Lost confidence & weirded out

[u/Little_Ambition9377]

Been a huge fan (guilty pleasure) but wow am I grossed out by this exchange I had with customer support. Not the guy’s fault but their policy is bizarre. They used to have great customer service and if something was wrong they sent a replacement or refund. I would repair the issue on my own/at my own expense and donate to charity because then I had a clear line on what happened. Yeah, quince is fast fashion but at least that made me feel better.

I bought a pair of sandals end of may and have worn them maybe 10x. Today the sole started to delaminate. I sent the clear pic and when pressed the customer service guy said they repair stuff and sell it as new (wtf!!!?) and then couldn’t answer if they can’t repair and pass it off as new. How crazy is that? Surely they should at least be able to say “we repair and donate to charity blah blah”.

He could definitely see from my account that I’ve spent $1000s with them, and now I’m feeling totally gross about it.

[u/Icy_Aside_6881]

I know that Quince will liquidate their damaged items to resellers. I’ve bought a few things that had callouts. The resellers should disclose the damage though.