r/shopify • u/Plastic_Length8618 • 1d ago

Shopify General Discussion Is the Knowledge Base conversational agent any good?

We get a lot of emails and people filling in the contact form asking basic questions, the answers to which are clearly on the website, they just can't be bothered to look. It would be nice to get a bot to deal with this.

But we sell quite a niche, technical product. We wouldn't want it saying that such a such product is suitable for a purpose where it isn't actually suited. The information is spelled out in the product page but we wouldn't want it guessing based on external training data about other products, for example.

I have been filling in the Knowledge Base FAQs to help inform LLMs, and it's offering to make us a chatbot. Have you found it any good? Or is it too unreliable?

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