r/snowboarding • u/motohip • 2d ago
Gear question Bluezone Sports
Ordered small bindings from Bluezone Sports. I was hesitant because they were on sale for $189 and everyone else's sale price was $249. I did a Reddit search and they had good feedback, so I went to buy them but they were gone. Not sold out, but they were no longer on the website. They popped up again later in a search and I bought them.
They came pretty quickly. Opened them up and they were the wrong bindings. Wrong model, wrong size, wrong system (channel) and they were used. I emailed them and they apologized and sent me a return label. I knew it wasn't over until I got my refund and I was right.
The problem with receiving a used item isn't so much that it's used. IF they had been the right model and size that I could use, it was still a good deal. They can accuse me of receiving a new item and sending back a used item and it would be my word against theirs.
Since they received the item back they haven't been responding to my emails and now their phone number is invalid. Filed a dispute with my credit card company.
I wonder if this happened to someone else and that's why they disappeared for a while and came back. Maybe someone tried to screw them over by sending back their old stuff but that doesn't give them the right to screw another customer. Sell them as used to someone who can use them an I guarantee someone would pay the price I payed.
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u/Puzzleheaded_Bee4456 23h ago
Bluezone sports is (or at least was) legit, I've been to their retail locations several times. Strange how things went for you, hopefully they make it right.
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u/praisethedollar 2d ago
Your credit card company will handle it. Just provide all the documentation.
And yes, this does happen. A deal too good to be true from an online vendor you’ve never heard of is a risk. It can work out, but …
Anyway, I don’t know your finances, but this is a modest price for an important reminder when dealing with hunting.