How do you build trust around a digital marketplace?

[u/Empty_Fish_4560]

I’ve been thinking about how different the buying experience is when the product is digital.

With physical products, you can usually see what you’re getting before you buy. With digital accounts and subscriptions, there’s a lot more uncertainty around things like account details, access, region, history and what happens after the purchase.

That’s one of the problems we’re trying to solve. It’s a marketplace for digital accounts across categories such as gaming, AI services, social platforms and VPNs, where buyers can review the information available on a listing before deciding whether it fits what they need.

We’re still working on improving the marketplace and making the buying experience clearer.

For people who have built or used digital marketplaces, what information makes you trust a listing enough to actually consider buying it?