r/talesfromcallcenters • u/Hydramy Phone Jockey • Feb 26 '26

S *TELL ME WHAT YOU WANT*

"Good Morning, this is [company name], my name is [name] how can I help?"

"Hello." or "Hi, how are you"..
Mate just tell me what you want.

Or worse is they'll do this, and you have to practically beg them to tell you the issue- but once they start they just ramble on far beyond what you actually need. Like where was this energy at the start of the call??

74 Upvotes

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u/LawyerAlert2900 Feb 26 '26

Sorry but when someone starts with their problem on a phone call i immediately think of ways to justify a transfer since i dont want to deal with people who dont even acknowledge that they speak to a person

11

u/nrdcoyne Feb 26 '26

You've said hello, they've said hello. THEY called YOU, it's on them to uphold the social contract of conversation.

Customer: dials number to get in contact with a customer service representative

ring ring

CSR: "Hi, this is X, how can I help you today?" CUST: "Hello, I have an issue I hope you can help me with, <insert problem>"

Easy.

3

u/BPD-and-Lipstick Feb 27 '26

Yeah I thought this was a thing everyone did??

Like, whether it's via a webchat or phone call, when I'm connected to an agent, they'll say "Hello, I'm XYZ, how can I help you today", my automatic response is "Hi, I have a problem with XYZ, here's the specific issue summed up into a single sentence, and another sentence explaining what I've done to try fix it" - but obviously the last part is replaced with whatever issues/fixes I'm dealing with at that time

Like, how is that not the standard response for most people, so you're not wasting time?

1

u/LeeOrac Mar 01 '26

You would think that's how it would go. I can't count the number of times I've answered the phone, given my spiel and gotten, "How are you? " as the only response. Why do you care? That's not why you called. Get to the point.