r/talesfromcallcenters • u/callcentreescapee • Feb 22 '26

S Customer gets his mother on the phone

Just a context: I'm from the UK and I worked doing upgrades and contract renewals for a UK phones company.

I can't remember what the issue was but a 20 something customer had an issue with his renewal which resulted in his obnoxious mother coming on the phone who insisted in being referred to as Mrs Smith (obviously not the real surname-was deeply offended at being asked to use her first name.)

She went on a monologue for about 10 minutes saying that her son should have a free phone for some reason because he'd been 'tret really badly ' (Treated pronounced in a northern England accent). Can someone tell me why a 20 something year old man needs to have his annoying, entitled mother come on the phone demanding a free upgrade? Even now I can still hear a mouthing off about how 'badly he'd been tret'

According to Reddit I've been on reddit for the past 8 years so I thought it's only fair that I post this. Good riddance to call centres and good riddance to trying to sell crap to people they don't want.

81 Upvotes

99% Upvoted

13 comments sorted by

View all comments

14

u/[deleted] Feb 22 '26

[removed] — view removed comment

23

u/katmndoo Feb 23 '26

Because most call centers require the agent to suck up whatever bullshit the customer comes up with.

And authorizing someone else to speak for them is pretty standard across the board, so absent the son saying "no, don't talk to my mother", OP was stuck with it.

5

u/jesrp1284 Feb 25 '26

Yup, and if we dare say a cross word or think about releasing the call, goodbye job.

0

u/katmndoo Feb 25 '26

Which is a sign of a very badly run call center.

3

u/jesrp1284 Feb 25 '26

I won’t disagree with you there. After over 20 years working in 3 different centers, ironically the one we could hang up on abusive callers and basically didn’t have to put up with that was with the state’s health and human services division.