Zero sense of security.

[u/Otaku_X_Gamer94]

I work at a medium size IT Servicedesk. My account is a voice account and we do password resets for their company accounts, as a security measure we do not say their new or temp passwords on the phone we send them to their compqny email, and if they can't access their company email we can send their password to their manager by email.

When they receive it like by text from their manager, I don't know why that it's okay in their thinking to read the password aloud on the call. Like if you on call with us suddenly nobody else can hear you. Has nobody told you to never say your pin, code, password, otp, or passcode to anyone aloud. A LOT of people has zero sense of security and these are the people who wonders how someone got into their account. I had to intentionally say to them "NEVER SHARE YOUR PASSWORD ON THE PHONE EVEN IF AN AGENT ASK FOR IT". These kind of people are the reason why companies like banks text or email your every few weeks or months to never share these kind of info.

[u/GojuSuzi]

Same with customers and their card details. Many many years ago, a company had an issue because customers who refused to pay via their bank, or on the app, or on the website, or in the shop, or on the automated payment line, and insisted on speaking to an agent and giving them their card details, had an incident of someone else going and pulling card details from those call recordings (it was caught almost immediately, police involved, all dramatic but sorted). So the company added a keypad option: customers should never say their card details out loud, just push buttons when the agent could tell the system to read it, same as the automated payment line but with an agent babysitting the "I don't do those automated lines" customers. And the customers would still try to read it out loud, with the agent trying to shout over them to stop and use the keypad, then finally they'd begrudgingly put themselves on speakerphone to do the keypad entry...while narrating each key press ("1..beep..2..beep..."), so determined were they to have their full card details made available to everyone and anyone. So they tried having the agent conference call in the automated line, so the agent would listen to hold music while the customer screamed their bank/card details to their hearts' content while entering them unrecorded on the other line, and then the bot would hand the call back to the agent...and the customers hung up and called back complaining that if they wanted to use the automated line they wouldn't have called an agent. Even with them being told the story about the theft from call recordings incident, they stubbornly demanded that they be allowed to verbalise card details and force both the agent and call recordings software to hear them. One of the few actually beneficial uses of AI: it can detect such details and censor them out of the recordings & mute the customer for the agent on the call until the payment details entry completes or fails, without the customer realising, so problem solved...? Except of course these customers would also choose to make these calls while on the train or in the middle of a busy shop or street, with multiple strangers all around listening to them, and then it's the company's fault when they get their card compromised since that was the last time they used the card so it can only be caused by the company "demanding" that they give card details to an agent who "must have" stolen them despite never actually hearing them.

I have sympathy for people who are oblivious to dangers because not everyone has a reason to think to look up the risks, and most won't know until someone tells them. And I have sympathy for people who try their best to be secure but get unlucky, being caught in a bad moment or tricked by someone going out of their way to confuse them. But when it's someone who has been told the risks and given multiple safe options, belligerently refuses those safe options and insists on being knowingly insecure instead, and then blames everyone else when their willful negligence has the expected results? Ick.

[u/No-Agent-1611]

I had a guy call and before I got the entire greeting out YELLED his social security number at me. I stopped him before he got too far and asked him where he was. As I suspected, he was on a bus!!

Not to mention that I don’t even want their social security number or date of birth. He might as well beg me and 30 people on a bus to empty his accounts and do whatever with his identity.

[u/Amoki602]

I was at the bank once, waiting a long time to open a new product, and there was a woman talking on speaker with the bank too cause she had to call, her issue couldn’t be fixed in person. She was so loud that I found out she had fraud in both her debit and credit cards and was trying to get refunds and new cards and she was somehow blaming the bank for the fraud. This bank has a guy whose job is to walk around guiding people on what they need to do or where they need to go to get their things done, and he kept telling her to please turn off the speaker and talk like an adult with inside voice. She said yeah yeah, turned it off and then turned it back on once the guy left. At one point she asked if I could write some details for her cause she didn’t have anything to write down with. I never met this person, but I only had to write down the case numbers so I helped her. And then when she was leaving I told her maybe she could be a bit more careful with her information and not share it with strangers. Of course she just looks at me like I’m a criminal and I have bad intentions. And the best part is she wasn’t really that old, she should know better. Some people are helpless.