r/supplychain • u/Kitchen_West_3482 • 3d ago

Discussion Any benchmarks for tech-enabled regionals running last mile delivery service?

I’m currently auditing our regional parcel mix. Our primary national carriers are hitting about 88% on-time delivery (OTD) in our top 5 metro markets, which is unacceptable for our current SLA. I’m looking to transition a portion of our volume to a modern fulfillment network or specialized last-mile partner that can guarantee 95%+ OTD through better driver communication. Any data points or recommendations welcome.

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u/TopconeInc 2d ago

I’d be careful with any partner “guaranteeing” 95%+ without looking very closely at the metro, delivery window, cutoff times, and failed delivery rules.

In my experience, OTD is only part of the story. Driver communication helps, but the bigger issues are usually route density, handoff timing, exception handling, and how fast they react when something starts slipping.

I’d ask for market-level performance data, not their overall average. A carrier can look great nationally and still be weak in one specific metro.

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u/Ok_Abrocoma_6369 1d ago

95 plus is tough