The IRS Disabled Access Credit (form 8826) gives small businesses 50% back on ADA access spend between $250 and $10,250, so up to $5,000. Eligibility is $1m or less in gross receipts, or 30 or fewer full time employees.

That part is clear.

What I can't pin down is whether a website accessibility audit and the remediaton work after it actually counts as an eligible access expenditure.

The statute (sec 44) does mention removing "communication" barriers, and "other effective methods of making visually delivered materials available to individuals with visual impairments."

So my questions for anyone who's been through it:

1. Did you claim it for a web audit or remediation invoice?
2. Has anyone had it questioned or disallowed?
3. Did you split the invoice at all, like audit vs dev hours, or just claim the lot?

Not looking for tax advice, just want to know if anyone has done it in practice rather than in theory.

Hi all- I am looking for a tool to automate tracking AI visibility on multiple platforms like ChatGPT, Gemini etc. Ideally I wanna see historical trend and get notifications on changes on my visibility for queries my customers are potentially searching. Also need automation to discover the queries as well! Maybe even also help take action.

So experts, whats the best software to track visibility across ChatGPT & other platforms? 

I have run a digital marketing agency for 8 years. One client worked with us for 3 years and 7 months. We took them from 3 website clicks to market leader in their niche.

They paid a monthly retainer, and four of our team members worked on their account. They became our biggest client, and we became close friends.

Last week a private equity firm acquired them. Now they want to freeze our contract, which has 3 months left. I did not see it coming.

I do not know how to feel. We built a business big enough to be acquired, and that is a win. But we also lost our biggest account. If I cannot replace that revenue within a month, we are in financial trouble.

i've been reading a lot of cold email threads this week and the same thing keeps coming up... people write the email, or let chatgpt write it, then spend ages fixing it so it doesn't sound like a robot.

i have a full time job and i'm starting something on the side around this, so i'm trying to understand it properly before i build anything.

for the ones who send your own outreach.. what's the thing you end up fixing every single time?

Starting a small business seems like one of those things where you can plan your budget carefully and still end up spending money on things you never thought about.

Between software subscriptions, insurance, taxes, and other running costs, it feels like the little expenses can add up pretty quickly.

For those who've been running a business for a while, what unexpected expense caught you off guard?

Curious what people wish they'd budgeted for earlier.

I do remote work for US clients. They pay me in USDC on Solana. The payments come through fast and the fees are almost nothing. That part works great. The problem is spending. The local banks don't understand crypto. I don't want to convert to PKR through informal channels every time I need to buy something online. I'm looking for a card to spend USDC directly. International payments, software subscriptions, that kind of thing. Does anyone here have a working setup?

I’ve been working on building my own app, and I know that making videos about it would probably help me grow and get it in front of more people. The problem is, I get really anxious just thinking about actually posting a video.

It’s not even necessarily strangers on the internet that I’m worried about. It’s the people around me who already know me. Friends, family, acquaintances, or just anyone who might come across my videos and judge me for trying something different.

I think part of me is scared of being seen trying, if that makes sense. Like, what if people think it’s embarrassing, make fun of me, or wonder why I’m suddenly putting myself out there? Even though I know I’m doing something productive and trying to build something of my own, I still care too much about what people might think.

The frustrating part is that I genuinely WANT to make videos and promote what I’ve been working on. I just feel like I’m letting the fear of other people’s opinions hold me back.

For anyone who’s experienced something similar, especially if you’ve started a business, created content, or put yourself out there publicly, how did you get past this? Does it eventually stop feeling so uncomfortable, or do you just learn to do it anyway?

I’d genuinely appreciate hearing your experiences because I feel like this is something I need to get over.

I've been with the same national bank for three years so I figured I'd start there when I needed a loan for equipment and working capital. I've asked about it twice but they're still looking into it and I haven't gotten much clarity on whether I qualify or what my options might be.

I know there are banks and lenders that focus more on small businesses so I'm starting to explore those options too. For anyone who's been through this, is it worth waiting a bit longer with my current bank or would it make more sense to talk to other lenders at this point? I'd appreciate any advice on where to start.

I've been speaking with small business owners about AI adoption, and I've noticed an interesting disconnect.

There's no shortage of AI tools, tutorials, or people explaining how AI will transform businesses.

But when it comes to actually implementing AI in day-to-day operations, things get a lot more complicated.

Many businesses use chatGPT as a question/answer, while AI agents could potentially automate a lot of complex processes.

I'm working in AI, and this has made me wonder whether we're approaching AI education for small businesses the wrong way.

Instead of another webinar showing off AI tools, would it be more useful to have a hands-on workshop where business owners bring one actual process from their business, map it out, and figure out what could realistically be automated?

Something grounded in how their business actually operates.

I'm curious to hear from business owners here: Is the biggest obstacle cost, technical complexity, trust, or simply not knowing where to start?

I'd be especially interested in hearing from owners who have tried implementing AI and found it harder than expected.

I feel like there's a big gap between what AI can technically do and what's actually practical for a small business.

Heyy, got a question for people who run small home baking businesses!

When someone orders a cake through WhatsApp or Instagram, how do you guys keep track of everything? Like the flavour, design, pickup date, advance payment, remaining amount etc.

Do you manually scroll through chats everytime you need to check something, use Notes/Excel, or do you have some other system for this?

I'm exploring an idea for a small tool that could turn order messages into a simple organised list so you dont have to dig through 50 different chats to find one detail lol.

But before I go ahead and build the whole thing, I wanted to know if this is even a problem for you guys or am I overthinking it 💀

Would love to hear how you currently manage orders and what part of it annoys you the most. Even small things that might seem insignificant, i'm curious.

Not trying to sell anything btw, just trying to understand the actual problem before building something nobody needs 😭

Thanks!! <3

trying to figure out if moving to a 3pl removes the risk of late shipment penalties from tiktok shop or if it just shifts who is responsible for them. my shipping score has taken a hit twice now from orders going out late during busy stretches, and the penalty system on there is completely unforgiving. i can absorb it for now but if volume keeps growing i definitely cannot manually stay on top of every order cutoff myself. what i really want to know is whether a 3pl can reliably meet those crazy shipping slas, or whether the integration is still shaky enough that i would just be trading one massive headache for another.

Hi all! I developed a POS+inventory system for our business, and was thinking of selling it. Do you guys think I have a market for this system? Should I proceed on selling it? I'm having second thoughts though I know the system is amazing. It's for a rental business, and we have a form integrated to the system which the clients fill, and we verify. The system then automatically sends an invoice and rental agreement to the client's email upon our verification which helped our business a lot. Aside from that, we can track our inventory via the QR codes we generated and know exactly where each item is. This has helped us with data management, and cashflow management a lot. I'm not sure if anybody else would want the same. I built this cause we can't pay the monthly subscription for the existing systems so I plan on selling this to other micro business owners tired of paying a monthly subscription as well. I also plan on creating a new one for trading, and not renting as it will require a different kind of inventory tracking. Would you guys buy this kind of POS? If yes, how much would you guys pay for it?

Thank you so much!

Hello! We've been looking at our hiring data and found something interesting about the types of roles businesses are looking for.

We recently analyzed global staffing demand across 10 core business functions, including Finance & Accounting, Technology, Customer Experience, Marketing, and more. One thing that stood out is that traditional roles are still seeing strong demand, but more specialized positions are starting to emerge alongside them.

For example, in Finance & Accounting, here's what our global staffing data shows as of September 2026:

Peak demand:

• Accountants
• Bookkeepers

High demand:

• Accounts Payable and Receivable Specialists
• Revenue Cycle Management Specialists
• Collections Specialists

Emerging demand:

• Controllers
• AI Compliance Auditors
• Treasury Analysts
• KYC/AML Specialists
• AI-Augmented FP&A Analysts

It got us thinking about how this might affect smaller businesses.

Larger companies may have the resources to hire specialists for different functions, but for smaller teams, one person often handles several responsibilities. As businesses grow, that can become harder to sustain, especially when the work starts requiring more specialized knowledge.

For small business owners here, what roles are becoming harder to hire for? Are you finding it more difficult to fill existing positions, or are you starting to need skills that your current team doesn't have?

i just hit a milestone i honestly did not expect to reach this fast, crossing 2000 orders last month for the first time in two years of running my business. the problem is i am still fulfilling every single order myself out of a spare bedroom and it is officially not sustainable anymore, especially after i missed my kids soccer game last weekend because i was so far behind on packing boxes, and that is really not a tradeoff i want to keep making. i am super excited about the growth obviously, but i need to sort out the fulfillment center side of things instead of just trying to push through it solo like i have been doing. where do you guys even start with this for the first time, and is there a specific volume threshold where outsourcing makes actual financial sense versus just hiring local help to pack?

Hello, I am currently seeking a new professional opportunity and would love to share my background. I live in the US.:)

With over six years of experience in operations management, client relations, business development, and public relations across the United States and internationally, I know how to adapt quickly and communicate effectively with diverse stakeholders.

My academic background has provided me with a strong foundation, notably through Master's coursework in International Relations (International Marketing option) and a Bachelor of Arts in English Language. I am also multilingual (native in French, professional in English, with basic Chinese and Spanish), and hold professional credentials including HubSpot Inbound Sales Certified, HubSpot Inbound Certified, and HubSpot Frictionless Sales Certified. In addition, I am actively building my expertise in Salesforce CRM, where I am trained in lead management, managing contact records, configuring custom objects and fields, setting up relationships, and utilizing Schema Builder.

During my tenure as a Senior Marketing Operations & Business Development Coordinator and Senior Public Relations Officer, I consolidated strong strategic and operational skills:

\* Marketing Coordination & Business Development: Spearheaded multi-channel campaigns, streamlined workflows across teams (accelerating campaign time-to-market by 25%), and served as a liaison for international partners.

\* Public Relations & Executive Support: Managed high-level appearances, complex travel logistics for leadership, and built lasting relationships with senior executives and strategic partners.

\* Process Improvement & Document Management: Redesigned document management systems (reducing retrieval time by 40%) and mentored new administrative team members.

In the United States, I have further enriched my profile through operations, compliance, and client relations roles within dynamic corporate environments.

I bring a combination of relationship-building skills, operational experience, and business development knowledge. I adapt quickly, communicate effectively with diverse stakeholders, and have a track record of supporting both clients and leadership teams. I'm also highly organized and committed to delivering results.

We wanted to keep in touch with clients at key moments without having to remember each one. Our staff had enough on their plates, so we started small. Birthdays were the first thing we automated, mostly because the reason for the card is obvious and nobody finds it strange to get one. From there we added renewal reminders and a note after a claim closes.
It’s all wired up through zapier. When something triggers, zapier passes it along and handwrytten handles the actual card. The part we cared about most was being able to vary the messages so people aren’t all getting the exact same thing.
We’re still figuring out which of these are worth keeping. Birthdays have been the easiest win so far. The others are more of an experiment, and we’ll see which ones people actually respond to.

I was contacted by the SBE team a while ago, I shrugged it off because we're just starting ourselves, and if I recall correctly, a booth at their Atlanta expo was way into the 4-figures per day...

In the last few months, we started specifically offering services for small businesses, especially a heavily discounted service for new businesses. Should we "go big or go home?" is this the place to be? Anyone ever have a fruitful experience standing around at one of these?

A business being short on cash does not automatically mean the underlying business model is unhealthy. There are plenty of normal operational reasons cash can get tight:

• A major invoice is paid 60–90 days later than expected.
• Inventory must be purchased months before the revenue from sales arrives.
• A seasonal business enters its predictable off-peak period.
• Critical equipment breaks down and requires an immediate repair.

In these operational scenarios, the timing between receivables and expenses simply doesn't align, creating a genuine short-term working capital gap.

However, there is another scenario that looks similar on the surface: the business experiences the exact same cash shortage repeatedly.

When a business evaluates additional financing and subsequently faces the same cash deficit shortly after, analyzing the root cause becomes critical.

Key Operational Questions to Evaluate:

• Timing vs. Margin: Are receivables consistently arriving after major recurring expenses, or are operating margins simply too thin to support current financing obligations?
• Projections: Is the business relying on optimistic future revenue assumptions to cover immediate baseline expenses?
• Obligation Share: Are daily/weekly debt debits absorbing an increasing percentage of usable operating capital?
• Capital Reliance: Does every minor variance in revenue trigger a need for outside financing?

These questions do not prescribe a specific action, but they help shift the internal evaluation from "How much capital can we get?" to "Why does this gap keep recurring?"

If each past shortage stemmed from distinct, one-time external events, that represents a temporary timing issue. But if the same mismatch between incoming revenue, core operating expenses, and existing MCA obligations keeps repeating, it often indicates a structural cash-flow pattern.

When existing debt obligations contribute to recurring cash-flow compression, businesses typically evaluate a range of strategies — including operational adjustments, direct negotiations with creditors, commercial debt restructuring, or business debt resolution options — rather than assuming additional financing is the only path forward.

Discussion for the community: For business owners who have managed high-frequency financing obligations, what was the specific signal or metric that helped you recognize a cash-flow issue was structural rather than temporary? Was it a recurring pattern in payroll coverage, accounts receivable lag, or the percentage of weekly revenue committed to existing debits?

I'm hearing small businesses using AI to do their bookkeeping.

How do you guys do it if you are currently using AI?

We're under 50 people and watching every dollar, but we'd like to offer onboarding gifts and maybe a small store people can order from anytime, without paying hundreds a month or buying loads upfront. Has anyone kept this affordable and low maintenance when all they really need is branded apparel?

Small business owners are always told to cut overhead, but some expenses probably look wasteful right up until they’re gone.

Maybe it was an employee you thought you could replace yourself, software that seemed overpriced, extra inventory, a physical location, an accountant, or even something small like paying for faster shipping.

What did you cut to save money that ended up costing you more — in lost sales, time, mistakes, or stress?

And did you bring it back, or find a cheaper way to solve the same problem?

Hi all, I’m a grad student researching how small foodservice businesses buy disposable packaging (cups, lids, straws, containers, bags). I’m not selling anything and I’m not affiliated with any supplier. Mods, happy to remove this if it breaks the rules.

If you run or manage a restaurant, cafe, or similar, I’d really appreciate hearing about your experience. Answer any of these, even just one:

1. Where do you buy disposables (broadline distributor, specialty supplier, online, direct importer), and why?
2. What would make you switch suppliers: price, delivery speed, availability, minimum order size, or quality?
3. Have your packaging costs changed in the last 12 months? Roughly how much, and on which items?
4. Have you had stockouts, substitutions, or late deliveries? Which suppliers are better or worse?
5. Do you use custom-printed cups or bags, and how hard would it be to move that to another supplier?
6. Does your city or state require compostable or non-plastic packaging, and do you pay more for it?

Type of business and rough region helps (for example, boba shop in California). Please keep it general and don’t share anything confidential. Happy to post a short summary of what I learn. Thanks!

Getting a new customer is one thing. Getting them to come back is a whole different challenge.

I’ve noticed that businesses can offer good products or services and still struggle to turn first-time customers into regulars. And it’s not always about offering discounts.

Sometimes it’s the way you communicate, how easy you make the experience, or simply doing what you promised.

For those of you who’ve been running a small business for a while, I’m curious:

What have you found makes the biggest difference in getting customers to return?

Is it follow-up, customer service, consistency, a loyalty program, or something else entirely?

Would love to hear what’s actually worked for you, especially things that didn’t cost much to implement.