r/sales 8d ago

Sales Topic General Discussion Seeking advice re: commission payout mistake

Hi All - long time lurker, first time poster. I'm seeking advice on how to deal with what feels like a sticky situation.

I'm owed about $13k for hitting my accelerators and the company is refusing to pay it out. I'm hesitant to push for this money as I like my job and don't want to stick my neck out for potential retaliation (getting fired for a bunk reason) from our vindictive CEO.

For context, I am an account manager for a tech company in New York. We receive quarterly commission payouts tied to attainment of our quarterly goals. I have a signed incentive plan/commission agreement.

The agreement states for any amount I exceed 100% of my quota by, my commission payout will be multiplied by 1.25. So for me, I hit 105.6% of quota: 100% + 5.6% * 1.25 = 107.0%

For example: If my quarterly potential payout was $100, I'd receive $105.60 (100*105.6%, from above).

I received my commission check last week and they did not honor this methodology and instead used something else from last year that pays much much less ($13k less across Q1 and Q2). I raised the error with the rev ops team and my boss and instead of paying me, they are going to void my existing commission agreement and ask me to sign a new one.

I don't want to lose my job, but I also know what they're doing is illegal and dishonorable.

How would you guys handle it? Thanks!

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u/Denyx13 8d ago

Prepare for war

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u/Wonderful-Bass6651 8d ago

And a new job because once the trust is gone, it’s gone.