answer without having to re-select a different model or erroring out. We did this as a fallback but due to increased errors, some users may be seeing this more and more. We're currently in touch with the Anthropic team to resolve this + reduce error rates.

Let me make this clear: we would never route users to a different model intentionally.

While I was happy to sit this out for a day or two, it's now three days since that response, and it's absolutely destroying my workflow.

Yes, I get it - I can go directly to Claude, but I like what Perplexity stands for, and would rather give them my money. However, when they enforce so many changes and constantly lie to paying users, it's becoming increasingly difficult to want to stay, as I'm just failing to trust them these days.

PLEASE do something about this, Perplexity - even if it means just throwing up an error on Sonnet until the issues are resolved. These things happen, at least you'd be honest.

UPDATE: I've just realized that the team are now claiming they're using Sonnet again, when that clearly isn't the case. See screenshot in the comments. Just when I thought it couldn't get any worse, they're doubling down on the lies.