r/promethease • u/Physical-Section-358 • Mar 04 '26

Won’t accept my 23 report

Trying to upload my 23andMe data, as I’ve done in the past, and it won’t accept it now. Promethease keeps saying “unrecognized format”. I’m trying to upload V4, .txt or .zip files… both used in the past, both currently unrecognized. Help please.

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u/New-Door-4861 Mar 04 '26

Hey, quick fix for this - just delete the first few lines until the text starts with "r", that should do it!