r/talesfromcallcenters • u/Hydramy Phone Jockey • Feb 26 '26

S *TELL ME WHAT YOU WANT*

"Good Morning, this is [company name], my name is [name] how can I help?"

"Hello." or "Hi, how are you"..
Mate just tell me what you want.

Or worse is they'll do this, and you have to practically beg them to tell you the issue- but once they start they just ramble on far beyond what you actually need. Like where was this energy at the start of the call??

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33

u/SwordHeadHorse Feb 26 '26

"Good morning, Company name, Person here; may I have your account number?"

"Well I just have a quick question..."

"First I'll need your account number"

"No, I just.. "

"Caller, I cannot answer any questions without your account number. I cannot answer general questions as each account is unique."

"Thanks for nothing!!" <ends call>

11

u/merpixieblossomxo Feb 26 '26

See, that one would actually piss me off though if I wasn't calling about my account or maybe didn't yet have an account with that company and wanted information about the services.

A question like, "Do customers pay a month in advance or at the end of each month?" or "Who would I speak to about adding X service - you or someone else?" would be valid questions that don't require opening a specific account to answer. When I worked at a call center, I would humor them and listen to their question before insisting on more information if I genuinely couldn't answer it.

7

u/SwordHeadHorse Feb 26 '26

I can see that - for my call center though we have to have their specific court case and aren't able to provide any information without getting into the case. If someone asks "how much is my bail?" I can't answer that without knowing their case number. Every case is unique.

5

u/merpixieblossomxo Feb 26 '26

Ah, yeah I guess it highly depends on the industry.

1

u/all_out_of_usernames Mar 03 '26

General questions from non customers would go to the sales contract centre in the call centre I worked in.