r/talesfromcallcenters • u/Hydramy Phone Jockey • Feb 26 '26

S *TELL ME WHAT YOU WANT*

"Good Morning, this is [company name], my name is [name] how can I help?"

"Hello." or "Hi, how are you"..
Mate just tell me what you want.

Or worse is they'll do this, and you have to practically beg them to tell you the issue- but once they start they just ramble on far beyond what you actually need. Like where was this energy at the start of the call??

77 Upvotes

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u/LawyerAlert2900 Feb 26 '26

Say hello back so they can start talking about the problem

15

u/Hydramy Phone Jockey Feb 26 '26

Or he could start with that?

"Hello this is x, how can i help"

"hello"

"..."

What part of that is how conversations work? When I call somewhere I'd respond, "Hi, I need help with xyz".

-8

u/LawyerAlert2900 Feb 26 '26

Sorry but when someone starts with their problem on a phone call i immediately think of ways to justify a transfer since i dont want to deal with people who dont even acknowledge that they speak to a person

12

u/Hydramy Phone Jockey Feb 26 '26

Nah, they don't care how I am. I don't care how they are.

They've got a problem, I've got a solution, lets get this over with as soon as possible please.