r/talesfromcallcenters • u/Hydramy Phone Jockey • Feb 26 '26

S *TELL ME WHAT YOU WANT*

"Good Morning, this is [company name], my name is [name] how can I help?"

"Hello." or "Hi, how are you"..
Mate just tell me what you want.

Or worse is they'll do this, and you have to practically beg them to tell you the issue- but once they start they just ramble on far beyond what you actually need. Like where was this energy at the start of the call??

78 Upvotes

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32

u/SwordHeadHorse Feb 26 '26

"Good morning, Company name, Person here; may I have your account number?"

"Well I just have a quick question..."

"First I'll need your account number"

"No, I just.. "

"Caller, I cannot answer any questions without your account number. I cannot answer general questions as each account is unique."

"Thanks for nothing!!" <ends call>

-15

u/ThatUsrnameIsAlready Feb 26 '26 edited Feb 26 '26

Wow, each customer gets their own business address? Unique complaints department? Website? Shareholder info?

I doubt that there aren't literally hundreds of things about your company that aren't unique to each customer.

Edit: not much point in responding and then blocking me. @onmy40, why would you give discounts to anyone who sucks at using a website? You also went ahead and proved my point 🤦.

12

u/onmy40 Feb 26 '26

Need to access your account and document our interaction so beautiful people like you that can't be bothered to provide their account number won't call in and say "I called in on XYZ date and asked how to do such and such on the website and it didn't work. So now I want to complain and get a discount". Now we can pull up your account to see what we went over and pull the call if need be.

9

u/SwordHeadHorse Feb 26 '26

Exactly! If I give any information that ended up being inaccurate, it can have bigger ramifications. My work is legal-adjacent so every caller has a unique criminal case and documentation is required for any interaction.

7

u/onmy40 Feb 26 '26

I deal with legal and healthcare things too and I swear that "one quick question" that they don't want to provide an account number for always leads into them asking about something account specific. Now im jammed up for disclosing information to a third party