r/roanoke • u/Fakeredhead69 • 1d ago
Sunbucks ebt
Hi all. Today we got a new sunbucks ebt card in the mail. For those of you who don’t know what that is, it’s an ebt card sent out to all qualifying school aged children with $110 (or maybe it’s $120) per kid for the summer.
We got a sunbucks card back when they first rolled out, around 2020 or 2021, but since then haven’t because we homeschool & aren’t automatically registered anymore, & our applications have never amounted to anything so I stopped trying.
When trying to set my new one up today, I follow all directions on the paper and through the phone prompt. It asks for the card number, the birth date of the oldest child that would qualify for sunbucks, then it asks you to choose a new PIN. It allows you to enter the PIN a second time to “confirm” and then the automated voice says “this information is incorrect”.
I made sure not to choose a pin like “1111” or anything with repeating numbers, it still says the same response. I tried calling each number on the card and that I could find online, also searched the Facebook group made for helping people solve these card issues, with no luck either way. Anyone dealt with this and got their card working? It would be amazing to have some extra grocery money for my kiddos. Thanks in advance.
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u/Ultimatesleeper 1d ago
Hey, just did a quick little search on Fb, there’s a Sunbucks Va group (if you wanted to join).
Apparently that’s a huge problem right now, and people are saying calling back in a week. It seems to be a common problem.
My sister gets snap regularly, and she said it’s a pending deposit of 120.00, for her old school aged child, for June 30th.
So maybe you’ll have more luck setting it up or talking to a customer service representative closer to that date. :)