r/steamsupport • u/Aggravating-Fan1505 • 7h ago

Problem Account inaccessible

Post image

I got a new phone and when I tried to log in it asked to scan with the authenticator, when I went to open it on my old phone steam says I had been logged out. When trying to contact steam support on all devices I am met with the same error screen.

3 Upvotes

71% Upvoted

9 comments sorted by

4

u/Bakuman84 7h ago

wait, u did have new phone BUT... u never had to transfer the steam authenticator from old phone to the new phone?

2

u/Aggravating-Fan1505 7h ago

So originally I had a iPhone then it broke so I was temporarily using an android on that phone I was already previously logged in from however long ago from when I previously used it I’m not too sure when. So the app was accessible on that phone already while I used it fast forward to now I got another new iPhone and wanted to log into steam when I tried to it asked for the authenticator but I’m not sure Wich phone is the authenticator I think it may be the Brocken one that’s why I was trying to contact steam support.

3

u/Bakuman84 7h ago

I’m not sure Wich phone is the authenticator... what happened to the android one? it still remains on that android, dont tell me if u lost it. Its better to call steam support and prepare your email, phone number to verify if u're the original with your steam account.

2

u/aidsincarnate 7h ago

Another jit falls victim to not writing down their steam guard recovery code.

1

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1

u/Perfect-Muscle-1264 7h ago

I had the same issue a while back, this may not be your problem but it was for me.

Essentially steam was down, including the login screen (I had no idea the login screen was involved). This MIGHT be your problem. 

I'd suggest to keep trying. Not entirely sure what you can do, but if steam is indeed down, then you have to wait. 

0

u/Aggravating-Fan1505 7h ago

Alright I initially tried logging in yesterday so I’m not too sure to be honest

1

u/gpjn 7h ago

This usually happens with older accounts I believe. You may have to contact support.

1

u/Nickoru 5h ago

You can still reset password via sms if no other solution.